Customer Success Manager / Onboarding Specialist

opus1.io is growing fast and hiring! We help music schools operate and grow their music schools more efficiently and we need help making getting more schools on-board!

Looking for a full time Support / Customer Success / Product Specialist / Zapier Integration expert.

• Assist and support new customers in evaluating opus1.io, setting up their account, all their settings, make sure all their technical questions are answered over email, chat and video conference calls
• Demo new features, record and publish short demos and tutorial videos, maintain knowledge base and FAQs
• Manage end to end customer onboarding projects (requirements gathering, detailed account setting up, data migration, training and hands on assistance)
• Reproduce issues from existing customers and log bugs and issues for our development team to address

• Work is fully remote, as long as you are available on US business hours (most our customers are in US and Canada for now but we are expanding to Asia / Pacific and Europe). 5 days including Saturday availabilities are required.
• A passion for listening to customers and assist them in their journey evaluating, onboarding and using opus1.io
• Great communication (English), hands-on, enthusiasm and eagerness to learn and quickly become an expert on opus1.io platform, and most importantly understanding our customers pain points and business processes
• Technical background (Internet / Web technologies) and understanding of basic business operations (Billing / Payments / Scheduling)
• Proven hands-on expertise with Zapier or equivalent, SaaS 2 SaaS integration / webhooks
• Experience hosting product demo & webinars
• Proven hands-on experience with setting up CRMs / ERPs & Saas / Internet applications

Bonus:

• Startup experience