Ultra High Net Worth Personal Concierge Manager - Remote | Wfh

At our organization, our mission is clear: to become the most trusted service provider in the world. We're a leading global lifestyle management business with a presence in 22 offices across the globe and a team of over 1200 dedicated professionals. Leveraging our expertise, technology, and strong relationships with premium suppliers, we grant our members exclusive access to the finest travel, live entertainment, dining, and luxury retail services. We also collaborate closely with our suppliers to offer members exclusive benefits and employee loyalty programs.
As we continue to grow, innovate, and improve the lives of millions of members, we are seeking a Personal Membership Manager to join our team.
Position Overview
As a Personal Membership Manager, you will play a pivotal role in attracting, impressing, and retaining our most esteemed members. These members include top entrepreneurs and leaders in various fields, such as business, sports, and entertainment. Your primary responsibility will be to provide exceptional service to this discerning group, ensuring that each member can truly experience life to the fullest.
Key Responsibilities
Your key responsibilities will include:
Professionally onboard bespoke members, tailoring our services to meet their unique needs and ensuring they understand the value of their membership.
Build strong, trustworthy professional relationships and meet members face to face.
Act as a role model for luxury service, setting high standards for top-notch servicing.
Develop strategies for engaging low and high usage members, addressing any roadblocks to their use of our services.
Collaborate effectively with Lifestyle Executives to optimize member experiences.
Manage member requests efficiently, offering excellent options and engaging with members to maximize request conversions.
Promote the broader offerings of our organization to our members and collaborate with specialists to ensure top-tier service.
Maintain up-to-date records and feedback in our CRM system.
Demonstrate a commercial mindset to identify commission opportunities.
Act as an ambassador for our organization at all times.
Requirements
Minimum of 3 years of experience in luxury lifestyle management.
Strong understanding of the expectations and demands of Ultra High Net Worth individuals.
Proficiency in using a CRM system.
Exceptional verbal and written communication skills, with a demonstrated ability to solve problems.
Deep empathy and the ability to quickly connect with members, building trust.
Confidence in communicating with UHNW clients.
A proactive and ownership-driven mindset.
Proficiency in delegation and follow-up, both internally and externally.
Proven track record of building trust with members and ensuring high member satisfaction.
Analytical approach with a commercial understanding of service delivery.
Commitment To Diversity
We value diversity in philosophies, cultures, and experiences. Our commitment to diversity extends to all aspects of our relationship with employees, including hiring, promotion, discipline, and termination. We base these decisions on merit, competence, performance, and business needs.
Commitment To Environmental And Social Goals
We are dedicated to supporting the delivery of our organization's environmental, social, and governance goals and promoting policy adherence.
Benefits
We believe in recognizing and rewarding our dedicated team members. In addition to medical, dental, and vision benefits, we offer:
Generous travel discounts on hotels, cruises, and rental cars.
Ample paid time off, increasing with tenure.
Sabbatical leave every 5 years of service.
Tuition reimbursement.
Comprehensive learning modules for personal and professional development.
Discounts on pet insurance, legal advisory services, and other supplemental benefits.
IATA card access to travel discounts after 90 days of employment.
Monetary loyalty rewards at 3, 5, and 10 years of service.
The flexibility to work from any of our 23 global offices for short periods.
If you require alternative methods of application or screening, please reach out to us directly, as we are committed to ensuring a fair and inclusive application process.
Salary: $ 60,000.00 80,000.00 Per Year