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Customer Success Manager Team Lead Jobs

Lead Customer Success Manager
By GlideFast Consulting At United States
* 5+ years of Customer Success or Account Management experience (or equivalent)
* Partner with Sales to identify renewals and new opportunities to expand customer capabilities
* Facilitation of resource changes based on customer demand/requirements
* 5+ years of experience managing a team of consultants
* Experience maintaining valuable and outcome-based relationships with a diverse customer account base
* Excellent verbal and written communications, presentation, and facilitation skills
Team Lead, Customer Success
By Amplify At United States
3+ years of experience in Account Management, Customer Success, Educational Leadership or related field
Possess strong organizational and time-management abilities
Work with Sales District Managers and internal Amplify team members to resolve escalations and support training efforts
Monitor the performance and product knowledge of team members, providing coaching and support as needed
Create email templates and/or offer feedback on emails as needed
Proven proficiency in communication and presentation skills, suitable for both internal and customer-facing meetings
Customer Success Team Manager
By LuxCreo At Chicago, IL, United States
In-depth knowledge of both hardware and software diagnostic techniques.
Excellent communication and leadership skills.
Experience with 3D printing preferred.
Excellent problem-solving and communication skills.
Competitive salary and benefits package.
Designing processes for customer feedback.
Project Manager/Customer Success Team Lead
By Exarca Inc. At United States
Accounting and Operations Knowledge and experience a plus, including Earned Value Management
Education or Prior Work Experience
7 years in Enterprise level Project Management
Multi-tasker with ability to set and manage priorities
Manage team in alignment with Company Mission, Strategy and Values
Experience collaborating with multi-discipline teams
Associate Manager, Customer Success, Bases Games Team
By NielsenIQ At Chicago, IL, United States
A good level of experience in key account management, planning and implementation
Manages the overall success of client deliverables
Manages/develops analysts: onboarding, training, regular 1:1s, coaching discussions, performance reviews that identify development areas and stretch opportunities
Excellent verbal and written communication skills in English
Guides analyst to be client-facing, leaning in with junior analysts as needed
Supports analyst through development/finalization of pre-field inputs in collaboration with PD
Team Manager, Customer Success
By Cognism At Boston, MA, United States
Extensive experience working as a Customer Success Manager or similar role.
Coach and empower your team to deliver an exceptional customer experience, providing coaching and thoughtful feedback to drive performance improvement.
Manage performance to ensure that your team hit individual and departmental customer retention targets.
Collaborate cross-functionally to ensure visibility and alignment on customer needs.
Recruit, train and inspire a best-in-class team!
Proven ability to influence customer retention.
Team Lead, Faculty Success
By WorldatWork At United States
Proven experience with change management.
A mission to advance the knowledge of Total Rewards and their impact on the global workforce.
Proven experience maintaining high levels of training effectiveness and faculty and learner satisfaction.
Strong communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and engage stakeholders.
Experience working in a fast-paced, sometimes ambiguous environment, with a learner-centered approach.
A core values centric culture that encourages employees to be you, not them
Customer Success Team Manager (Smb) (Remote)
By KnowBe4 At United States
Excellent time management, prioritization and organization skills
Track, manage and ensure that your SMB Customer Success team is delivering exceptional customer experiences
Serve as a management escalation point for customer issues and assist SMB CSMs with tags
Associate’s Degree or equivalent work experience and education preferred
Drive cross-functional initiatives that will improve the overall customer experience and lead to greater satisfaction and loyalty among customers
Track, manage and ensure that the prescribed customer journey and engagement model for SMB customers is seamlessly and consistently adhered to
Customer Success Team Manager - Promote To Play (Ucan)
By Netflix At Los Angeles, CA, United States
Management and mentorship of individuals within your groups.
5+ years of Customer Success Managerial and inclusive team leadership experience.
Specific responsibilities include, but are not limited to:
Possesses excellent presentation, communication & 1:1 relationship skills, comfortable leading in large group settings.
Superb writing skills: both technical writing/diagramming and strategic writing.
Has experience with G Suite and other progressive cloud-based platforms.
Lead Customer Success Manager
By Skye At United States
Experience supporting HR, Talent Development, or Learning and Development leaders in a management consulting or customer success capacity
Experience in a project management capacity with a personal passion of executing efficiently and ahead of schedule
For Customer Success Manager: 4+ in a CSM role or 3+ in Management Consulting
For Associate Customer Success Manager: 2+ in a CSM role and 1+ in Management Consulting
Exceptional communication and interpersonal skills, with the ability to build rapport with clients and internal stakeholders alike.
Strong storytelling, deck creation, and presentation skills to help provide an overview of the customer journey
Customer Success Team Lead - Remote | Wfh
By Get.It Recruit - Administrative At San Jose, CA, United States

Are you ready to be part of a dynamic and internationally recognized tech leader in the translation management industry? We are seeking a highly motivated and experienced individual to join our team ...

Team Lead Customer Success 🇺🇸
By PlayPlay At New York City Metropolitan Area, United States
Ensure the perfect client experience through every step of the customer journey (onboarding, training, follow-up, Quarterly Business Reviews, renewals, and expansions).
Analyze and share best practices, so everyone can benefit in the long run.
Enrich our support offer (Write articles for our FAQ, craft inspiring videos, take part in our newsletter drafting).
Extensive knowledge of Customer Success in SaaS B2B environments.
Have recruited, managed, and grown a team.
Good communicator: you have strong interpersonal and excellent oral and written communication skills.
Customer Success Team Manager - Pitch To Post (Ucan)
By Netflix At Los Angeles, CA, United States
Management and mentorship of individuals within the UCAN groups.
5+ years of Customer Success Managerial and inclusive team leadership experience.
Possesses excellent presentation, communication & 1:1 relationship skills, comfortable leading in large group settings.
Superb writing skills: both technical writing/diagramming and strategic writing.
Has experience with G Suite and other progressive cloud-based platforms.
Managing a cross-functional team, based in UCAN, that requires deep global partnership across EMEA, APAC, and LATAM.
Customer Success Team Lead (Remote In California)
By Kooth Digital Health (North America) At California, United States
5+ years of Customer Success experience in education/higher education or community-based organizations
2+ years of experience managing and developing a team of Customer Success Managers
Account Management & Customer Success Strategy
Monitor regional customer sentiment, proactively working with teams to manage risk.
Ability to manage and solve complex problems, deal with critical situations in an effective manner.
Bachelor's degree in Business Administration, Marketing, Education, Social Work or a related field
Customer Success Team Lead
By Curology At Pittsburgh, PA, United States
Proactively identify areas of opportunity in CS standards of practice and use analytical, problem-solving, and communication skills to propose alternate solutions
Maintain a pulse on the needs of both the customer and the team to inform ongoing learning opportunities and knowledge gaps
4+ years experience in a customer-centric role
2+ years of leadership experienceOffice work environment, sitting at a desk
Passion for building the brand through an exceptional patient experience
Excellent interpersonal, communication and comprehension skills
Team Lead – Customer Success (3203)
By NextPath Career Partners At Tampa, FL, United States
Accounting and Operations Knowledge and experience a plus, including Earned Value Management
7 years in Enterprise level Project Management.
Bachelor’s degree required in finance, business or technology related area.
Experience managing both Cost Plus and Fixed Fee implementations
Proven success in delivering simple to complex ERP related engagements
Proven success in managing the risks, opportunities and commercial aspects associated with project delivery
Customer Success Technology Lead
By TIDAL At New York, NY, United States
2+ years of experience with multi-channel ticketing systems (i.e. Zendesk, Salesforce Service Cloud), customer relationship management (CRM) systems (i.e. Salesforce)
Build productive cross-functional working relationships with partner teams including engineering, product management, product marketing and content operations
Experience working independently and collaboratively with cross-functional teams
Proficiency in at least one area of technology/computing (i.e. Python, Javascript, SQL), with previous programming experience
Experience supporting a global multi-channel Technical Support, Professional Services and Sales Engineering team
Paid Life insurance, AD&D, and disability benefits
Customer Success Lead Jobs
By Alethea At New York City Metropolitan Area, United States
Experience dealing with disinformation and misinformation firsthand.
Knowledge of customers across the communications, intelligence, legal, and security / intel functions.
Salary and stock options are negotiated based on experience.
Attention to Detail and Quality – You should have a severe typo allergy. That says it all.
Team Work: You should have a strong work ethic with a proactive and collaborative mindset.
A security clearance or eligibility to obtain a security clearance.
Customer Success Team Lead
By Prove At New York, NY, United States
Achieve revenue goals through live client volume management and client contract renewals
Identify client business requirements, define use cases, and understand data sources to match compelling customer pain points with product capabilities
Lead a team of Customer Success Managers and Consultants and participate in onboarding and training of new team members
Manage clients based on the following Customer Success Manager guidelines:
Capture, track, manage and report on customer "Pass Rate" as customer-facing success KPI
Support the Implementation Manager during the customer onboarding process
Customer Success Team Lead
By FORM INC At United States
• You can balance multiple priorities, including customer management responsibilities, process development/improvements, and team management.
• Remote First Work Environment
• Meet and exceed personal and corporate objectives and hold the team accountable for their results.
• Develop team initiatives to drive and support team culture, build engagement and team comradery.
• Identify team members who need extra help and provide feedback, training, and encouragement.
• You have an empathic approach to always have the customer and teams’ best interest in mind.