Managed Services Organization (Mso) Operations Manager

Interwell Health is a kidney care management company that partners with physicians on its mission to reimagine healthcare—with the expertise, scale, compassion, and vision to set the standard for the industry and help patients live their best lives. We are on a mission to help people and we know the work we do changes their lives. If there is a better way, we will create it. So, if our mission speaks to you, join us!

The MSO Operations Manager is responsible for assisting Vice President – Physician Solutions in helping medical practices operate efficiently under value-based care methodologies and for the development and implementation of all MSO medical practice support services. The MSO Operations Manager will play a leadership role in the development of an integrated physician value care network. The role requires a seasoned administrative executive familiar with the complexities of nephrology practices.

The work you will do:

• Provides more of a support function. Directs and controls the activities of a complete functional area through multiple levels of management. Has overall control of planning, staffing, budgeting, managing expense priorities and approving changes to methods and practices
• Work with Kidney Care Entity practices, as identified by Fresenius Health Partners, to identify gaps and provide recommendations to be successful in value-based care reimbursement models
• Manage and support the MSO operational infrastructure, with ongoing focus on organizational effectiveness, continued integration with physician partners; focusing on how we enhance the ability to manage quality, utilization, and the cost-of-care and In conjunction with the VP Physician Solutions, continue development and implementation of IWH MSO program
• Manages and oversees the broad activities of the MSO through the interpretation, application and implementation of company-wide policies and procedures relevant to the assigned functional area(s)
• Interacts with all levels of the organization to manage the business and regularly interacts with executives and/or major customers
• Participates in the development of business unit- or division-wide strategies including tactical administrative or operational policies and resource allocation decisions to ensure the achievement of objectives
• Provides leadership, guidance and coaching to all direct reports to maintain an engaged and productive workforce; partnering with Human Resources on employee relations issues
• Oversees focused operations within the MSO. May manage multiple departments within the MSO that may impact operations.
• Strategic leader with broad-based knowledge of the business and/or industry with an emphasis on providing strategic solutions to a specific business line and/or division. Has broad decision-making authority within the functional areas
• Collaborates with employees in the establishment of clear and concise development plans to ensure succession planning and the advancement of future leaders within the organization
• Establishes protocols in the facilitation of strategic interdepartmental cooperation, motivating development of new tools and methods for dealing with crisis situations
• Leads operational efforts through subordinates to complete the administration of business processes and services to ensure the operations effective achievement of goals within the assigned business unit(s)
• Participate in both internal and external meetings focusing on Comprehensive Kidney Care Contracting performance and provide guidance as a subject matter expert in nephrology practice operations; and Collaborate and strategize, as nephrology practice subject matter expert, with the Program Management team as they operationalize and implement the Comprehensive Kidney Care Contracting program.
• May be responsible for the direct supervision of various levels of exempt and non-exempt staff
• Assist in the development of a well thought out and detailed process improvement plan that medical practices partnering with FHP can implement and follow.
• Serves as a representative of the organization to external customers. Regularly interacts with executives and/or major customers. Interactions frequently involve highly visible activities which may include speaking to or negotiating with customers, influencing other executives and/or academics, and representing the organization on matters of great significance

The skills and qualifications you need:

• Demonstrated experience managing one or more departments
• Strong interpersonal skills with the ability to communicate with all levels of management through diplomacy and tact
• 3+ years’ experience or an equivalent combination of education and experience of Bachelor’s Degree; Advanced Degree preferred or an equivalent combination of education and experience
• Excellent oral and written communication skills
• 5+ years’ experience in a management level role within a medical practice preferably within a nephrology practice.
• This position requires approximately 30% to 40% travel
• Strong management skills with the ability to lead cohesive and productive teams

Our mission is to reinvent healthcare to help patients live their best lives, and we proudly live our mission-driven values:

• We care deeply about the people we serve
• We are better when we work together
• Humility is a source of our strength
• We bring joy to our work

We are committed to diversity, equity, and inclusion throughout our recruiting practices. Everyone is welcome and included. We value our differences and learn from each other. Our team members come in all shapes, colors, and sizes. No matter how you identify your lifestyle, creed, or fandom, we value everyone's unique journey.

Oh, and one more thing … a recent study shows that men apply for a job or promotion when they meet only 60% of the qualifications, but women and other marginalized groups apply only if they meet 100% of them. So, if you think you’d be a great fit, but don’t necessarily meet every single requirement on one of our job openings, please still apply. We’d love to consider your application!

Come join us and help our patients live their best lives. Learn more at www.interwellhealth.com.

It has come to our attention that some individuals or organizations are reaching out to job seekers and posing as potential employers presenting enticing employment offers. We want to emphasize that these offers are not associated with our company and may be fraudulent in nature. Please note that our organization will not extend a job offer without prior communication with our recruiting team, hiring managers and a formal interview process.