Manager, Customer Onboarding Jobs

R1 is a leading provider of technology-enabled revenue cycle management services which transform and solve challenges across health systems, hospitals, and physician practices. Headquartered in Salt Lake City, R1 is a publicly traded organization with employees throughout the US and international locations.

Our mission is to be the one trusted partner to manage revenue, so providers and patients can focus on what matters most. Our priority is to always do what is best for our clients, patients, and each other. With our proven and scalable operating model, we complement a healthcare organization’s infrastructure, quickly driving sustainable improvements to net patient revenue and cash flows while reducing operating costs and enhancing the patient experience.

Our Customer Onboarding team is responsible for working across the enterprise to ensure that as an organization we deliver on the company’s growth commitments, including on both organic and inorganic growth. The Manager of Customer Onboarding is an integral role in ensuring consistent value delivery to new customers. The Manager of Customer Onboarding will serve as an Assistant Deployment Lead reporting directly to the Deployment Leader of a new customer onboarding campaign, responsible for onboarding new customers onto the R1 operating system. The Assistant Deployment Lead is a growth role, suited for high-potential candidates that could be developed to take on the Deployment Lead role in the future, specifically for large, strategic, transformational partnerships typically spanning the entire end-to-end revenue cycle continuum. Due to the strategic importance of such customers, the Deployment Lead and Assistant Deployment Lead are high visibility roles amongst the R1 and customer executive teams.

The successful candidate must have demonstrated a strong work ethic with a positive attitude and desire to learn new skills, including developing a cross section of deep operational and relationship management skills.

In this role, the successful candidate will be a highly motivated individual who is solutions oriented, has strong teamwork skills and excellent communication skills. This is an exciting opportunity for anyone looking to deepen their existing talents and further develop new expertise that will position them as a true utility player within the healthcare space.

Responsibilities

• Frequently providing updates on work progress, obstacles and overall performance with focus on execution and progress towards delivery
• Driving cross-functional alignment across both R1 and the customer organization
• Anticipating and mitigating project risks; serving as an escalation point to remove barriers, putting our collective teams on a glide path to success
• Executing against key deliverables, working with a large (~100 person), cross-functional team to successfully onboard new customers onto the R1 operating system
• Participate in R1 strategy development as a thought leader and content expert sharing best practices, optimizing performance, and leading the transformation
• Partner with Customer Executive team to align operational objectives
• Building strong, enduring relationships across the customer enterprise
• Demonstrating a growth, solutions-oriented mindset and instilling a spirit of goodwill and collaboration across all teams
• Developing deep operational expertise and understanding of R1’s business model and pricing mechanics
• Monitoring and tracking all aspects of the customer onboarding including key milestones, deliverables and timelines
• Delivering highly satisfied, referenceable customer counterparts (e.g. CFO/CEO and Executive Sponsor)

Required Qualifications

• Must be willing to travel up to 25%
• Interpersonal Skills – The ability to establish oneself as a peer and trusted partner for our client counterparts.
• Tenacity /Grit – This role will require getting deep into details and personally driving results in complex and challenging environments.   While this work can be tedious, it is foundational to success.
• Strategic vision across operational excellence in end-to-end solutions.
• Change Management – The ability to help counterparts through difficult transitions to a new process, workflow, or situation.
• Leadership Skills – Strong communications and leadership skills, while acting as a role model and coaching team members in R1’s core values.
• Bachelor’s degree is required
• Strong and broad understanding of Revenue Cycle Operations within a Hospital setting.
• Motivation / Drive – Successful candidates will be the quintessential self-starter and have a desire for continuous learning.  Going beyond what is asked to take on new challenges and create innovative solutions is critical to success.
• Analytical Skills – Understanding of complex Excel and Access and/or simple SQL are a plus.  More important is mathematical / analytical aptitude, ability to translate operational concepts into measurable results, and vice versa.
• 5-7 years of Operational experience with at least 3 years in Revenue Cycle.
• Permanent US work authorization.

Working in an evolving healthcare setting, we use our shared expertise to deliver innovative solutions. Our fast-growing team has opportunities to learn and grow through rewarding interactions, collaboration and the freedom to explore professional interests.

Benefits

We believe in giving back to the community and offer a competitive benefits package including

Our associates are given valuable opportunities to contribute, to innovate and create meaningful work that makes an impact in the communities we serve around the world. We also offer a culture of excellence that drives customer success and improves patient care.

• Comprehensive Medical, Dental, Vision & RX Coverage
• Company-Paid Life Insurance, Short-Term Disability & Long-Term Disability
• Tuition Reimbursement
• 401K with Company Match
• Parental Leave
• Paid Time Off, Volunteer Time & Holidays

R1 RCM Inc. (“the Company”) is dedicated to the fundamentals of equal employment opportunity. The Company’s employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person’s age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.

If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at 312-496-7709 for assistance.

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To learn more, visit: R1RCM.com

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