Onboarding Program Coordinator Jobs

Prior experience in customer service or data entry

Complete ad hoc data entry

Prior experience in aviation/airline industry

Prior experience in onboarding/drug testing

Prior experience with enterprise company

6 month contract with potential to extend

Strong project management skills while working in a team environment; 1-2 years of experience

Associate's degree or equivalent combination of education and experience preferred.

Must have strong interpersonal and organizational skills and be able to handle multiple tasks.

Excellent communication and negotiation skills; both verbal and written.

Manage and review enrollments received by the Provider Sales team, for program compliance and data accuracy.

Go-to contact for program specific sell-in requirements and installation logistics.

Access to Gympass, an on-demand virtual benefit that provides wellbeing coaching, and budget management.

Manage background checks and account set-up for onboarding providers

Manage account deactivation for offboarding providers

Manage ad hoc provider communications & operational tasks

Manage provider data input across relevant systems & tracking documents

At least 1 year of experience in coordination or administrative role

Work closely with our Sales, Payments, Fulfillment and Account Management teams to help facilitate a seamless onboarding experience.

At least 1 year of experience in the project management space, or equivalent experience

Multi-task and manage a large portfolio of diverse merchants with different software and hardware requirements

Develop an expert knowledge of Lavu’s product offering and be able to offer insight and entry level support as needed

Committed to professional development including soft skills, product knowledge, integrations and industry knowledge.

At least 2 years of customer service experience, with hospitality experience preferred

Manage job postings and helping to navigate reps' leads through the application process.

Send out job offer emails and occasionally sending SMS messages for documentation purposes.

Clear communication skills and the ability to relay information quickly and effectively to team members

Strong problem-solving skills with the ability to operate flexibly in a dynamic and rapidly changing environment

Experience with customer service or internal ticketing systems (preferred)

Subsidized medical, dental, vision, life and disability benefits

3+ years of experience in a client-facing role in the financial or retirement industry preferred- i.e. account management, onboarding, sales

Working knowledge of the 401(k) product. Experience within 401(k) Implementation/ Onboarding is a bonus

Obtain prior recordkeeper documentation and work with the Quality Control team to conduct benefits analysis

Experience working in a fast-paced, high growth software company where change is a constant

Ability to manage a queue of plans of your own and also be a contributing member of the onboarding core team

Carrot - Fertility healthcare and family forming benefits

Communicate with new hires and hiring manager to conclude the hiring process

Education: Bachelor’s degree or equivalent.

Relevant Work experience: 1+ years of previous experience

Excellent computer skills including Microsoft Office Suite (Excel, Word, PowerPoint)

Excellent written and verbal communication skills

Strong organizational and planning skills

Strong computer skills with working knowledge of Microsoft Word, Outlook, and Excel

1-2 years administrative support experience

1-2 years HR experience, preferred

Ability to multi-task and manage several projects simultaneously

Strong organizational skills with ability to prioritize tasks

Basic knowledge of HR functional areas

Actively participate in increasing your knowledge of the WorkWave suite of software solutions and our targeted industries

Strong customer service & conflict resolution skills

Excellent written and verbal communication skills

Advanced organizational skills, with the ability to handle multiple assignments

Bachelor's degree or Associate’s degree, with equivalent experience

Experience with Salseforce CRM is a plus

1+ years of experience of relationship management - including internal and external clients/stakeholders to demonstrate ability to provide excellent customer service.

Strong time management skills - able to handle 150-250 emails in a daily basis.

Perform on-boarding, maintenance and offboarding activities for the Non-Employee Management System (NEMS).

Understand and ensure compliance against company policies regarding non-employee management.

Follow documented processes regarding non-employee management.

Previous financial services/banking/onboarding/staffing industry and vendor management systems.

Supports onboarding activities including, background screenings, verification of new hire documents while ensuring the new hire's positive onboarding experience.

Offers technical support to applicants with the applicant tracking systems and other internal transfer related inquires.

A minimum of 3 years of administrative support experience required, preferably in Human Resources.

Manages projects, while maintain current caseload.

Strong writing and proofreading skills; attention to detail and excellent communication skills.

Accountable for high volume, fast paced effective pre-hire activities from time of acceptance to day 1 new hire orientation.

Extensive experience working with computer systems, including on-line human resources/applicant tracking systems, Windows, Word, and Excel.

Excellent written, verbal and interpersonal communication skills.

1 to 2 years of experience in Human Resources administration.

Prepares confidential materials and keeps confidence on various employee issues; generates various reports.

Adds new information to files in a timely manner and/or transfers them to electronic storage.

Checks applications and Red-Carpet information to make sure that all items are completed correctly.

Oversee end-to-end project management for the onboarding program, ensuring successful execution for all aspects of the program.

Enjoy public speaking & have exceptional facilitation skills; experience with instructor-led sessions and design a plus.

Reporting to the Manager, Learning & Development

Default to empathy and first seek to understand the experiences of others before you jump into action or solutions.

Possess excellent, inclusive communication skills across diverse types of people and needs.

Design thinking experience a plus.

Build and manage multiple project plans and timelines

3-5 years of relevant work experience

Strong experience managing projects of varying scope and complexity

Strong verbal and written communication skills

Experience with lean/six-sigma principles preferred

Actual starting pay is determined by various factors, including but not limited to relevant experience and location.

Don’t meet every requirement for the role?

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Expert relationship builder and customer service enthusiast.

Excellent communication, organization, and time management skills.

Problem-solving abilities and basic analytical skills.

GSuite (Word, Excel and PowerPoint), familiarity with project management tools and survey tools is a huge plus.

Weekly training and meetings on program management and onboarding strategies and implementation.

Assist in overall program planning for MPH, including defining objectives, timelines, and resource requirements, while ensuring the team stays on track.

Gain practical skills to enhance your resume and LinkedIn profile.

Following up with customers on their onboarding experience.

1-2 years of administrative or customer service experience required.

1-2 years of professional work experience is strongly preferred.

High organizational skills and diligent project managing. Ability to multitask on customer projects and deliverables.

Finalizing sales documents for new customers.

Populating onboarding schedules for new customers by coordinating with department leads.

6-8 years of combined experience in Sales Enablement, Learning and Development, Onboarding, and Program Management.

Strong project management and organizational skills.

Experience working with Learning Management Systems.

Continuing to develop the onboarding experience needed for seller success from day one to full productivity.

Engaging, aligning, and communicating with program stakeholders across Sales, Marketing, Operations, Partners, and Customer Experience.

Exceptional communication, presentation, facilitation, collaboration skills.

Experience with project management and process improvement

Adding and overseeing sessions in the Learning Management System

Strong time management, attention to detail, and ability to multi-task across concurrent projects is essential

Manage weekly updates to the Keynote presentation used during event

Create and manage schematics for all event spaces with modifications based on iterations and changes

Manage the event playbook, including all documentation and edits

Develop certification strategy to validate new manager confidence and competence across core set of operational responsibilities

>2 years experience in Enablement (preferably with experience in global program management)

>3 years experience in sales, customer success or people management

Develop and refine GTM manager onboarding program that accelerates time to productivity for new Sales and Customer Success managers

Optimize manager onboarding program for internal and external manager hires

Act as a trusted advisor to stakeholders, providing guidance and insights on matters related to new and future manager enablement