Customer Success Representative (Renewals)

No CTC or Sponsorship at this time

Only candidates currently living in Oregon, Washington, or Idaho will be considered at this time.

Our client is a non-profit that helps bring affordable technology to all students. They are seeking a highly motivated and detail-oriented individual for a temporary, full-time position as a Member Success - Renewals Representative. The successful candidate will combine elements of inside sales, software renewals, and customer success to help drive customer satisfaction, software renewals, and revenue growth. We value diversity in the workplace and encourage women, minorities, and veterans to apply. Thank you!

Location: Remote (only candidates in Oregon, Washington, or Idaho please)

Type: Temp 20 weeks

A typical day might include:

• Creating quotes based on reseller templates, processing orders and purchase orders.
• Collaborating with staff in Slack to solve member’s issues.
• Checking your renewal dashboard in Salesforce to see what open opportunities need a status update.
• Following up on emails and Zendesk tickets to help answer member questions about Microsoft licensing options.
• Working with partners to help escalate a member’s issue.
• Calling Members to discuss their upcoming software renewal, budget, needs, and if there are any opportunities for add-on products.

Key Responsibilities:

• Collaborate with various teams within the organization to facilitate a smooth renewal process.
• Manage the entire renewal process, proactively contacting customers ahead of their license expiration.
• Ensure accurate tracking and reporting of renewal and sales activities.
• Resolve any customer issues or concerns to ensure a high level of customer satisfaction and reduce churn.
• Work closely with the internal team to relay customer feedback and understand product changes or updates.
• Identify opportunities for upselling and cross-selling during the renewal process.
• Develop and maintain strong relationships with customers to understand their needs and ensure they are receiving maximum value from our solutions.

You’ll be successful if…

• You recognize communication and polished presentation are important
• You’ve learned that responsiveness goes a long way.

Qualifications:

• Previous experience in customer-facing roles related to inside sales, customer success, or a similar role.
• Self-motivated and able to work independently with minimal supervision.
• Bachelor's degree in business administration or related field is preferred.
• Must be a resident of Oregon, Washington, or Idaho.
• Excellent communication and interpersonal skills, with a customer-first mindset.
• Proven track record in managing software license renewals or similar processes.
• Ability to manage multiple priorities while maintaining attention to detail.