Customer Service Representative Jobs

Company Description

At Fortune Brands Innovations, we believe that our innovation and success are fueled by the passion of our people and the strength of our teams. Together, we work to fulfill dreams of home by aligning around common goals, being agile in the face of change, holding ourselves accountable, and acting with integrity and transparency. We succeed when everyone belongs and strive to build a Home for All where all associates can be their true, authentic selves at work. Learn more about our culture here.



In this role, you would be at the heart of our customer service operations and show this spirit in every interaction. We are currently hiring in our Consumer (Business to Consumer) team. In our fast-paced call center, you will answer questions and create and deliver innovative solutions to our consumer’s challenges. Our call centers are open M-F 7:00am CT-5:00pm CT & Saturday 8:00am CT-4:00pm CT; the incumbent would be expected to be able to work those hours. Saturdays are scheduled on a rotating basis.

YOUR ROLE:

• Promote a positive attitude while meeting and exceeding consumerservice metrics, goals, and recorded quality standards.
• Troubleshoot to provide technical assistance regarding measurements, drawings, and technical manuals and resolve a wide range of consumer inquiries from installation to warranty assistance.
• May perform other duties as assigned.
• Answer a high volume of incoming calls by actively listening to identify and own issues with a sense of urgency, positivity, and empathy.
• Quote and enter parts orders, while resolving issues for our consumers.
• Communicate professionally and effectively through phone calls, emails, social media, or chat.
• Participate in ongoing educational opportunities and trainings with the team to continuously expand technical and interpersonal competencies.

Qualifications

BASIC QUALIFICATIONS:

• Have core set of hours scheduled per week, with ability to be flexible around business needs and meetings.
• Energetic, self-driven individual with excellent verbal and written communication skills.
• Available to start training September 25, 2023.
• High school or equivalent required. Post high school education is preferred.
• At least 1 year of work experience in a high-volume inbound contact center.
• Comfort with technology and the ability to apply it to learn new systems and processes. Computer skills including data entry, instant message, email and word processing.

PREFERRED QUALIFICATIONS:

• Beginner to intermediate knowledge of Word, Excel, PowerPoint, and Outlook
• Strong mathematical skills, including the ability to read fractions and decimals.
• Organized individual who empowers themselves to exercise independent judgement with minimal guidance
• Ability to work-from-home effectively
• Millwork or building materials industry experience is preferred.

Additional Information
Benefits Include:

• Adoption Assistance
• Associate Purchase Program on All Fortune Brands Innovation products
• Charitable gift matching
• Scholarship program for childrenof employees
• Culture committed to work life balance with flexible work options and generous PTO
• Associate appreciation/recognition programs
• All the Insurance coverage you’d expect including medical, dental, vision, life insurance, flexible spending accounts, wellness programs, 401K all effective on your date of hire

Additional Information

• The salary range for this position is $33,000 - $41, 000.
• All your information will be confidential according to EEO guidelines.

Fortune Brands' Innovations (FBIN) is a multi-brand business that is inspiring people by designing beautiful experiences with water. FBIN's trusted brands include Moen and the House of Rohl portfolio. We welcome you to visit the Moen.com and HouseofRohl.com websites to learn more about us and why we are a top workplace.

Equal Employment Opportunity

Fortune Brands' WINN is an equal opportunity employer. WINN evaluates qualified applicants without regard to race, color, religion, sex, gender identity or expression, national origin, ancestry, age, disability/handicap status, marital status, protected veteran status, sexual orientation, genetic history or information, or any other legally protected characteristic.

Reasonable Accommodations

Fortune Brands' WINN is committed to working with and providing reasonable accommodations to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please send an e-mail [email protected] let us know the nature of your request along with your contact information.

Health, Safety, and Environmental

Larson Manufacturing is committed to providing a safe workplace and promoting the health and safety of its associates. Workplace safety and managing the operation of our company in an environmentally responsible manner is the responsibility of each associate. Associates are responsible for participating in our Company’s incident and injury prevention programs as well as our Company’s environmental programs. All associates must comply with our environmental, health and safety policies and procedures as well as federal, state, and local regulations.