Customer Service Representative Jobs

Avalign produces innovative, high-performance, and cost-effective medical devices with a particular focus on high growth and ingenuity. Our team is growing quickly and proud of the fact that our custom-made devices continue to make a huge difference in the lives of medical professionals and their patients. Our employees are actively involved in the design, engineering and manufacture of technologically advanced medical devices that ensure that we meet our customer’s quality specifications for each product we produce.
The Customer Service Representative is responsible for all customer requests with the assistance from customer service personal, Management, and Engineering. Keeps the customer informed of visits by maintaining a schedule to see them. Assist Customer Service and Management in seeing new opportunities for work as well as old product. Works with management to help the business grow through controlled growth.
What You’ll Do:

• Maintain schedule of defined visits with customers and continually update as required.
• Manage/monitor individual resources and quality effectiveness from visits with Customers.
• Follow established protocol with in Thortex management to keep all people informed of customer visits.
• Reference applicable drawings, specifications, and Manufacturing Process Instructions before responding to any requests for quote or replies to Customers.
• Accept Sales assignments with open, cooperative, positive and team-oriented attitudes.
• Prior to scheduling customer visits coordinate with Sales Manager.
• Work with management to keep them informed of all new opportunities.
• Perform required documentation for all out of town visits.
• Inspect informational documents from customers for any issues prior to passing along.
• Comply with Good ethical practices when working with customers and purchasing agents.
• Accurately and consistently document all Sales calls to keep Management informed of Customer wants and needs.

What You Won’t Do:

• Feel like a number – we’re a close-knit bunch and always have each other’s backs
• Feel stuck – we offer great opportunities to advance and learn
• Get bored – we make custom products, so no day is the same

Who You Are:

• A quick learner who is always ready to gain depth of knowledge in manufacturing processes
• Accept assignments with open, cooperative, positive and team-oriented attitudes
• A self-starter who thrives in a fast-paced environment
• Effective communicator, both written and verbal
• Able to plan and execute plans across teams
• A reliable worker who knows the importance of showing up when it counts

What You’ll Need:

• Must have experience with MS Office software
• Experience in a Machining environment is a plus
• Must have excellent organizational and communication skills
• Bachelor’s or Associate’s degree required
• Understand ISO 9001:2008/13485:2003 Quality System Requirements
• Two or more years working in the field of customer experience required, preferably in a manufacturing environment

What You’ll Enjoy:

• Generous employee referral bonus program
• Competitive compensation and benefits package
• Comprehensive medical, dental, and vision insurance
• Additional free resources such as travel assistance, EAP, etc.
• Employer funded Basic Life and AD&D insurance
• Paid vacation and 10 observed paid holidays per year
• Community involvement investing and giving back to the community
• Working for a thriving, performance-based company that values promoting from within and career advancement
• Employer funded STD and LTD insurance
• Great 401(k) with company match
• Tuition reimbursement
• Temperature controlled environment

Avalign conducts a comprehensive background, drug testing, highest level of education completion verification, and reference checks.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, national origin, gender identity, sexual orientation, age, marital status, veteran status, or disability status. We are an employer that participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
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