Senior Onboarding Project Manager

Position Summary

The GTM team comprises four critical functions: Revenue, Strategy & Operations, Customer Solutions & Delivery, and Partnerships. We are a group chalked full of subject matter experts, and we function as a vital enablement layer for Marqeta’s tech teams to build best-in-class custom banking and global money movement functionality in a compliant, scalable manner. In sum, this team spans horizontally across Marqeta and is vital to both the company’s, as well as our customers, long-term success.

As an Onboarding Project Manager, you will report to the Director of Customer Onboarding. This visible position will require the successful candidate to roll up their sleeves and help expand and build our customers on the Marqeta platform. You’ll be expected to partner with cross-functional teams outside of our immediate organization in delivering solutions for our customers. This candidate should be able to see around corners, drive stakeholders with milestones, and communicate clearly across the business. This role has a large variety of types of solutions they are responsible for, each with potential customizations. As a critical piece of Marqeta’s and the Customer’s success, this role should be laser-focused on delivering the statement of work for the customer while protecting both the customer and the business. This candidate needs to be able to balance communication channels with all levels of both Marqeta and our customer’s business.

What you'll do

• Act as the primary point of contact for customers in the onboarding process with the ability to build relationships, learning how our tools are integrated into what they do to delight their customers.
• Use predictable and proven project management tools and methodologies to ensure our customers' projects are delivered on time and to an exceptional standard.
• Develop deep relationships within Marqeta to ensure we’re doing all we can to get our customers where they need to be quickly, predictably, and reliably.
• Work with our customers, payment networks, banks, vendors, and multiple cross-functional teams to ensure our customers’ programs are delivered with accuracy and quality in-tact.
• Communicate often and openly. You’ll be comfortable in a regulated and technical environment. Partner with revenue leads on customer needs and advocating for what is best for them and for Marqeta.

What we're looking for

• Comfort in the ambiguity of changing priorities and flexibility to new ideas within a fast-paced environment.
• 8 years of related experience with a Bachelor’s degree; or 6 years and a Master’s degree; or a PhD with 3 years experience; or equivalent experience.
• Superior communication skills (interpersonal, verbal, presentation written, email).
• Significant track-record in customer-facing project delivery/management roles.
• Positive attitude, work ethic and high integrity, a team player, who is adaptable, resourceful, and self-starter who is able to work independently against aggressive schedules.
• At home and at ease with technology, product, legal, B2B technology applications and how technology platforms serve customer businesses.
• Able to build strong working relationships across multiple teams.
• Great organizational skills. Proven ability to prioritize, manage, and deliver multiple, complex projects on time.
• Ability to travel: <10%
  

Nice-to-have

• Experience supporting Revenue-facing teams in a POD sales structure
• Flexibility with schedule given working for a US company based in California (though will work to respect time zones. Preference for CST).

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