Customer Success & Implementation Consultant - Vendo

If opportunity doesn’t knock, build a door. - Milton Berle

Come build your door with us. It’s what we do here.

We are looking for a Customer Success & Implementation Consultant - Vendo to join the Paradigm team. In this role you will have the opportunity to interface with everyone in the customer environment and represent Paradigm culture & values every day.

This will be a challenge role, and we are trying to be the best in class. Your previous playbook & experience will be a good place to start-but you will need to be agile and innovative.

What You Will Do:

• You will facilitate contract renewals (making sure customers are in the right packages), notify customers of any change of services and help upsell existing contracts.
• You will send out Paradigm “swag” and connect with clients in a variety of methods.
• You will be a Paradigm product evangelist, identifying and showcasing exponential value to client contacts at all levels (from end users to executive level).
• You may travel to customers & trade shows as needed.
• You will be the POC for Vendo Implementations and be responsible for successful outcomes.
• You will be the point of contact for questions & escalations of Paradigm Vendo customers. You will manage client feedback without supervision, for a win-win solution.
• You will work in Salesforce to track your activities.
• You will stay current on industry trends and challenges; you will be recognized as a Subject Matter Expert and provide this value add to Paradigm’s clients.
• You will facilitate relationships between business and technical teams. You will assist with any billing/payment issues.
• You will provide “in the field” insight into potential product evolutions and offerings and real time feedback on user experience.

What You Need to Succeed:

• 2+ years of client relations experience; performing activities such as marketing, project management, information technology, analysis and /or business/public relations.
• You are known for your excellent collaboration & relationship building skills with an ability to prioritize, negotiate & coordinate work with a variety of internal & external stakeholders. This may include team members in product, service, marketing and operations (in multiple offices & internationally).
• You may be able to travel (potentially international, you must be able to obtain a passport).
• You are flexible, able to adjust and change direction as the business & tech environments evolve & change. You are entrepreneurial in spirit; unchartered territories & problems energize you.
• Bachelor’s Degree in related field or an equal amount of related professional experience

Ready to Join? Apply online at www.myparadigm.com/careers