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Customer Success Onboarding Advocate Jobs

Customer Success Manager, Onboarding
By Semrush At Dallas, TX, United States
Highly organized with excellent time management skills
2 years of experience in a customer account, support, or sales role
Excellent written and verbal communication skills
Desire to continuously grow and develop skills
Facilitate introduction calls and demonstrations to new clients to provide training and build rapport throughout the onboarding process.
Drive efficiencies in processes by creating customized workflows and toolkits and providing coaching to clients.
Customer Success Advocate I
By Lumen At , Remote
Experience: 2+ years customer success or account management experience
Prioritize high volume of tasks with strong time management skills
Education Level: Bachelor's Degree or equivalent work experience
Experience working with and supporting enterprise customers and responding to needs with empathy and integrity
Strong communication and interpersonal skills with ability to build relationships within customer accounts
A high level of accuracy and attention to detail with good organizational capabilities
Sfs Customer Success Advocate, Bilingual: Spanish
By Talent Table At , Remote $26.70 an hour
Top 3-5 skills/attributes: customer support experience, fintech or banking experience, tech industry experience
Participate in ongoing training to maintain current knowledge of BSA/AML and perform BSA/AML duties as required by job function.
Effectively work in a remote or distributed work environment and collaborate with team members over Slack and video conferencing.
Written and verbal communication skills in English (as well as Spanish preferred).
1+ years of professional experience with either a financial institution or payment provider preferred.
Experience in direct customer facing roles.
Customer Success Advocate Ii - Works From Home
By Lumen At , Remote $44,550 - $99,000 a year
successful deployment of solutions and services
What We Look For in a Candidate
Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions.
Customer Success Advocate, Cash App - Messaging
By Cash App At St Louis, MO, United States
Excellent time-management and multitasking skills
Take on responsibilities as requested
2+ years of relevant work experience in a high volume contact center environment (previous experience in chat a plus!)
Experience in direct customer or client-facing roles
Interest in implementing feedback and dedicated to the improvement of your skills and work
Strong organizational, analytical, written and verbal communication skills
Associate Onboarding Success Manager
By Rapid7 At Boston, MA, United States
Manage a portfolio of customer onboarding engagements, ensuring a successful and timely completion of each onboarding milestones
Adopt and follow onboarding best practices and processes to ensure customers receive an outstanding onboarding experience.
0-2 years of experience in a customer-facing role
The Skills You’ll Bring Include
Utilize product adoption data and customer insights to trigger defined collateral
Become grounded and have a basic understanding of the full suite of Rapid7 products & services
Customer Success Manager / Onboarding Specialist
By Opus1.io At United States
Manage end to end customer onboarding projects (requirements gathering, detailed account setting up, data migration, training and hands on assistance)
Demo new features, record and publish short demos and tutorial videos, maintain knowledge base and FAQs
Proven hands-on experience with setting up CRMs / ERPs & Saas / Internet applications
Experience hosting product demo & webinars
Reproduce issues from existing customers and log bugs and issues for our development team to address
A passion for listening to customers and assist them in their journey evaluating, onboarding and using opus1.io
Onboarding Advocate Jobs
By Gusto At Denver, CO, United States
Provide guidance, support, and manage escalations with customers at key moments in their relationship with Gusto during their benefits journey
Healthcare, health insurance, or employee benefits experience
Oversee the entire benefits onboarding process from start to finish, collaborating with cross-functional teams to ensure timely delivery of benefits
Provide expertise in healthcare and benefits enrollment via written and verbal communication with Gusto Customers
Work directly with customers to implement employee benefit packages specific to our customers’ needs.
Manage multiple priorities using Salesforce and other technology platforms in your digital workspace
Customer Success Advocate Jobs
By RKA Consulting At United States
Identifying common questions and issues from clients to create training materials and knowledge articles
Proven interpersonal skills including excellent written and verbal communication skills
Proven collaboration and team building skills, with ability to work with all levels and roles of an organization effectively
Ability to effectively manage relationships with customers, resolving issues and concerns
Strong analytical skills and the ability to prioritize and triage a high volume of customer requests
1+ years experience in the Food Service industry
Customer Success Advocate, Cash App Lending
By Cash App At Salt Lake City, UT, United States
Excellent organizational and time-management skills
It's important to note that this role sits within Salt Lake City / Holladay, UT. This is not a remote position
1+ years of professional experience with either a financial institution or payment provider preferred
Experience in direct customer or client-facing roles
A desire to help people and improve the customer experience
Paid Life insurance, AD&D. and disability benefits
Customer Success Advocate Jobs
By n2y LLC At Huron, OH, United States
2-4 years of education experience and/or advanced customer service experience.
Impeccable written and verbal communication skills with exceptional critical thinking skills.
Strong presentation skills and familiarity presenting to individuals and clients of all sizes.
Great problem-solving skills and taking a consultative approach to finding the best solution.
Own service relationship with assigned clients, which includes increasing adoption, ensuring retention and satisfaction.
Partner with assigned sales rep to create a seamless handoff and drive customer lifecycle and renewal.
Customer Success Advocate, Cash App Lending
By Cash App At United States
Excellent organizational and time-management skills
1+ years of professional experience with either a financial institution or payment provider preferred
Experience in direct customer or client-facing roles
A desire to help people and improve the customer experience
Paid Life insurance, AD&D. and disability benefits
Check out our locations, benefits, and more at cash.app/careers!
Customer Success, Onboarding Lead
By TytoCare At New York City Metropolitan Area, United States
Proactively identify and manage project risks as necessary
Experience working with healthcare providers and/or payers is a must
Diagnose software and hardware malfunctions and interact with customer IT teams to identify and resolve problems
Monitor, gather, and analyze data from various products and 3rd party systems to accelerate adoption and achieve customer and TytoCare goals
Drive efficient onboarding and subsequent initiatives to completion by reaching identified success metrics
Consistently approaches complex initiatives and projects with a “can-do” attitude
Customer Success Onboarding & Ops Specialist
By Preply At New York, United States
Project management experience is desired, but not required – PMI certification is a plus
Ensure effective handoffs in the customer journey from sales to Ops and from Ops to customer success management
Your role will also include back office support to the CSMs. Some of the responsibilities are as follows:
Recent and relevant experience in customer onboarding or other services projects in a B2B SaaS organization
Demonstrated experience consistently meeting or exceeding targets for customer satisfaction and time to value
Strong interpersonal and communication skills including the ability to lead meetings and communicate effectively with clients via email, phone, video conferencing
Customer Success Advocate Ii - Works From Home
By Lumen Technologies At United States

About Lumen Lumen is guided by our belief that humanity is at its best when technology advances the way we live and work. With 450,000 route fiber miles serving customers in more than 60 ...

Platform Success, Onboarding Representative
By Ingram Micro At Miami, FL, United States
Serve as Voice of the Customer by continuously soliciting and presenting technology feedback to product management and engineering teams.
Serve as the technology expert for our own platform offerings, such as Ingram Micro Cloud Marketplace, Xvantage, and more.
Engage directly with new customer accounts to train, educate and enable users to fully leverage our platform’s capabilities.
Collaborate with sales in providing a seamless onboarding experience for newly acquired partners.
Develop and share best practices amongst team members to continuously improve customer experience and increase technology adoption.
Strong experience managing multi-tiered customer and service provider relationships.
Customer Success Advocate, Cpl Product
By CVS Health At , , Nj $90,000 - $180,000 a year
Experience with building queries in Relational Database Management System using JSON/R/Python languages and/or Campaign Relationship Management (CRM) tools are a plus.
Advanced experience understanding and training GUI and non-GUI interfaces for data and capabilities.
Manage the customer success training curriculum plan (documentation, videos, classroom). Create, teach, and record live classes to user communities
Collaborate with team members to support the platform user community’s knowledge and usage of the tools
Manage ticket and email prioritization and queue, based on efforts and resource capacity
3 years in developing user guides or equivalent experience
Manager Of Customer Success - Onboarding
By NexHealth At Salt Lake City Metropolitan Area, United States
Possesses a strong management presence and leadership ability, with communication and interpersonal skills that inspire and motivate leaders and teams.
Expert at support management with proven experience managing a team in charge of supporting a technically challenging product.
5-7 years experience in an Customer Success and Account Management role
Manage more than 38 million patient records
You’ve been in SaaS Customer Success (3+ years) and have grown and managed for at least 2 years.
Proven experience building and leading teams, in a fast pace environment.
Customer Success Advocate - Usa
By ev.energy At New York, NY, United States
Prior experience in a customer-facing role
The ability to manage your workload proactively and consistently hit deadlines
Excellent communication skills, communicating well to all audiences and fine-tuning their tone of voice, vocabulary and medium to suit the occasion;
Fully-loaded benefits, including medical, dental, vision and life insurance and a 401(k)
Everything you need to work remotely, investing in your home working setup or paying for access to a co-working space
Keeping our database of energy rates and prices up to date to make sign-up as simple as possible for our drivers;
Customer Success Leader - Onboarding
By NexHealth At Salt Lake City Metropolitan Area, United States
Possesses a strong management presence and leadership ability, with communication and interpersonal skills that inspire and motivate leaders and teams.
Expert at support management with proven experience managing a team in charge of supporting a technically challenging product.
5-7 years experience in an Customer Success and Account Management role
Manage more than 38 million patient records
You’ve been in SaaS Customer Success (3+ years) and have grown and managed for at least 2 years.
Proven experience building and leading teams, in a fast pace environment.