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Customer Success Team Jobs

Team Lead, Customer Success
By Amplify At United States
3+ years of experience in Account Management, Customer Success, Educational Leadership or related field
Possess strong organizational and time-management abilities
Work with Sales District Managers and internal Amplify team members to resolve escalations and support training efforts
Monitor the performance and product knowledge of team members, providing coaching and support as needed
Create email templates and/or offer feedback on emails as needed
Proven proficiency in communication and presentation skills, suitable for both internal and customer-facing meetings
Customer Success Team Manager
By LuxCreo At Chicago, IL, United States
In-depth knowledge of both hardware and software diagnostic techniques.
Excellent communication and leadership skills.
Experience with 3D printing preferred.
Excellent problem-solving and communication skills.
Competitive salary and benefits package.
Designing processes for customer feedback.
Supervisor, Customer Success Jobs
By Quartz Health Solutions At Madison, WI, United States
Ideal starting salary based on skills and experience: $60,100 - 75,200 + robust total rewards package.
Prepare, analyze, and interpret quality and quantitative reports for management to document and improve the company’s performance.
Interact with internal and external management to ensure consistent handling of personnel and operational issues.
2 to 3 years of experience in customer service, enrollment, provider records, benefit plans or claims processing.
Full-time virtual, telecommuting, work from home option available.
Manage/complete all assigned projects and tasks by appropriate due dates.
Project Manager/Customer Success Team Lead
By Exarca Inc. At United States
Accounting and Operations Knowledge and experience a plus, including Earned Value Management
Education or Prior Work Experience
7 years in Enterprise level Project Management
Multi-tasker with ability to set and manage priorities
Manage team in alignment with Company Mission, Strategy and Values
Experience collaborating with multi-discipline teams
Customer Success Systems Administrator
By TIDAL At New York, NY, United States
5+ years of experience with multi-channel ticketing systems (i.e. Zendesk, Salesforce Service Cloud), customer relationship management (CRM) systems (i.e. Salesforce)
Build productive cross-functional working relationships with partner teams including engineering, product management, product marketing and content operations
Experience working independently and collaboratively with cross-functional teams
Proficiency in at least one area of technology/computing (i.e. Python, Javascript, SQL), with previous programming experience
Experience supporting a global multi-channel Technical Support, Professional Services and Sales Engineering team
Paid Life insurance, AD&D, and disability benefits
Associate Manager, Customer Success, Bases Games Team
By NielsenIQ At Chicago, IL, United States
A good level of experience in key account management, planning and implementation
Manages the overall success of client deliverables
Manages/develops analysts: onboarding, training, regular 1:1s, coaching discussions, performance reviews that identify development areas and stretch opportunities
Excellent verbal and written communication skills in English
Guides analyst to be client-facing, leaning in with junior analysts as needed
Supports analyst through development/finalization of pre-field inputs in collaboration with PD
Team Manager, Customer Success
By Cognism At Boston, MA, United States
Extensive experience working as a Customer Success Manager or similar role.
Coach and empower your team to deliver an exceptional customer experience, providing coaching and thoughtful feedback to drive performance improvement.
Manage performance to ensure that your team hit individual and departmental customer retention targets.
Collaborate cross-functionally to ensure visibility and alignment on customer needs.
Recruit, train and inspire a best-in-class team!
Proven ability to influence customer retention.
Customer Success Coordinator Jobs
By FRAMECAD At Las Vegas Metropolitan Area, United States
3-5 years of relevant Customer Service experience in Industrial Equipment or B2B SoftwareExcellent customer service skills.
Excellent commercial written and verbal communication skills.
Excellent organizational and administrative skills.
Attention to detail and analytical skills.
Intermediate skills in Word and Excel.
Intermediate skills in using Microsoft Office
Customer Success Consultant Jobs
By Hunova At New York City Metropolitan Area, United States
4. Excellent written and verbal communication skills.
6. Strong attention to detail and problem-solving skills.
1. Experience in SaaS or e-commerce.
3. Certification in data analytics or a related field.
2. Comprehensive benefits package including medical, dental, and vision insurance.
7. **Training:** Aid in training initiatives, ensuring the broader team's approach to customer success is data-driven.
Team Lead, Faculty Success
By WorldatWork At United States
Proven experience with change management.
A mission to advance the knowledge of Total Rewards and their impact on the global workforce.
Proven experience maintaining high levels of training effectiveness and faculty and learner satisfaction.
Strong communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and engage stakeholders.
Experience working in a fast-paced, sometimes ambiguous environment, with a learner-centered approach.
A core values centric culture that encourages employees to be you, not them
Administrative Assistant - Ges East Customer Success
By Cisco At Richardson, TX, United States
Sophisticated desktop calendar management program experience.
Sophisticated knowledge of Mac/Windows desktop computer applications: Outlook, Word, Excel, PowerPoint.
Past work experience in the high-tech industry is desired, prior Cisco experience preferred.
Excellent verbal and written communication skills including the ability to connect with all levels of Executive/Senior staff and clients.
Special Projects: Provides analytical support to assist Executive on special projects. Research issues, analyzes problems, compiles data, and prepares reports.
Outstanding attention to detail and the ability to handle confidential information
Fiverr Pro Customer Success
By Fiverr At Orlando, FL, United States
2+ years of experience in Management Consulting, Customer Success, Account Management, Business Development, or another client-facing role
Consulting, matchmaking and project management with relevant buyers
Experience working with and optimizing customer KPIs
Experience in delivering customer-focused solutions based on customer needs.
Excellent verbal and written communication skills.
Strong analytical skills, with the ability to translate data into insights.
Customer Success Analyst Jobs
By Spring Health At , New York
Access to Gympass, an on-demand virtual benefit that provides wellbeing coaching, and budget management.
Capture business requirements from key stakeholders and coordinate with internal teams that may be impacted by changes proposed
A bachelor's degree or equivalent work experience
Ability to multi-task and manage time effectively, handling multiple projects and deadlines simultaneously
Excellent written and oral communication skills
Strong problem solving skills, including identification of patterns, trends and correlations within data to uncover underlying issues and propose solutions
Customer Success Coordinator Jobs
By Indigo At ,
Experience working or living on farms or in the agricultural ecosystem with knowledge of farming basics preferred
**Experience within the Ag Industry is required**
Experience using and educating customers on new technologies and/or computer software programs
Strong interpersonal skills, patience, and customer service / centric orientation with desire to help customers resolve issues
Helping farmers enhance their profitability and soil health
Improving the quantity, quality, and traceability of the food available to consumers
Customer Success Consultant Jobs
By McGraw Hill LLC. At , Desoto, 75115 $55,000 - $60,000 a year
1-2 years experience in customer success or similar role related to software implementation (higher education experience preferred but not required).
Exceptional communication and presentation skills to effectively train and support customers with varying levels of technical acumen and confidence.
Instructional design, teaching and/or coaching experience also a plus.
Experience using Salesforce and Gainsight is preferred.
Conduct one-on-one and group meetings via Zoom to provide consultative guidance, training, and support tailored to customer’s unique needs and goals.
Provide timely follow-up to meetings and responses to incoming customer inquiries related to implementation of our digital products.
Svp, Customer Success, Na
By Sapiens At United States
5+ years of experience leading, managing and mentoring Account Managers, Client Partners, or Client Relationship Managers.
10+ years of experience as an Account Manager, Client Partner, or Client Relationship Manager.
Experience and knowledge of core software solutions, with a focus on the insurance industry.
Enhance customer relationships through extensive knowledge of the operations, people, business, personal and face-to-face interactions enabling a strategic, relationship-based value-added solutions.
Experience with “solutioning” and identifying new opportunities based on active listening to customer business needs.
Experience closing multi-million enterprise-wide software and services solution deals.
Customer Success Engineer, Ngfw
By Palo Alto Networks At , Plano $142,800 - $231,000 a year
Skilled in customer escalations with experience in account management and project management
Working knowledge of Enterprise network products (router, switch, servers, wireless, monitoring, management) highly desirable
Evaluate risk, complexity and benefits of feature implementation for Enterprise customers
5 years of working experience in network security engineering, operations, support or professional service or similar roles
Working knowledge of Palo Alto Networks NGFW security platforms is highly desirable
Working knowledge of Windows, Mac and Linux operating system is highly desirable
Customer Success Engineer Jobs
By RoundingWell At , Nashville
Experience with Javascript and JSON.
Experience with HTML, CSS and Bootstrap.
Location: Nashville, TN or Remote in the United States
Strong understanding of form components with an eye towards useability.
Capacity to excel on both individual and team-based projects.
Proficiency with versioning systems like Git.
Customer Success Jobs
By Obviously AI At San Francisco, CA, United States
You work collaboratively but autonomously: asking for what you need, but not expecting micromanagement
You are a clear and creative thinker with excellent written and verbal communication skills
You have the analytical skills to build a support strategy, leading customers to success
You're able to pick up new skills quickly, and adapt well to feedback on your work
Manage the customer lifecycle post-sales, ensuring that every client gets the most support they need to succeed, right away
Offer technical assistance to customers by explaining complex Machine Learning concepts in a simple manner
Svp Customer Success Jobs
By Saas and Enterprise Software Company At United States
MUST HAVE SaaS & Direct SMB Client Customer Experience to qualify.
This is an Established Technology backed company with newer SaaS offering.
We desire same SaaS industry experience to take us to the next level.
Provides guidance to improve client experience & retention for our high-end clients
Provide Leadership to: Client Success Managers, Website Consultants, 24/7 Service Support, Save Cancellation Team
5+ years successful Customer Service Leadership in SaaS Company

Are you passionate about helping customers succeed? We are looking for an experienced Customer Success Team member to join our team and help our customers reach their goals. If you have a knack for problem-solving and a drive to make a difference, this is the job for you!

Overview The Customer Success Team is responsible for ensuring that customers are satisfied with the products and services they receive. They work closely with customers to ensure that their needs are met and that they are getting the most out of their products and services. They also provide customer support, troubleshoot issues, and provide feedback to the company on customer satisfaction. Detailed Job Description The Customer Success Team is responsible for providing excellent customer service and support to customers. They must be able to effectively communicate with customers, understand their needs, and provide solutions to their problems. They must be able to troubleshoot technical issues and provide feedback to the company on customer satisfaction. They must also be able to develop relationships with customers and build trust. Job Skills Required
• Excellent communication and interpersonal skills
• Ability to troubleshoot technical issues
• Ability to provide customer support
• Ability to develop relationships with customers
• Ability to provide feedback to the company on customer satisfaction
• Knowledge of customer service principles and practices
Job Qualifications
• Bachelor’s degree in business, marketing, or related field
• Previous experience in customer service or customer success
• Knowledge of customer service principles and practices
• Knowledge of customer relationship management (CRM) systems
• Proficiency in Microsoft Office Suite
Job Knowledge
• Knowledge of customer service principles and practices
• Knowledge of customer relationship management (CRM) systems
• Knowledge of customer success strategies
• Knowledge of customer service metrics
Job Experience
• Previous experience in customer service or customer success
• Experience in customer relationship management (CRM) systems
• Experience in customer success strategies
• Experience in customer service metrics
Job Responsibilities
• Provide excellent customer service and support to customers
• Troubleshoot technical issues
• Develop relationships with customers
• Provide feedback to the company on customer satisfaction
• Monitor customer satisfaction levels
• Analyze customer data and identify trends
• Develop customer success strategies
• Implement customer service metrics