Director, Customer Success, Strategic

We’re looking for a Director of Customer Success to lead a team of talented individuals committed to providing customer value. Customer Success is a vital team at Procore, instrumental to long-term growth and profitability, and encompasses customer onboarding, adoption, advocacy, retention, renewals, and up-sell. In this role, you’ll focus on evolving our current processes to scale at hyper-growth speeds while leading a team by Procore’s values of Openness, Optimism, and Ownership.

This position reports to the VP of Customer Success, and can be based in our Carpinteria, CA, Austin, TX, New York, NY offices or work remotely from a US location. We’re looking for someone to join us immediately.

What you’ll do:

• Drive customer satisfaction across the entire customer journey by helping them to maximize the value of their Procore platform, so they renew and expand their use of our products
• Guide a diverse team of high-performing customer success professionals, providing them with the best experience and career development opportunities
• Identify, share, and borrow best practices and improvements regarding how Procore drives customer value Collaborate closely with cross-functional teams and leaders, including sales, pre-sales, product, PS, and support, to ensure a seamless experience for customers and our team
• Build and nurture C-level relationships across our top accounts
• Travel is required up to 30%
• Lead by example in ensuring that Procore remains one of the best places to work in the tech industry

What we’re looking for:

• Excellent communication and presentation skills
• Experience successfully building, supporting, and leading diverse teams
• Pre and post-sales experience is essential
• Ability to manage influence through persuasion, negotiation, and consensus building; experience building rapport with cross-functional executive stakeholders
• Enthusiastic and creative team leader with the ability to inspire others, and a track record of high employee engagement
• Experience forecasting and executing renewals and expansions targets
• 8+ years of experience scaling and developing customer-facing organizations, including managing large teams and “manager of managers” responsibilities

Additional Information

Base Pay Range $169,920-$233,640 plus commission for an estimated on-target earnings of $212,400-$292,050. This role is also eligible for Equity Compensation. Procore is committed to offering competitive, fair, and commensurate compensation, and has provided an estimated pay range for this role. Actual compensation will be based on a candidate’s job-related skills, experience, education or training, and location.

Perks & Benefits

At Procore, we invest in our employees and provide a full range of benefits and perks to help you grow and thrive. From generous paid time off and healthcare coverage to career enrichment and development programs, learn more details about what we offer and how we empower you to be your best.

About Us

Procore Technologies is building the software that builds the world. We provide cloud-based construction management software that helps clients more efficiently build skyscrapers, hospitals, retail centers, airports, housing complexes, and more. At Procore, we have worked hard to create and maintain a culture where you can own your work and are encouraged and given resources to try new ideas. Check us out on Glassdoor to see what others are saying about working at Procore.

We are an equal-opportunity employer and welcome builders of all backgrounds. We thrive in a diverse, dynamic, and inclusive environment. We do not tolerate discrimination against employees on the basis of age, color, disability, gender, gender identity or expression, marital status, national origin, political affiliation, race, religion, sexual orientation, veteran status, or any other classification protected by law.

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