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Customer Success Lead Jobs

Lead Customer Success Manager
By GlideFast Consulting At United States
* 5+ years of Customer Success or Account Management experience (or equivalent)
* Partner with Sales to identify renewals and new opportunities to expand customer capabilities
* Facilitation of resource changes based on customer demand/requirements
* 5+ years of experience managing a team of consultants
* Experience maintaining valuable and outcome-based relationships with a diverse customer account base
* Excellent verbal and written communications, presentation, and facilitation skills
Team Lead, Customer Success
By Amplify At United States
3+ years of experience in Account Management, Customer Success, Educational Leadership or related field
Possess strong organizational and time-management abilities
Work with Sales District Managers and internal Amplify team members to resolve escalations and support training efforts
Monitor the performance and product knowledge of team members, providing coaching and support as needed
Create email templates and/or offer feedback on emails as needed
Proven proficiency in communication and presentation skills, suitable for both internal and customer-facing meetings
Project Manager/Customer Success Team Lead
By Exarca Inc. At United States
Accounting and Operations Knowledge and experience a plus, including Earned Value Management
Education or Prior Work Experience
7 years in Enterprise level Project Management
Multi-tasker with ability to set and manage priorities
Manage team in alignment with Company Mission, Strategy and Values
Experience collaborating with multi-discipline teams
Lead Success Analyst Jobs
By Miro At San Francisco, CA, United States
6+ years of Analytics or Data Science experience in a fast growing hyper-growth organization
Profound experience writing SQL queries and working with large data sets
Experience in BI tools (e.g Looker) and designing and building dashboards
Experience in managing project independently, partnering with sales, success, revenue operations professionals
Excellent Medical, Dental and Vision health benefits
Fertility & Family Forming Benefits
Implementation & Customer Success Lead
By Plenful At San Francisco Bay Area, United States
Exceptional organizational skills to manage multiple customers and projects simultaneously
Bachelor's degree (or equivalent work experience)
Excellent communication and interpersonal skills to effectively engage with customer team members and build strong relationships
SaaS implementation and customer success experience
Lead successful customer implementations for established and new use cases
Participate in troubleshooting and monitoring errors
Mplementation & Customer Success Lead
By Plenful At San Francisco Bay Area, United States
Exceptional organizational skills to manage multiple customers and projects simultaneously
Bachelor's degree (or equivalent work experience)
Excellent communication and interpersonal skills to effectively engage with customer team members and build strong relationships
SaaS implementation and customer success experience
Lead successful customer implementations for established and new use cases
Participate in troubleshooting and monitoring errors
Revenue Operations Lead - Customer Success
By NexHealth At United States
Manage more than 38 million patient records
Customer experience steward - won’t rest until customer issues are resolved in a high quality manner
5+ years experience managing Marketing/Revenue operations for high growth B2B Saas
Excellent presentation and public speaking skills
Strong verbal and written communication skills
Excel/G-Sheets power user, and skilled in data visualization
Customer Success Lead Jobs
By Booz Allen Hamilton At , Washington $73,100 - $166,000 a year
Experience with creating change management plans, including communication and training activities and executing plans
2+ years of experience with process design, organizational models, service delivery models, and workflow automation
2+ years of experience with driving digital transformation and large-scale enterprise improvement initiatives
Knowledge of developing business intake criteria and managing the pipeline of incoming business opportunities through active prioritization
Ability to obtain and maintain a Public Trust or Suitability/Fitness determination based on client requirements
If this position is listed as remote or hybrid, you’ll periodically work from a Booz Allen or client site facility.
Customer Success Qa Automation Lead
By Tapcheck At Texas, United States
Collaborate closely with the customer success team to understand their setup requirements and pain points related to software performance and functionality.
Document test plans, test cases, and test results for all projects for clear communication and knowledge sharing within the team.
Experience working with Salesforce, as well as customer success tools and custom-built platforms.
Experience working with a customer success team
Field requests by the customer success organization to build auditing tools that help make operations and workflows more efficient and streamlined.
4+ years in building automated solutions for QA processes, preferably in customer success or related domain
Customer Success Lead - Remote
By Pequity At , Remote $120,000 - $140,000 a year
5+ years of customer success experience in B2B SaaS
Experience managing mid-market and enterprise accounts
Experience managing accounts with 5 and 6 figure annual contract values
Fast-paced and collaborative remote environment where you will regularly engage with our senior leadership
Medical, dental & vision benefits
Develop and lead the playbook(s) for product adoption, engagement, retention, and expansion.
Customer Experience & Success Strategy Lead (H)
By Avispa At United States
Customer Experience & Success Strategy Lead Pay And Benefits
Customer Experience & Success Strategy Lead Responsibilities
Customer Experience & Success Strategy Lead Qualifications
Worksite: Leading technology and data solutions company (Remote)
Customer Experience & Success Strategy Lead 133723 (H)
W2 Employment, Group Medical, Dental, Vision, Life, Retirement Savings Program
Customer Experience & Success Strategy Lead
By Avispa At United States
Customer Experience & Success Strategy Lead Pay And Benefits
Customer Experience & Success Strategy Lead Responsibilities
Customer Experience & Success Strategy Lead Qualifications
Worksite: Leading technology and data solutions company (Remote)
Customer Experience & Success Strategy Lead 133723
W2 Employment, Group Medical, Dental, Vision, Life, Retirement Savings Program
Customer Success Lead Jobs
By Lumen Resources At Florida, United States
Experience working with Clients post implementation
Deep expertise and knowledge in implementation standards, processes, policies and procedures
Spearheads internal cross-functional improvement projects based on patterns witnessed across accounts managed
Seeking a highly skilled and driven Customer Success Lead to join a growing SaaS company.
Takes ownership of accounts and proactively drives their onboarding, adoption, and value recognition of engagement
Builds strong relationships with our clients to understand their needs and ensure executive visibility and alignment of engagement
Customer Success Lead Jobs
By YipitData At New York, NY, United States

About Us: YipitData is the leading market research and analytics firm for the disruptive economy. We analyze billions of alternative data points every day to provide accurate, detailed insights on ...

Lead Customer Success Manager
By Skye At United States
Experience supporting HR, Talent Development, or Learning and Development leaders in a management consulting or customer success capacity
Experience in a project management capacity with a personal passion of executing efficiently and ahead of schedule
For Customer Success Manager: 4+ in a CSM role or 3+ in Management Consulting
For Associate Customer Success Manager: 2+ in a CSM role and 1+ in Management Consulting
Exceptional communication and interpersonal skills, with the ability to build rapport with clients and internal stakeholders alike.
Strong storytelling, deck creation, and presentation skills to help provide an overview of the customer journey
Customer Success Lead Jobs
By Horizon3.ai At California, United States
Strong communication and relationship management skills, with the ability to effectively navigate organizations.
5 years experience as a Customer Success Manager and/or Technical Account Manager within a fast-paced SaaS vendor.
Manage and be accountable for customer onboarding, enablement, adoption, renewals, customer health, and satisfaction.
Identify technical and business requirements and use cases to assure our client's solutions drive value and exceed expectations.
Experience with account planning & customer success plans.
5 years of experience in cybersecurity at a midsize or large company.
Customer Success Team Lead - Remote | Wfh
By Get.It Recruit - Administrative At San Jose, CA, United States

Are you ready to be part of a dynamic and internationally recognized tech leader in the translation management industry? We are seeking a highly motivated and experienced individual to join our team ...

Team Lead Customer Success 🇺🇸
By PlayPlay At New York City Metropolitan Area, United States
Ensure the perfect client experience through every step of the customer journey (onboarding, training, follow-up, Quarterly Business Reviews, renewals, and expansions).
Analyze and share best practices, so everyone can benefit in the long run.
Enrich our support offer (Write articles for our FAQ, craft inspiring videos, take part in our newsletter drafting).
Extensive knowledge of Customer Success in SaaS B2B environments.
Have recruited, managed, and grown a team.
Good communicator: you have strong interpersonal and excellent oral and written communication skills.
Digital Success Lead Jobs
By Asana At San Francisco, CA, United States
5+ years of experience in Digital Customer Success
Experience working in high-growth, effectiveness and efficiency focused environments
Mental health, wellness & fitness benefits
You’ll lead the digital success strategy and coordinate cross-functional commitment and execution to create an entirely new customer engagement tactic.
Partnering with Product, Enterprise Technology, and Support on the vision and nuances of launching a customer portal
Co-creating a more robust customer health score with data teams to leverage across entire go to market organization
Customer Success Team Lead (Remote In California)
By Kooth Digital Health (North America) At California, United States
5+ years of Customer Success experience in education/higher education or community-based organizations
2+ years of experience managing and developing a team of Customer Success Managers
Account Management & Customer Success Strategy
Monitor regional customer sentiment, proactively working with teams to manage risk.
Ability to manage and solve complex problems, deal with critical situations in an effective manner.
Bachelor's degree in Business Administration, Marketing, Education, Social Work or a related field

Are you passionate about helping customers succeed? We are looking for a Customer Success Lead to join our team and help our customers reach their goals. As a Customer Success Lead, you will be responsible for developing and managing relationships with our customers, providing guidance and support, and ensuring their success. If you are an experienced customer success professional looking for an exciting new challenge, this is the job for you!

Overview A Customer Success Lead is responsible for ensuring customer satisfaction and loyalty by providing exceptional customer service and support. They are the primary point of contact for customers and are responsible for managing customer relationships, resolving customer issues, and providing product and service information. Detailed Job Description The Customer Success Lead is responsible for providing exceptional customer service and support to customers. This includes managing customer relationships, resolving customer issues, and providing product and service information. The Customer Success Lead will also be responsible for developing and maintaining customer loyalty and satisfaction. They will be expected to identify customer needs and develop strategies to meet those needs. Additionally, the Customer Success Lead will be responsible for monitoring customer feedback and providing feedback to the appropriate departments. Job Skills Required
• Excellent customer service and communication skills
• Ability to build relationships with customers
• Ability to identify customer needs and develop strategies to meet those needs
• Ability to troubleshoot customer issues
• Knowledge of customer service best practices
• Knowledge of product and service information
• Ability to work independently and as part of a team
Job Qualifications
• Bachelor’s degree in business, marketing, or related field
• 3+ years of customer service experience
• Experience in customer relationship management
• Knowledge of customer service best practices
• Knowledge of product and service information
• Ability to work independently and as part of a team
Job Knowledge
• Knowledge of customer service best practices
• Knowledge of product and service information
• Knowledge of customer relationship management
Job Experience
• 3+ years of customer service experience
• Experience in customer relationship management
Job Responsibilities
• Manage customer relationships
• Resolve customer issues
• Provide product and service information
• Develop and maintain customer loyalty and satisfaction
• Identify customer needs and develop strategies to meet those needs
• Monitor customer feedback and provide feedback to the appropriate departments
• Provide exceptional customer service and support