Human Resources Analyst Jobs

Title : HR Analyst V

Location : Detroit, MI - Hybrid

Job Type : Contract

Role Summary :You will report to an HR Employee Care Manager and will provide Tier 1 support for multiple Human Resources services including, but not limited to, talent acquisition, learning, leaves of absence, workforce administration and U.S. benefits administration. Providing an exceptional customer experience and delighting our customer groups (employees, managers, HR, Recruiters and Learning Coordinators), this role is also responsible for day-to-day administration of Tier 1 processes and internal our financial client HR programs, and resolution of supplier-escalated calls from employees.

Facilitate delivery of HR Employee Care services to employees and managers, directly and through our Managed Service Provider (MSP)

The Work Itself:

• Keep accurate documentation of case and chat interactions
• Execute on day-to-day processes per established procedures and quality guidelines while prioritizing work to meet established goals and metrics (timeliness, quality, and customer satisfaction)
• Identify problems, resolve issues, and identify various solution options while empowering customers through education of self-service capabilities
• Serve as primary contact for Tier 1 inquiries and requests that come through chat or via a case management tool; ensuring responses align to established SLAs and KPIs
• Call attention to risks and challenges to proactively remediate any issues and assist in continuous process improvement activities to refine HR services and Employee Experience
• Apply relevant regulations, policies and procedures to business issues and day to day responsibilities.
• Maintain Standard Operating Procedures and Knowledge Articles and generate standard reports requests
• Delight our customers by providing accurate, personalized, and comprehensive responses or by politely redirecting non-Tier 1 requests
• Provide operational and administrative support for special projects as needed