Svp, Customer Success, Na

About Us

Sapiens International Corporation (NASDAQ and TASE: SPNS) is a leading global provider of software solutions for the insurance industry, with a growing presence in the financial services sector. We offer integrated core software solutions and business services, and a full digital suite for the property and casualty/general insurance; life, pension, and annuities; and reinsurance markets. Sapiens also services the workers’ compensation and financial and compliance markets.

Our portfolio includes policy administration, billing, and claims; underwriting, illustration and electronic application; reinsurance and decision management software. Sapiens’ digital platform features customer and agent portals, and a business intelligence platform. With a 30-year track record of delivering to more than 600 organizations, Sapiens’ team of over 4,000 employees operates through our fully-owned subsidiaries in North America, the United Kingdom, EMEA, and Asia Pacific. For more information: www.sapiens.com.

Location: Open to hybrid / remote

The role:

The SVP, Customer Success is responsible for overseeing our experienced team of Customer Success Executives, who help our customers achieve their business goals by offering solutions, advice and support. The team is charged with expanding our customers’ awareness of the Sapiens products and services, increasing engagement and revenue, developing strategic plans that align with customers’ priorities and emphasizing tools and services that can improve efficiency, streamline processes, or increase profits. The SVP, Customer Success is responsible for offering our customers the entire portfolio of products and services.

Responsibilities

• Ensure overall customer success and satisfaction with the Sapiens products and services.
• Support marketing in customer activities like press releases, market speaking opportunities and other collaborations.
• Work with CSE (Customer Success Executives) team to develop customers account plans for all assigned customers by leading a joint company/customer planning process that identifies relevant customer needs, prioritizes initiatives and company investments, and establishing a clear action plan for success.
• Enhance customer relationships through extensive knowledge of the operations, people, business, personal and face-to-face interactions enabling a strategic, relationship-based value-added solutions.
• Serve as a trusted advisor with key accounts, customer stakeholders and executive sponsors to develop and expand true partnership relationship.
• Own engagement expansion through proactive management of assigned customers’ relationships by identifying, supporting and closing upsell and cross-sell opportunities across the North America region.
• Enhance customer engagement based on excellent rapport with both customers and internal project teams.
• Work with all other Sapiens departments, especially delivery and support, to ensure high degree of customer satisfaction and referenceability.

Skills & Requirements

• 5+ years of experience leading, managing and mentoring Account Managers, Client Partners, or Client Relationship Managers.
• Experience and knowledge of core software solutions, with a focus on the insurance industry.
• Willingness to regularly travel nationally as required.
• A history of successfully working through the entire sales lifecycle, including negotiations and deal closing.
• Experience with “solutioning” and identifying new opportunities based on active listening to customer business needs.
• Experience interacting with customer C-Levels, key business executives and stakeholders and developing good, long-lasting rapport with them (client references will be required).
• A successful track record of revenue and profit growth in a software company.
• Experience closing multi-million enterprise-wide software and services solution deals.
• 10+ years of experience as an Account Manager, Client Partner, or Client Relationship Manager.
• Strong verbal, written and presentation skills.
• Ability to serve as a trusted liaison between the customer and our business units.

Sapiens is an E-Verified & Equal Opportunity/Affirmative Action Employer, M/F/D/V.