Customer Service Representative Hiring Event

Help at Home is hosting an onsite open interview event on June 1st for our administrative roles! Apply online with your resume and come in Thursday for an interview. Bilingual Spanish candidates encouraged to apply and attend.
Please join us on Thursday, June 1st, 2023, at the Downtown Chicago Help at Home branch!

• 9:00 AM to 2:00 PM
• 36 S Wabash Ave, Chicago IL 60603 - Fifth Floor

We offer a $500* hiring bonus, weekly pay starting at $17.50 per hour, and a generous cash incentive program – up to $10,000* in bonuses per year!
Help at Home is the nation’s leading provider of high-quality support services to seniors and people with disabilities. Our clients need us more than ever to continue living independently in their own homes while staying safe from high-risk facilities. We pride ourselves on establishing the home as the center of health and care coordination, serving our clients as if they are family, and creating Meaningful Moments that make a difference.
Our team members develop and monitor appropriate care plans to ensure clients receive quality care while serving as the primary liaison between clients, home care aides, managers, referral sources, and others directly involved in the client’s care.
Benefits
Our team is the foundation of our work. We offer:

• Meaningful work with clients who need your help
• Career growth and experience with an industry leader with 40+ years of history in a high-demand field
• Paid time off
• Weekly pay starting at $17.50 per hour
• Ongoing, in-depth training opportunities
• Healthcare, dental, and vision insurance
• Potential for bonuses up to $10,000* per year in addition to wage
• 401k
• Direct deposit and cash card

Responsibilities

• Records and maintains accurate documentation of the client’s condition and overall service
• Ensures compliance with local, state, and federal laws as well as with company policies and procedures
• Monitors the performance assigned to field staff who provide and support patients with personal care to ensure quality service
• Conducts and keeps record of client satisfaction surveys, client in-home visits, employee evaluations, and employee in-service trainings
• Consistently maintains the confidentiality of client and agency information, following HIPAA guidelines relative to handling patient records
• Appropriately handles client complaints and problems; documents and reports any significant issues for further attention or resolution, as required
• Maintains assigned clients’ files, employee files and all related paperwork
• Provides direct training to field staff on client Care Plans
• Assigns field staff based on the client’s overall needs and Plan of Care
• Prepares and submits routine departmental reports, as required
• Proactively communicates schedules and changes with clients, field staff, referral sources, team leads, managers, and the branch manager
• Maintains positive working relationships with clients, field staff, referral sources, team, leads, managers, and branch managers
• Performs other job-related duties as assigned
• Provides education and coaching on changes to a client’s Plan of Care

Qualifications

• Ability to work in a fast-paced environment
• Bachelor’s degree in healthcare, business, or a related field preferred, but not required
• High school diploma or equivalent required
• At least 18 years of age required
• Demonstrate compassion, responsibility, and cheerful attitude while working with clients, families, and staff
• 2 years of supervisory/management experience preferred

Physical/Travel Requirements

• Must be able to lift up to 15 pounds at a time
• Must be able to travel to travel to client homes when needed
• Must be able to occasionally lift up to 50 lbs. at a time
• Candidates must comply with state background screening requirements. Compensation, benefits, time off, and bonuses vary by state and location, so please ask for complete details at your interview. IL ONLY - All new Care Supervisors hired after 11/1/2022 will be eligible for a bonus of $500 once they reach 90 days worked. Care Supervisors must be actively employed at the time of payout to receive the bonus. Employees are eligible for the bonus if they have not been employed with Help at Home, LLC. or its portfolio of companies within 12 months.
• Must be able to sit, stand, walk, or squat

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.
Help At Home is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, or religion or other legally protected status.