Customer Success Team Lead - Remote | Wfh

Are you ready to be part of a dynamic and internationally recognized tech leader in the translation management industry? We are seeking a highly motivated and experienced individual to join our team as a Customer Success Team Lead.
As the Customer Success Team Lead, you will play a pivotal role in guiding and empowering our dedicated Customer Success team based in the US and Mexico. Your passion for delivering exceptional service will drive customer satisfaction and ensure the long-term retention of our valued clients. Join our fully remote team, with an ideal location in CA, NV, OR, or WA.
Why Work With Us
At our company, we celebrate diversity and value collaboration. We come from diverse backgrounds and experiences, but we share a common goal: to thrive by working together every day. Join us if you resonate with our core values:
Be a true teammate: Collaboration is at the heart of our success.
Consistently grow: We encourage personal and professional growth for everyone.
Advocate for the Customer: We prioritize our customers' success and satisfaction.
Truly own it: Take ownership and make an impact.
Be your whole self: Embrace your uniqueness; we value authenticity.
Your Qualifications
5+ years of experience in a customer-facing role, with a strong background in customer success management.
2+ years leading a customer success team.
Strong analytical and problem-solving abilities, with a data-driven approach.
Excellent communication and interpersonal skills.
Technical proficiency to communicate complex concepts effectively.
A customer-centric mindset and passion for delivering exceptional service.
A deep understanding of value drivers in recurring revenue business models.
Experience with enterprise accounts and proven excellent business results.
Responsibilities
Lead and manage a team of Customer Success Managers and Success Engineers, providing direction, support, and mentorship.
Foster a positive team culture and promote a customer-centric mindset.
Guide and advise team members in their customer interactions, ensuring successful outcomes.
Collaborate closely with cross-functional teams to align customer success initiatives with company goals.
Monitor key metrics to evaluate team performance and identify areas for improvement.
Develop and implement strategies to ensure customer satisfaction, retention, and overall success.
Utilize your technical background to address customer technical inquiries.
Stay up-to-date with industry trends and proactively share knowledge with the team.
Perks & Benefits
Competitive compensation ranging from $130,000 - $156,000 per year.
Health, Dental, and Vision Insurance Options.
Life, AD&D Insurance, STD, LTD.
401k plan.
Fully Remote & Flexible Work Environment.
Unlimited PTO & Holidays.
Learning Opportunities.
Top-notch equipment of your choice.
Equipment allowance to set up your home office.
Monthly remote-work stipend.
Company Fun Events.
Employee Assistance Program (EAP).
Calm Meditation App Subscription.
Yoga sessions.
Amazing culture and close-knit team.
About Us
We are a leading agile translation management solution, enabling companies to connect with their users in their native language. Our SaaS-based Localization & Translation Management Platform is trusted by prominent brands like Hubspot, Waze, Eventbrite, and Datadog. We believe in fostering a discrimination-free workplace that provides equal employment opportunities to all qualified applicants.
Ready to embark on this exciting journey with us? Apply now and join our vibrant team!
Employment Type: Full-Time
Salary: $ 60,000.00 Per Year