Credentialing Coordinator Jobs

Hims & Hers Health, Inc. (better known as Hims & Hers) is a multi-specialty telehealth platform building a virtual front door to the healthcare system. We connect consumers to licensed healthcare professionals, enabling people to access high-quality medical care—from wherever is most convenient—for numerous conditions related to sexual health, hair care, mental health, skincare, primary care, and more.
With products and services available across all 50 states and Washington, D.C., Hims & Hers is on a mission to help the world feel great through the power of better health. We believe how you feel in your body and mind transforms how you show up in life. That’s why we’re building a future where nothing stands in the way of harnessing this power. We normalize health & wellness challenges—and innovate on their solutions—to make feeling happy and healthy easy to achieve. No two people are the same, so we provide access to personalized care designed for results. At our core, our mission is deeply personal—because we too are customers.
In January 2021, the company was listed on the NYSE and is traded under the ticker symbol “HIMS”. To learn more about our brand and offerings, you can visit forhims.com and forhers.com .
About The Role
The Credentialing Coordinator will be engaged in all aspects of credentialing of healthcare professionals. This includes onboarding new providers, resolving issues facing current providers, and protecting the platform by ensuring all providers have current certification and licensure. They will develop and work cross-functionally to implement strategic initiatives to improve the efficiency of the credentialing department and provider experience. They will continuously review, interpret and advise on state regulations assisting the Credentialing Manager to institute operational changes to suit evolving standards. The Credentialing Coordinator will report to the Credentialing Manager, and coordinate often with Supply Operations leadership.
You Will

• Perform employment verifications and send out certificates of insurance for current providers.
• Own agreement workflows with all contracted providers ensuring new applications/licenses are recorded accurately in the credentialing database.
• Manage, resolve, or escalate credentialing related support issues through ZenDesk. Identifying common themes and developing processes to improve the provider experience.
• Continuously monitoring credentialing related data integrity between multiple provider data management systems. Identifying potential red flags or quality concerns during the credentialing process.
• Partner with the Credentialing Manager to ensure all new and existing providers possess the required credentials and licenses to operate compliantly and safely on the H&H platform, that these are documented accurately, and work with providers to ensure that these credentials are kept up to date.
• Coordinate with external credentialing verification organization (CVO) to both process applications in a timely manner and deepen partnership by providing regular feedback to support our needs.
• Audit and verify compliance with NCQA and state level requirements for providers to practice.

You Have:

• Must be a self-starter with a strong attention to detail
• Must be able to plan and prioritize to meet deadlines; with the ability to re-prioritize as needed.
• Must demonstrate exceptional communication skills - both written and verbal, listening effectively and asking questions when clarification is needed.
• Excellent computer skills including Excel, Word, Google Suite, and Internet use.
• Bachelor’s Degree preferred and a minimum of five (5) years credentialing experience with working knowledge of credentialing accreditation regulations, policies and procedures, and NCQA standards.

Our Benefits (there are more but here are some highlights):

• Employee discounts on hims & hers & Apostrophe online products, and at the Apple Store
• Employee Stock Purchase Program
• Access to Amazon HIMS Store to order any additional equipment to ensure you have the gear you need
• High-coverage medical, dental & vision
• Great compensation package, including equity
• Unlimited PTO (10 holidays off), Mental Health days (1 day off per quarter)
• 401k Match
• Mental health & wellness benefits
• Offsite team retreats
• $75 monthly connectivity stipend (phone/internet)
• Generous Parental Leave
• An inclusive culture where we are always looking for improvement and cherish your input

We are focused on building a diverse and inclusive workforce. If you’re excited about this role, but do not meet 100% of the qualifications listed above, we encourage you to apply.
Hims is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, state, or local law. Hims considers all qualified applicants in accordance with the San Francisco Fair Chance Ordinance .
Outlined below is a reasonable estimate of H&H’s compensation range for this role.
H&H also offers a comprehensive Total Rewards package that includes equity grants of restricted stock (RSU’s) so that H&H employees own a piece of our company.
The actual amount will take into account a range of factors that are considered in making compensation decisions including but not limited to, skill sets, experience and training, licensure and certifications, and location.
Consult with your Recruiter during any potential screening to determine a more targeted range based on the job-related factors. We don’t ever want the pay range to act as a deterrent from you applying!
An estimate of the current salary range for US-based employees is
$50,000 — $75,000 USD
Hims & hers is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at [email protected] .