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Customer Success Team Lead Jobs

Lead Customer Success Manager
By GlideFast Consulting At United States
* 5+ years of Customer Success or Account Management experience (or equivalent)
* Partner with Sales to identify renewals and new opportunities to expand customer capabilities
* Facilitation of resource changes based on customer demand/requirements
* 5+ years of experience managing a team of consultants
* Experience maintaining valuable and outcome-based relationships with a diverse customer account base
* Excellent verbal and written communications, presentation, and facilitation skills
Team Lead, Customer Success
By Amplify At United States
3+ years of experience in Account Management, Customer Success, Educational Leadership or related field
Possess strong organizational and time-management abilities
Work with Sales District Managers and internal Amplify team members to resolve escalations and support training efforts
Monitor the performance and product knowledge of team members, providing coaching and support as needed
Create email templates and/or offer feedback on emails as needed
Proven proficiency in communication and presentation skills, suitable for both internal and customer-facing meetings
Customer Success Team Manager
By LuxCreo At Chicago, IL, United States
In-depth knowledge of both hardware and software diagnostic techniques.
Excellent communication and leadership skills.
Experience with 3D printing preferred.
Excellent problem-solving and communication skills.
Competitive salary and benefits package.
Designing processes for customer feedback.
Project Manager/Customer Success Team Lead
By Exarca Inc. At United States
Accounting and Operations Knowledge and experience a plus, including Earned Value Management
Education or Prior Work Experience
7 years in Enterprise level Project Management
Multi-tasker with ability to set and manage priorities
Manage team in alignment with Company Mission, Strategy and Values
Experience collaborating with multi-discipline teams
Associate Manager, Customer Success, Bases Games Team
By NielsenIQ At Chicago, IL, United States
A good level of experience in key account management, planning and implementation
Manages the overall success of client deliverables
Manages/develops analysts: onboarding, training, regular 1:1s, coaching discussions, performance reviews that identify development areas and stretch opportunities
Excellent verbal and written communication skills in English
Guides analyst to be client-facing, leaning in with junior analysts as needed
Supports analyst through development/finalization of pre-field inputs in collaboration with PD
Team Manager, Customer Success
By Cognism At Boston, MA, United States
Extensive experience working as a Customer Success Manager or similar role.
Coach and empower your team to deliver an exceptional customer experience, providing coaching and thoughtful feedback to drive performance improvement.
Manage performance to ensure that your team hit individual and departmental customer retention targets.
Collaborate cross-functionally to ensure visibility and alignment on customer needs.
Recruit, train and inspire a best-in-class team!
Proven ability to influence customer retention.
Customer Engagement Team Lead
By Employer Direct Healthcare At Dallas, TX, United States
Handle Manager level escalated calls to salvage member experience and provide exceptional service
Work with highly sensitive information while maintaining Personal Protected Information (PPI) requirements
Assist Supervisors in getting answers to questions, resolution to issues, and support for initiatives which help improve the member experience journey
Lead projects and initiatives within Member Services team to enhance CA and member experience
Strong written and verbal communication skills
Strong critical thinking and problem-solving skills
Mplementation & Customer Success Lead
By Plenful At San Francisco Bay Area, United States
Exceptional organizational skills to manage multiple customers and projects simultaneously
Bachelor's degree (or equivalent work experience)
Excellent communication and interpersonal skills to effectively engage with customer team members and build strong relationships
SaaS implementation and customer success experience
Lead successful customer implementations for established and new use cases
Participate in troubleshooting and monitoring errors
Revenue Operations Lead - Customer Success
By NexHealth At United States
Manage more than 38 million patient records
Customer experience steward - won’t rest until customer issues are resolved in a high quality manner
5+ years experience managing Marketing/Revenue operations for high growth B2B Saas
Excellent presentation and public speaking skills
Strong verbal and written communication skills
Excel/G-Sheets power user, and skilled in data visualization
Team Lead, Faculty Success
By WorldatWork At United States
Proven experience with change management.
A mission to advance the knowledge of Total Rewards and their impact on the global workforce.
Proven experience maintaining high levels of training effectiveness and faculty and learner satisfaction.
Strong communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and engage stakeholders.
Experience working in a fast-paced, sometimes ambiguous environment, with a learner-centered approach.
A core values centric culture that encourages employees to be you, not them
Customer Success Lead Jobs
By Booz Allen Hamilton At , Washington $73,100 - $166,000 a year
Experience with creating change management plans, including communication and training activities and executing plans
2+ years of experience with process design, organizational models, service delivery models, and workflow automation
2+ years of experience with driving digital transformation and large-scale enterprise improvement initiatives
Knowledge of developing business intake criteria and managing the pipeline of incoming business opportunities through active prioritization
Ability to obtain and maintain a Public Trust or Suitability/Fitness determination based on client requirements
If this position is listed as remote or hybrid, you’ll periodically work from a Booz Allen or client site facility.
Customer Success Lead Jobs
By Lumen Resources At Florida, United States
Experience working with Clients post implementation
Deep expertise and knowledge in implementation standards, processes, policies and procedures
Spearheads internal cross-functional improvement projects based on patterns witnessed across accounts managed
Seeking a highly skilled and driven Customer Success Lead to join a growing SaaS company.
Takes ownership of accounts and proactively drives their onboarding, adoption, and value recognition of engagement
Builds strong relationships with our clients to understand their needs and ensure executive visibility and alignment of engagement
Customer Success Lead Jobs
By YipitData At New York, NY, United States

About Us: YipitData is the leading market research and analytics firm for the disruptive economy. We analyze billions of alternative data points every day to provide accurate, detailed insights on ...

Customer Success Team Manager (Smb) (Remote)
By KnowBe4 At United States
Excellent time management, prioritization and organization skills
Track, manage and ensure that your SMB Customer Success team is delivering exceptional customer experiences
Serve as a management escalation point for customer issues and assist SMB CSMs with tags
Associate’s Degree or equivalent work experience and education preferred
Drive cross-functional initiatives that will improve the overall customer experience and lead to greater satisfaction and loyalty among customers
Track, manage and ensure that the prescribed customer journey and engagement model for SMB customers is seamlessly and consistently adhered to
Customer Success Team Manager - Promote To Play (Ucan)
By Netflix At Los Angeles, CA, United States
Management and mentorship of individuals within your groups.
5+ years of Customer Success Managerial and inclusive team leadership experience.
Specific responsibilities include, but are not limited to:
Possesses excellent presentation, communication & 1:1 relationship skills, comfortable leading in large group settings.
Superb writing skills: both technical writing/diagramming and strategic writing.
Has experience with G Suite and other progressive cloud-based platforms.
Lead Customer Success Manager
By Skye At United States
Experience supporting HR, Talent Development, or Learning and Development leaders in a management consulting or customer success capacity
Experience in a project management capacity with a personal passion of executing efficiently and ahead of schedule
For Customer Success Manager: 4+ in a CSM role or 3+ in Management Consulting
For Associate Customer Success Manager: 2+ in a CSM role and 1+ in Management Consulting
Exceptional communication and interpersonal skills, with the ability to build rapport with clients and internal stakeholders alike.
Strong storytelling, deck creation, and presentation skills to help provide an overview of the customer journey
Customer Success Lead Jobs
By Horizon3.ai At California, United States
Strong communication and relationship management skills, with the ability to effectively navigate organizations.
5 years experience as a Customer Success Manager and/or Technical Account Manager within a fast-paced SaaS vendor.
Manage and be accountable for customer onboarding, enablement, adoption, renewals, customer health, and satisfaction.
Identify technical and business requirements and use cases to assure our client's solutions drive value and exceed expectations.
Experience with account planning & customer success plans.
5 years of experience in cybersecurity at a midsize or large company.
Customer Success Team Lead - Remote | Wfh
By Get.It Recruit - Administrative At San Jose, CA, United States

Are you ready to be part of a dynamic and internationally recognized tech leader in the translation management industry? We are seeking a highly motivated and experienced individual to join our team ...

Team Lead, Client Success
By DailyPay, Inc. At New York, NY, United States
Minimum of 5+ years in Customer Success, management experience preferred
Partner with the Director to build, manage, and motivate a high performing Customer Success team
Experience managing a team of CSMs preferred
Effective communication and collaboration skills
Experience using a CRM or CS Platform is a plus
Maintain and expand strong customer relationships with key roles at our partner
Team Lead Customer Success 🇺🇸
By PlayPlay At New York City Metropolitan Area, United States
Ensure the perfect client experience through every step of the customer journey (onboarding, training, follow-up, Quarterly Business Reviews, renewals, and expansions).
Analyze and share best practices, so everyone can benefit in the long run.
Enrich our support offer (Write articles for our FAQ, craft inspiring videos, take part in our newsletter drafting).
Extensive knowledge of Customer Success in SaaS B2B environments.
Have recruited, managed, and grown a team.
Good communicator: you have strong interpersonal and excellent oral and written communication skills.

Are you a natural leader with a passion for helping customers succeed? We are looking for an experienced Customer Success Team Lead to join our team and take our customer success initiatives to the next level. As the Customer Success Team Lead, you will be responsible for developing and executing strategies to ensure our customers have a positive experience with our products and services. If you have a knack for problem solving and a drive to help customers succeed, this is the perfect job for you!

Overview The Customer Success Team Lead is responsible for leading a team of customer success professionals and ensuring that customer success initiatives are successful. The Customer Success Team Lead will be responsible for developing and executing customer success strategies, managing customer relationships, and providing customer service and support. Detailed Job Description The Customer Success Team Lead will be responsible for leading a team of customer success professionals and ensuring that customer success initiatives are successful. The Customer Success Team Lead will be responsible for developing and executing customer success strategies, managing customer relationships, and providing customer service and support. The Customer Success Team Lead will be responsible for developing and executing customer success strategies, managing customer relationships, and providing customer service and support. The Customer Success Team Lead will also be responsible for developing and implementing customer success initiatives, tracking customer success metrics, and providing customer feedback to the organization. Job Skills Required
• Excellent communication and interpersonal skills
• Ability to manage multiple projects and tasks simultaneously
• Ability to work independently and as part of a team
• Strong problem-solving and analytical skills
• Ability to work in a fast-paced environment
• Knowledge of customer success best practices
• Knowledge of customer relationship management (CRM) systems
• Knowledge of customer service and support processes
• Knowledge of customer success metrics
Job Qualifications
• Bachelor’s degree in business, marketing, or related field
• 5+ years of customer success experience
• Proven track record of successful customer success initiatives
• Experience leading and managing customer success teams
• Experience with customer relationship management (CRM) systems
• Experience with customer service and support processes
• Experience with customer success metrics
Job Knowledge
• Knowledge of customer success best practices
• Knowledge of customer relationship management (CRM) systems
• Knowledge of customer service and support processes
• Knowledge of customer success metrics
Job Experience
• 5+ years of customer success experience
• Proven track record of successful customer success initiatives
• Experience leading and managing customer success teams
• Experience with customer relationship management (CRM) systems
• Experience with customer service and support processes
• Experience with customer success metrics
Job Responsibilities
• Develop and execute customer success strategies
• Manage customer relationships
• Provide customer service and support
• Develop and implement customer success initiatives
• Track customer success metrics
• Provide customer feedback to the organization
• Lead and manage customer