Associate Payroll Customer Success Consultant Jobs

4. Excellent written and verbal communication skills.

6. Strong attention to detail and problem-solving skills.

1. Experience in SaaS or e-commerce.

3. Certification in data analytics or a related field.

2. Comprehensive benefits package including medical, dental, and vision insurance.

7. **Training:** Aid in training initiatives, ensuring the broader team's approach to customer success is data-driven.

1-2 years experience in customer success or similar role related to software implementation (higher education experience preferred but not required).

Exceptional communication and presentation skills to effectively train and support customers with varying levels of technical acumen and confidence.

Instructional design, teaching and/or coaching experience also a plus.

Experience using Salesforce and Gainsight is preferred.

Conduct one-on-one and group meetings via Zoom to provide consultative guidance, training, and support tailored to customer’s unique needs and goals.

Provide timely follow-up to meetings and responses to incoming customer inquiries related to implementation of our digital products.

Experience: 5+ years customer success or account management experience

Education Level: Bachelor's Degree or equivalent work experience

Manage customer metrics, including usage data, health indicators, and renewal dates in alignment with objectives

Manage risks to customers’ success, identify root causes, define and activate solutions, and deploy cross-functional support to resolve

Experience working with large and medium enterprise customers

Excellent communication and interpersonal skills with ability to build strategic relationships within customer accounts

2+ years of client relations experience; performing activities such as marketing, project management, information technology, analysis and /or business/public relations.

You will provide “in the field” insight into potential product evolutions and offerings and real time feedback on user experience.

Bachelor’s Degree in related field or an equal amount of related professional experience

You will be the POC for Vendo Implementations and be responsible for successful outcomes.

You will facilitate relationships between business and technical teams. You will assist with any billing/payment issues.

You will work in Salesforce to track your activities.

Proven experience in a customer service or customer-facing role, preferably in a SaaS or technology-related industry.

Exceptional communication skills, both written and verbal, with an ability to explain technical concepts in a clear and understandable manner.

Strong problem-solving and troubleshooting abilities, with a focus on finding efficient and effective solutions for customers.

Empathetic, patient, and customer-oriented attitude, with a passion for delivering outstanding customer experiences.

Strong team player with excellent interpersonal skills, contributing positively to a collaborative and supportive work environment.

Standardizing the Customer Success process:

Manage equity payrolls and ensure estimated tax payments are remitted timely. Validate equity tax rates per state.

Collaborate with HR and finance teams to validate and reconcile payroll data, ensuring accuracy and consistency between systems.

5 years’ experience in US payroll and deep expertise in equity compensation programs.

Experience in executing internal controls over financial reporting under SOX.

Experience in reporting earnings related to the equity compensation is a must.

Previous payroll experience in large scale payroll system/software required – Workday experience an asset

- Strong analytical skills and experience with complex data analysis

- Strong interpersonal communication and teamwork skills

- Experience using Microsoft Office applications, specifically Excel, Outlook, and Word

- Knowledge of payroll and payroll tax

- Experience maintaining confidential information

Associate or bachelor’s degree in a business or accounting discipline or equivalent experience

Experience in flexible working/work from home.

Build and maintain region and/or service line specific knowledge base.

Manage and give input on team processes and other business improvement initiatives.

Excellent communication skills, both written and verbal.

Experience with a CRM system (Microsoft 365, Salesforce) a plus.

3-5 years minimum experience in Payroll and client facing service delivery or in similar roles/exposure.

2-4 years of relevant experience

Experience working in research focused roles

Base-level Qualtrics dashboard technical expertise, with BX-specific knowledge a plus

Client-facing skills to work directly with customers

Support 65-85 BX customers in gleaning insights from the BX technology org with all BX customers.

Advise customers on how to better leverage technology via proactive outreach

Assist department managers and staff by answering payroll questions, and research and resolve payroll problems and discrepancies.

Develop relationships with internal clients and partners, most notably with HR and Finance.

Minimum one (1) year experience in a Payroll department or business office.

Strong technical aptitude and comfortable learning and working in various online systems; HRIS experience a huge plus.

Proficiency in Microsoft Office with, at minimum, basic Excel skills.

Strong written and verbal communication skills.

Sound knowledge and familiarity with regulatory requirements in the financial industry. Experience with regulatory reporting, compliance, and filings is highly desirable.

Excellent communication skills, both verbal and written. You should be able to convey complex information in a clear and concise manner.

A self-starter mindset with the ability to work independently and thrive in a fast-paced, dynamic environment.

Bonus points for familiarity with New York City's financial landscape and the specific regulations that govern the region.

So, what will you be doing exactly? Let's break it down:

To excel in this role, here's what we're looking for:

Passionate about helping people with exemplary interpersonal and communication skills

Thrive in and enjoy a remote work environment

Minimum 2-4 years in a payroll role, start-up or at a school is a bonus!

Basic understanding of fund accounting

Dedicated to excellent work product in all tasks

Relentlessly resourceful, optimistic, creative problem-solver, self-starter

Skilled in negotiation and issues management with customer-for-life attitude

Manage a territory of diverse clients utilising the Granicus suite of digital solutions across New South Wales and Queensland.

Great interpersonal skills and able to build a rapport with our customers from the C-Suite through to the platform user.

High level written and verbal communication skills

Close small sales deals, when applicable

Familiar and comfortable with record keeping and analysis in CRM solutions including Salesforce

Project management and/or customer relationship experience

Engage executives, data science decision makers and L&D managers

Manage engagement marketing campaigns for customers to drive software adoption

Remote work environment with regular company retreats

Help close pipeline deals identified by the sales team, and grow those to highly satisfied accounts

Build and maintain excellent client relations

Minimum 3 years’ prior experience working in Customer Success or Account Management roles.

Excellent presentation, training and communication skills.

Solid understanding of business needs and customer focus beyond the technical/technology aspects with a dedication to customer experience

Bachelor's degree in Business, Information Technology or another related subject. In lieu of degree, relevant equivalent experience required.

Experience with Phocas or related products – other BI, CRM, ERP software products

Previous experience working within the SaaS/IT industry.

Delivering an exceptional customer experience with proactive communication and orchestrate appropriate internal resources to meet and exceed customer business goals

Maintaining up-to-date knowledge of Bullhorn products, solutions and technology stack; capable of articulating business value

You have a minimum of 2 years customer-facing experience (preferably within a Customer Success Consultant role)

Benefits eligibility effective DAY ONE including Medical, Dental, Vision, 401(k), 401(k) Match, and more

Mental health benefits (EAP & 98point6)

Identify areas of opportunity to improve adoption, usage and engagement with our products/solutions

The annual compensation range for this position is $56,000 to $70,000, depending on experience and geographic location.

Bachelor’s degree is required; some experience in a customer-facing role is preferred

Academic and/or professional experience successfully managing group projects is a plus

Ability to quickly develop a deep understanding and full knowledge of new solutions and technologies

Competitive compensation and benefits, including a company-paid employee health plan option effective your first day of employment

Project Manager / Project Implementation / Customer Success Consultant

Provide world class customer service in every interaction to ensure a quality employee experience

Confirm all compliance requirements are met to process payment; request missing requirements in order to process payment through payroll system

Manage and track personal time off (PTO), absence etc.; manage related documentation and system updates

Manage timecard and billing audit and collection (including contacting employees and/or program leadership for missing timecards) in PeopleSoft and Time Central

• Thorough knowledge of business policies and human resource practices

• Excellent written/oral communication and interpersonal skills

• Dependable organization, task management and time management skills

• Recruiting or other applicable talent experience

• Experience reviewing data, trends and client information to identify customer solutions, opportunities or resolution

• Ability to manage multiple customer account inquiries and deadlines simultaneously.

• Ability to show verbal and written communication skills and technical aptitude

The CS Associate will be tasked with:

3+ years of experience in B2B Customer Support, Customer Success, Account Management, Customer Education/Training, and/or Sales Role.

Dependable organization, task management, and time management skills are preferred.

Worksite: Leading professional development and networking (Chicago, IL 60661 - Hybrid or Remote)

Identify product education and ongoing adoption needs by reviewing product engagement metrics and driving best practice usage of the Learning Center.

Recruiting or other applicable talent experience is preferred.

Experience reviewing data, trends, and client information to identify customer solutions, opportunities, or resolution is preferred.