Customer Service Clerk Jobs

1140BR

Customer Service Clerk

Chicago

Illinois

Customer Service Specialist

Position Summary

This position reports to the HArvest Office manager and is Alpha Baking’s front line representative to our employee in the filed. This position is responsible for processing orders received via telephone, email, fax, as well as providing a variety of other information depending on a particular employee's need.

Responsibilities

• Other duties as assigned
• Processing invoices through a variety of platforms (telephone, email and fax)
• Communicate proactively with management regarding orders in jeopardy.
• Pull required information from a variety of reporting mechanisms and interpret the data
• Process retail customer product complaints, problems, inquiries and special handling request; Work with internal and external customers to address and resolve issues (shipment delays rejections, etc.) in a timely manner
• Providing timely and quality customer service
• Coach and aide in the development of new hires entering into the department
• Escalate credits and refunds to department management for processing
• Assisting team with daily workload and ensures completion in absence of any team member
• Communicating to Alpha Baking staff and customers through a variety of platforms
• Facilitate and oversee communication between all parties to resolve customer issues and facilitate complete and timely order fulfillment
• Carrying out customer service strategies, as directed by department management, to improve quality of service

Requirements

• High School Diploma or GED equivalent
• Continuous problem solving and process improvement
• Excellent attention to detail
• Comfortable in a team-player role
• Ability to answer phone, listen actively, relay information, and type basic information simultaneously
• Previous experience in customer support, client services, sales, or a related field required.
• Professional verbal, telephone and written communication skills
• Excellent time management and prioritization skills
• Excellent customer care and focus; ability to assess customers’ needs and provide correct answer, path, troubleshooting, or method for a positive customer experience
• Experience managing multiple demanding client relationships
• Customer Focused for a positive customer experience and resolution
• Ability to accept and implement coaching and feedback in order to achieve individual and team performance goals
• Maintain accurate records and files
• Intermediate computer skills with the ability to navigate through multiple computer applications and experience specifically with Microsoft Office Suite
• Weekend and overtime work as required
• Ability to multitask, prioritize, and manage time efficiently
• Creative problem solver who thrives when presented with a challenge
• Ability to think fast, find answers, and respond quickly to customer issues, all with a polite, empathic, and professional voice and manner

We are an equal opportunity employer with policies prohibiting unlawful discrimination on the basis of any protected classification under applicable local, state and/or federal laws which include race, color religion, sex, national origin, sexual orientation, gender identity, disability status or veteran status, Alpha Baking Company, Inc. is an Affirmative Action/Equal Employment Opportunity Employer.

Required Qualifications, Skills And Experience

Requirements Specific Qualifications (items are required unless otherwise noted)

• Previous experience in customer support, client services, sales, or a related field required.
• Weekend and overtime work as required
• Creative problem solver who thrives when presented with a challenge
• Ability to accept and implement coaching and feedback in order to achieve individual and team performance goals
• Excellent time management and prioritization skills
• Excellent customer care and focus; ability to assess customers’ needs and provide correct answer, path, troubleshooting, or method for a positive customer experience
• Experience managing multiple demanding client relationships
• Maintain accurate records and files
• Ability to answer phone, listen actively, relay information, and type basic information simultaneously
• Comfortable in a team-player role
• High School Diploma or GED equivalent
• Intermediate computer skills with the ability to navigate through multiple computer applications and experience specifically with Microsoft Office Suite
• Customer Focused for a positive customer experience and resolution
• Excellent attention to detail
• Ability to multitask, prioritize, and manage time efficiently
• Ability to think fast, find answers, and respond quickly to customer issues, all with a polite, empathic, and professional voice and manner
• Continuous problem solving and process improvement
• Professional verbal, telephone and written communication skills

About Us

Alpha Baking Company, Inc., a national distributor of breads, rolls and buns, as well as sweet goods, was founded in 1979. Headquartered in Chicago, Alpha Baking has three production plants in Illinois and others in Indiana, Michigan, and Wisconsin. Alpha Baking’s retail brands include S. Rosen’s, MaryAnn, Natural Ovens Bakery, Kreamo, and Golden Hearth, with additional product sold under private label agreements and the Alpha Baking foodservice brand. Our broad array of products can be found in national restaurant chains, quick service restaurants, schools, institutions, major league sports franchises, national grocery chains and independent grocery stores.

EEO statement

We are an equal opportunity employer with policies prohibiting unlawful discrimination on the basis of any protected classification under applicable local, state and/or federal laws which include race, color religion, sex, national origin, sexual orientation, gender identity, disability status or veteran status, Alpha Baking Company, Inc. is an Affirmative Action/Equal Employment Opportunity Employer.

Shift

1st Shift