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Customer Success Architect - East
Company | Wiz |
Address | United States |
Employment type | FULL_TIME |
Salary | |
Category | Computer and Network Security |
Expires | 2023-09-03 |
Posted at | 9 months ago |
Come join the company that is reinventing cloud security and empowering businesses to thrive in the cloud. As the fastest-growing startup ever, Wiz is on a mission to help organizations secure cloud environments that will accelerate their businesses. Trusted by security teams all over the world, we have a proven track record of success and a culture that values world-class talent.
- Leverage your Security and cloud technical expertise, problem-solving skills, and strong cross-functional relationships to provide a world-class experience
- Act as an advocate for your customers, providing guidance on the product roadmap and process improvements
- Proactively address customer needs and desired outcomes by guiding them through their deployment journey while showcasing the value of Wiz
- You will help drive product adoption and time-to-value by providing guidance and best practices at critical points throughout the customer lifecycle.
- Ensure customers are maximizing their return on investment with the product
- Identify and mitigate risks in partnership with the account team
- Develop a playbook for common technical challenges faced by customers and common objectives for solving their issues
- Manage customer support requests and escalations and coordinate resolutions with engineering teams
- Design and implement cloud security solutions for customers
- Partner with regional customer success managers and solution engineers to complete new customer technical onboarding activities
- Serve as the designated technical authority and provide expert guidance to customers
- Assist with custom integrations and provide an overview of product integration with customer security architecture
- Advise customers on cloud security best practices and help secure their deployments
- Educate and provide guidance to customers and evangelize the benefits of the product
- Knowledge of the SDLC, DevOps tools and processes, and CI/CD systems
- Ability to thrive in ambiguity and be a self-starter, self-directed, and independent thinker
- Scripting or coding experience in Python, Bash, Go, or PowerShell
- Hands-on knowledge and experience building, securing, or administering Cloud Workloads running in Amazon, Google, Microsoft, and/or Oracle Cloud
- Strong organizational and time management skills
- Ability to multitask and work in a fast-paced environment
- Experience with Helm Charts, Cloudformation, ARM Templates, Terraform, or other related technologies
- Experience with cloud containers and/or Kubernetes administration or architecture
- Proven track record of working with customers in a technical role, including managing customer escalations and balancing customer expectations with design and business requirements
- Cloud security expertise in the areas of CSPM, CWPP, CIEM, CNAPP, and/or Vulnerability Management
- Excellent written and verbal communication skills
- Thorough understanding of cloud platform features, capabilities, and best practices for securing and building on the cloud
- 3-7 years or more of experience in cloud architecture or engineering, security architecture or engineering, post -sales implementation or engineering, DevOps, or a related field
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