Director Human Resources Chase Center

Job Summary

We are currently searching for a Director of Human Resources to support the Bon Appétit business in San Francisco, CA. This position will be responsible for planning, organizing, directing and controlling all facets of the Human Resources department. The department will provide human resources support to attract, retain, develop, and recognize Bon Appétit employees within the business. This position will work in partnership with the Vice President of Operations, Managers and Corporate HR to support our operations. Candidates should have prior work experience and education in the areas of performance management, training and development, handling complex investigations, advising on staffing and recruiting strategies, talent review conversations, engagement survey follow-up, employee recognition, compensation, providing advice in compliance with federal, state and local regulations and working in a union environment. The position will be located within San Francisco, CA.

MAJOR DUTIES/FUNCTIONS/TASKS:

• Works with company HR Service Center on HR activity in the accounts, elevated investigations, and identifying trends.
• Participates in union negotiations and the grievance process
• Reviews various reports such as turnover analysis, training compliance, performance appraisals, and other HR programs.
• Work with senior managers to build a high performing team that works together effectively, with high morale and engagement, and holds people accountable to our high standards
• Provides strategic and tactical support to the Vice President of Operations and a team of managers, chefs and other leaders in the areas of recruitment and selection, assessment, training and development, retention, engagement and compliance.
• Provides advice and support for employee on-boarding, including guidance on offer letters, I9 processes, background checks and orientation.
• Manages sensitive and confidential information responsibly to include coaching documents, wages, and performance action plans.
• Keeps the account updated on company policy and procedure in accordance with federal, state and local laws and regulations.
• Conducts training courses with HR content to include the open communication process, updated legislative procedures, handbook, policies and procedures, wage/hour, benefits, code of conduct and client special requirements.
• Provides support and advice in the areas of performance management, performance appraisals, and staff development programs
• This position will report to Bon Appetit Corporate HR and will be responsible for planning, organizing, directing and controlling all facets of the Human Resources department at Chase Center.
• Works with the LOA Department on complicated cases.
• Engages in workforce planning with senior team to project needs and plan accordingly
• Assists with complex safety and worker’s compensation cases.
• Works with managers to develop and execute recruitment plans, and provides advice on the posting, interviewing and selection processes.
• Provides support for the engagement survey process

Qualifications

To perform this job successfully, an individual must be able to perform the essential duties satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Good working knowledge of human resources especially in California
• Strong analytical skills and ability to make recommendations, demonstrates organizational skills, problem-solving skills, active listening and critical thinking skills.
• Demonstrated ability to handle difficult employee situations effectively.
• Excellent written and verbal communication skills.
• A 4-year degree in HR Management, Psychology or Business Management preferred.
• 7-10 years of previous HR Manager experience preferably in the hospitality industry.
• Strong presentation and facilitation skills.
• Experience working in a union environment is a plus
• Ability to work well in a team environment.
• A minimum of 10 years of work experience in lieu of a degree.
• Has knowledge of payroll concepts, employee relations, policies and procedures, employment practices, compensation, LOA, FMLA, performance management and training.
• Must be able to handle sensitive issues with confidentiality, tact, and discretion.
• Demonstrates skill in prioritizing competing work assignments, employing political acumen and integrating information to determine appropriate courses of action and their implications.

CERTIFICATES, LICENSES, REGISTRATIONS:

LANGUAGE SKILLS:

• Ability to read and comprehend instructions, correspondence, and memos written in English. Strong attention to detail.
• Strong communication skills to include conflict resolution and problem solving.
• Prior experience with presenting in front of a group.
• Ability to lead meetings and trainings with employees and other members of the company.