Customer Success Agent Jobs

Job description

We're seeking talented Customer Success Agents to join our team to help us deliver world-class customer service through phone, chat, and email.

About Us:

We are a rapidly growing e-commerce company selling legal hemp products. We have experienced significant growth since our launch in August 2022 and are now a team of about 90 people. We generate significant revenue, are growing rapidly this year, and are profitable. Our leadership team consists of a CEO, CMO, CFO, and CTO.

We believe in old-fashioned business principles: sell high-quality products and treat people well!

Responsibilities:

• Contributing to continuous improvement initiatives and sharing valuable feedback with the team.
• Collaborating with cross-functional teams to resolve complex issues and improve customer experiences.
• Building strong relationships with customers and going the extra mile to exceed their expectations.
• Ensuring every interaction with customers reflects our commitment to providing exceptional service.
• Assisting customers with inquiries, troubleshooting, and providing solutions via voice, chat, and email.

What We Offer:

• Employee discount
• Fully remote
• Competitive pay and comprehensive health insurance package.
• Unlimited PTO
• Four day work week

Requirements:

• Strong problem-solving skills
• A positive and enthusiastic attitude
• Prior customer service experience preferred
• Excellent communication skills
• Tech-savviness with familiarity of customer service tools and software

Note: Please include your resume and a brief cover letter highlighting why you'd be a perfect fit for our team.