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Customer Service Representative - Mokena, Il

Company

HealthComp
Address , Mokena, 60448, Il
Employment type FULL_TIME
Salary $20 an hour
Expires 2023-07-26
Posted at 11 months ago
Job Description

Description


COMPANY OVERVIEW:
For more than 25 years, HealthComp has been dedicated to transforming benefits administration. With over 500,000 covered members and 400+ clients, HealthComp is one of the nation’s leading independent health plan administrators for self-funded employer groups. Bringing together concierge-level service, operational excellence, powerful analytics, and cost management, HealthComp has built a solution that integrates seamlessly with any benefits ecosystem. HealthComp has offices in California, Illinois, Louisiana, West Virginia, and Pennsylvania. For more information, visit https://healthcomp.com/
SUMMARY:
As a Contact Center Associate, you’ll leverage your expertise in health benefits and customer service to serve as an advocate for our members to support their healthcare needs. Contact Center Associates must thoughtfully identify solutions to intricate and often complex matters within the health benefits industry to ensure our members needs are met. This role will require a high level of customer service support to our members with a key focus on an empathetic resolution-oriented approach via inbound/outbound calls, email, and chat.


ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Document all interactions and ensure appropriate processes/procedures are followed
  • Accept inbound calls from members and providers on inquiries pertaining to benefits, eligibility, and claims
  • Educate members and providers on benefits and navigation of site, tools, and applications
  • De-escalate calls when necessary
  • Address and resolve member inquiries helping them to better understand their healthcare options
  • Research unique/complex inquiries by leveraging tools provided


QUALIFICATIONS

  • High School Diploma/GED; or equivalent experience
  • 1+ years of professional experience in a Contact Center preferred
  • Ability to navigate multiple computer applications
  • Demonstrated ability to maintain composure and empathy while multi-tasking to solve member needs
  • Excellent written and verbal communication skills
  • High degree of computer literacy with strong working knowledge of Microsoft Office Suite
  • Proven experience working in a fast-paced environment while delivering unparalleled customer service

HealthComp is an equal employment opportunity employer.


BENEFITS

  • Vision insurance
  • Dental insurance
  • Health insurance
  • Paid time off
  • 401(k)
Shift:
  • 8 hour shift
Weekly day range:
  • Monday to Friday
Work setting:
  • In-person
  • Call center-office environment
Work Location: Mokena, IL


About HealthComp

Operating since 1994, we’re a third-party administrator (TPA) committed to providing employers with all the services needed to administer their benefits efficiently resulting in better health outcomes for their employees and higher cost savings for them. We partner with a variety of health providers and technology vendors to ensure a robust offering of medical, dental, vision, COBRA, HIPAA, flexible spending accounts and reference-based pricing, so members can make the most out of their benefits. It’s comprehensive care without the confusion.
HealthComp is an Equal Opportunity Employer.
HealthComp recruiting correspondence will always come from a talent acquisition representative with an official @healthcomp e-mail address. In addition, our representatives will never ask for any form of payment from a new hire or candidate. Please report suspicious activity to [email protected].