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Customer Success Jobs

Customer Success Specialist Jobs
By Dave Creek Media At Conway, AR, United States
Customer Service, Communication, Sales, and Customer Support skills
Analytical Skills to interpret data and develop insights
Demonstrated ability in developing meaningful relationships with clients
Proficient in using software tools
Bachelor’s degree in business administration, communications, or related field is preferred
Dave Creek Media is a Digital Marketing Agency
Customer Success Specialist Jobs
By Museum of Science At Massachusetts, United States
1 year or more of customer service or business administration experience.
Experience working with Excel, Word, Outlook, CRM tools and the ability to reconcile data on spreadsheets
Experience troubleshooting customer issues in a calm, timely manner
Bachelor's of Science or Arts degree
Demonstrated ability to balance competing priorities so as to deliver results according to deadline in a high throughput environment
Demonstrated track record in excellent customer service
Customer Success Manager, Multifamily
By Brivo At Bethesda, MD, United States
Project management for new account roll-outs
Using Salesforce to track key performance indicators as measured by management
Analyze customer data to improve experience
Learn and maintain a working knowledge of internal Brivo’s administrative processes that help solve customer issues quickly
Experience working with multifamily customers or in a multifamily environment
Excellent verbal and communication skills
Manager, Customer Success Jobs
By Flock Freight At San Diego, CA, United States
Ensure our Account Managers are executing on our department SLA’s and fulfilling the requirements of the specific customer SOPs
Implement and communicate business growth strategies through goal setting, accountability management, and motivation techniques such as team rewards and contests
3-5 Years of relevant freight industry experience, preferably in the brokerage environment
Minimum 2 years of freight brokerage leadership experience
Drive daily, weekly, monthly, and quarterly shipment growth from our existing customer base YoY
Assist your team by jumping in during high-level issue resolution
Customer Success Manager, Shared Success (Remote)
By Drata At United States
4+ years a in Customer Success Management role required, working in Shared Success and/or technical teams is a plus
Work Remotely: Flexible hours and work from home + $1,000 annually to cover necessary business related items for your home office
Experience with Jira/ticketing, Gong, Sigma/data dashboards, Chili Piper/calendaring software, Notion preferred
Experience in B2B SaaS required
100% paid short and long term disability plus life + AD&D benefits
Provide reactive support via a queue of inquiries in accordance with internal SLAs
Customer Success, Customer Relationship Manager
By Pop-Up Talent At Audubon, PA, United States
Strong relationship development and management skills, good interpersonal skill set.
Strong time management skills, attention to detail and outstanding follow-up skills.
Solid experience with CRM software (e.g., HubSpot/Salesforce) and MS Office (particularly MS Excel) including project management software.
Strong listening skills and ability to correlate customer thoughts into company action.
Experience delivering client-focused solutions to customer needs.
Proven ability to manage multiple complex activities at a time.
Customer Success Manager - California
By Lion Electric At California, United States
· 5+ years in Sales, Customer Success, Project Management, or related field
We are open to having employees working remotely – we know it works!
We offer (rock-solid) insurance coverage, and a great employee assistance program!
· Provide trainings and manage other customer success team members.
· Excellent communication and interpersonal skills with an aptitude for building strong client relationships
· Demonstrated commercial experience meeting/exceeding goals and an ability to deliver excellent customer experience
Product Customer Success Manager
By NICE At United States
Detailed knowledge of large corporations operating practices and mechanisms that will enable you to tailor stakeholder management and influence outcomes.
Strong partnerships through excellent client relationship management.
Provide technical, customer experience, security and delivery expertise and guidance.
Experienced in Agile or another methodology to illustrate end to end process.
Proven service or project delivery experience in an IT or SaaS environment.
Experience managing large and complex projects end to end.
Manager, Customer Success Management
By MongoDB At New York, United States
A Bachelor's degree combined with 3-4 years of management experience, preferably in a customer success or account management capacity
High organization in your workflows. To lead and execute efficiently, you’ll need to be a specialist in prioritization and time management
A proven track record and experience with fast-growing teams, using data to drive initiatives and guide your decision making processes
Experience or aptitude for learning enterprise infrastructure technologies; exposure to MongoDB or NoSQL databases is a plus, but not required
You have experience in working and collaborating with internal and external partners with diverse cultural and professional backgrounds
Outstanding verbal and written communication skills with the ability to present to a diverse audience both internally and externally
Customer Success Specialist Jobs
By Torus At Salt Lake City, UT, United States
Ensure customer experience is authentic, engaging, educational, and aligned with Torus’ core values and culture.
4+ years experience in customer service required; field marketing, sales, education, or hospitality environment preferred
Deliver a transformative and purposeful experience when onboarding customers to their Torus Station.
Possess a high level of brand and product expertise, staying up to date on all Torus product offerings.
Diagnose and/or troubleshoot issues with a Torus Station remotely and on-site.
Ability to efficiently self-manage time, calendar, and multiple customers
Customer Success Manager Jobs
By Contract Logix, LLC At Lowell, MA, United States
Experience as a Customer Success Manager, working in the Pharmaceutical, Life Sciences, Clinical Development or Healthcare space would be desirable.
Educating customers on the use and benefits of Contract Logix solutions.
3+ years in a Customer Success Manager role in a SaaS B2B company.
Technical skills required, as they relate for the use of the product and services provided.
Accountability and strong organization skills are essential.
Experience analyzing and improving existing processes in the Customer Success department.
Customer Success Manager Jobs
By VividCharts At Lexington, KY, United States
VividCharts benefits you by offering…
● A minimum of 1-2 years of relevant experience in a customer facing role
● Strong listening skills and ability to understand others’ viewpoints
● Medical, Dental and Vision benefits options.
● Short-Term and Long-Term Disability benefits options.
● Life and Accident Insurance benefits options.
Customer Success Manager Jobs
By Bynder At San Carlos, CA, United States
Demonstrates strong time-management skills and can juggle and prioritize multiple projects and initiatives simultaneously
Excellent organizational, prioritization, and time management skills
5+ years in a customer-facing role, ideally Support, Customer Success, Business Development or Account Management
Possesses excellent communication skills and has a strong propensity for organization and relationship building
Ability to develop strong client relationships, manage expectations, and critically problem-solve
Outstanding probing and listening skills
Customer Success Team Manager
By LuxCreo At Chicago, IL, United States
In-depth knowledge of both hardware and software diagnostic techniques.
Excellent communication and leadership skills.
Experience with 3D printing preferred.
Excellent problem-solving and communication skills.
Competitive salary and benefits package.
Designing processes for customer feedback.
Manager Of Customer Success
By LuxCreo At Chicago, IL, United States
In-depth knowledge of both hardware and software diagnostic techniques.
Excellent communication and leadership skills.
Experience with 3D printing preferred.
Excellent problem-solving and communication skills.
Competitive salary and benefits package.
Designing processes for customer feedback.
Customer Success Manager Jobs
By ZERO Systems At Campbell, CA, United States
Job Qualifications and Skill Set:
Maintain a deep understanding of our product and speak with customers about the most relevant features/functionality for their specific requirements
Be highly skilled in Excel, or very interested in learning advanced Excel.
Have excellent presentation skills to put metrics together in visually insightful ways
What you'll be doing as a Customer Success Manager:
Build on and improve existing systems and processes to measure and improve user adoption and client satisfaction
Customer Success Representative Jobs
By Quartz Health Solutions At Madison, WI, United States
Computer experience and moderate knowledge of personal computer software applications such as Microsoft programs
Full-time, remote work environment available
Excellent written and verbal communication skills
Starting pay $20/hr. and robust total rewards package
Opportunity for overtime and shift differential pay
People-oriented, with the ability to show empathy and compassion, along with the willingness to be helpful
Supervisor, Customer Success Jobs
By Quartz Health Solutions At Madison, WI, United States
Ideal starting salary based on skills and experience: $60,100 - 75,200 + robust total rewards package.
Prepare, analyze, and interpret quality and quantitative reports for management to document and improve the company’s performance.
Interact with internal and external management to ensure consistent handling of personnel and operational issues.
2 to 3 years of experience in customer service, enrollment, provider records, benefit plans or claims processing.
Full-time virtual, telecommuting, work from home option available.
Manage/complete all assigned projects and tasks by appropriate due dates.
Customer Success & Support Representative
By Sock Club At Austin, TX, United States
Strong attention to detail coupled with exceptional time management skills
Knowledge Base Cultivation: Cultivate a comprehensive knowledge base for both internal and external stakeholders, offering self-help opportunities that enhance efficiency.
Experience with CRM software (HubSpot knowledge a plus) and Zoom/video conferencing tools
Excellent written and verbal, communication and interpersonal skills
Health, dental, and vision benefits package
Strategic Portfolio Development: Formulate and oversee the cultivation of client portfolios, fostering relationships built on trust and collaboration.
Customer Success Manager Jobs
By Cleo At Rockford, IL, United States
5+ years working at an Enterprise Software and/or SaaS Company in Customer Success, Sales/Account Management, Professional Services or related field
Excellent communication and presentation skills directed at both business oriented and technical audiences
Flexible PTO offerings with focus on life-work balance
A few things we have to offer:
Uphold Cleo’s Customer Success strategy and processes ensuring that 100% of interactions are accurately recorded and follow ups scheduled
Oversee the customer lifecycle, from launch to renewal, to ensure an optimal customer journey

Are you passionate about helping customers succeed? We are looking for a Customer Success professional to join our team and help our customers reach their goals. You will be responsible for providing exceptional customer service, developing relationships with customers, and ensuring customer satisfaction. If you are an organized, detail-oriented individual with excellent communication skills, we want to hear from you!

Overview of Customer Success Customer Success is a role within an organization that focuses on ensuring customer satisfaction and loyalty. The customer success team works to ensure that customers are getting the most out of their product or service, and that they are satisfied with the experience. This team is responsible for developing relationships with customers, understanding their needs, and providing solutions to any issues they may have. They are also responsible for providing customer support, training, and onboarding. Detailed Job Description of Customer Success The customer success team is responsible for developing relationships with customers, understanding their needs, and providing solutions to any issues they may have. They are also responsible for providing customer support, training, and onboarding. They will work to ensure that customers are getting the most out of their product or service, and that they are satisfied with the experience. They will also be responsible for tracking customer usage and engagement, and providing feedback to the product team. Customer Success Job Skills Required
• Excellent communication and interpersonal skills
• Ability to build relationships with customers
• Knowledge of customer service principles and practices
• Ability to analyze customer data and identify trends
• Ability to troubleshoot customer issues
• Ability to provide training and onboarding
• Knowledge of customer success best practices
Customer Success Job Qualifications
• Bachelor’s degree in business, marketing, or related field
• Previous experience in customer service or customer success
• Knowledge of customer success best practices
• Knowledge of customer service principles and practices
• Knowledge of customer data analysis
• Ability to build relationships with customers
Customer Success Job Knowledge
• Knowledge of customer service principles and practices
• Knowledge of customer success best practices
• Knowledge of customer data analysis
• Knowledge of customer engagement strategies
• Knowledge of customer onboarding and training
Customer Success Job Experience
• Previous experience in customer service or customer success
• Experience in customer data analysis
• Experience in customer engagement strategies
• Experience in customer onboarding and training
Customer Success Job Responsibilities
• Develop relationships with customers and understand their needs
• Provide customer support and troubleshoot customer issues
• Track customer usage and engagement
• Provide feedback to the product team
• Provide training and onboarding
• Analyze customer data and identify trends
• Implement customer success best practices