Project Coordinator - Website Onboarding

ABOUT TRIBUTE TECHNOLOGY:

At Tribute Technology, we make end-of-life celebrations memorable, meaningful, and effortless through thoughtful and innovative technology solutions. Our mission is to help communities around the world celebrate life and pay tribute to those we love. Our comprehensive platform brings together software and technology to provide a fully integrated experience for all users, whether that is a family, a funeral home, or an online publisher. We are the market leader in the US and Canada, with global expansion plans and a growing international team of more than 400 individuals in the US, Canada, Philippines, and Ukraine.

ABOUT YOU:

Our Project Coordinators manage project momentum, client expectations, and all client communication throughout the website build process. They educate clients on platform capabilities/limitations, ensure all stakeholders understand what constitutes clean design, make small website edits on the fly, pass major edits to the implementation team, and provide troubleshooting assistance as needed.

WHAT YOU'LL DO:

• Guide all assigned clients through an initial phone call to pinpoint their website goals and act as the primary point of contact thereafter
• Assist with client-requested website changes within our admin panel and “drag-and-drop” website builder
• Work closely with the production, sales, support, and development teams to provide clients with outstanding products and customer service
• Strive to preserve our basic website standards by steering clients toward clean, easy-to-manage design solutions
• Occasionally train clients on admin panel features in order for them to successfully make minor website changes on their own
• Perform all duties in an organized, accurate, and timely manner
• Stay up to date on current production practices and platform capabilities
• Troubleshoot and resolve platform issues as needed for internal and external stakeholders
• Ensure projects maintain momentum by requesting information and files from clients, scheduling follow-ups, overseeing the timeliness of all relevant tasks assigned to the website implementation team, and assisting with any questions that arise

WHAT MAKES YOU GREAT FOR THE ROLE:

• Basic understanding of what constitutes clean website construction
• Minimum of Associate degree or 1-2 years of project management related work experience
• Proven ability to learn quickly and utilize new software as well as internal processes

YOUR KNOWLEDGE, SKILLS, AND ABILITIES:

• Intermediate to advanced computer skills and knowledge of Microsoft Office products
• Ability to maintain a high level of confidentiality when handling sensitive information
• Continuously takes initiative to improve knowledge/skills and make processes more efficient
• Excellent organizational and multi-tasking skills with a strong attention to detail
• Ability to troubleshoot and resolve issues timely and accurately
• Prior experience with Salesforce and/or design programs a plus
• Effective time management to include establishing priorities and meeting deadlines in a fast-paced environment
• Strong oral and written communication skills with both internal and external stakeholders
• Ability to effectively work as a team player

BENEFITS:

• Fully remote, Hybrid, or in-office options available
• PTO and Paid Holidays
• Health, Vision, Dental, and more
• 401k immediately vested with match