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Customer Service Representative Jobs
| Company | DHL |
| Address | , San Jose, 95131, Ca |
| Employment type | |
| Salary | $27 an hour |
| Expires | 2023-07-11 |
| Posted at | 11 months ago |
NOW HIRING Customer Service Representative at$27.00 per hour
Join the #1 logistics company in the world: DHL Supply Chain
OurSan Jose facility is growing, and we're looking for world-class people like you!
We are currently looking forCustomer Service Representative to join our team!
This employee will be responsible for but not limited to:
WHAT WE OFFER:
- Work schedules:2nd Shift
- Wages at$27.00per hour with an annual increase
- Shift Differntial for 2nd Shift$0.50per hour
- Excellent medical, dental, vision, and prescription
- Overtime available based on customer volume
- Eligible for production and attendance bonuses
- Paid Weekly
- Monday through Friday 230pm-11:00pm
- 401(k) with a generous company match
- Paid Time Off (vacation & holidays) available day one
- Tuition reimbursement program
WHAT WE SEEK:
- Must be detail-oriented, and a team player
- Problem Solver
- Prefer Customer Service 6 months to a year
- Data Entry Experience
It’s Official, DHL Supply Chain is certified as a Great Place to Work® and a TOPEMPLOYER in the US.Learn about why our associates enjoy being #TogetherUnstoppable
Role Purpose:
Process orders and prepare correspondence to fulfill customer needs. Responsible for providing product, service, and transit information to the customer and act as a liaison to facilitate issue resolution.
Key Accountabilities:
- Maintain customer records and update account information.
- Prepare product or service reports by collecting and analyzing customer information. Assist with order and product management.
- Maintain financial accounts by processing customer adjustments.
- Resolve product or service problems: clarify the customer’s complaint, determine the cause of the problem, select and explain the best solution to solve the problems, expedite correction or adjustment, follow up to ensure resolution.
Required Education and Experience:
- High School Diploma or Equivalent
- 0-12 months of warehouse experience, preferred
- 0-12 months of system, data entry or reporting experience
Our Organization is an equal opportunity employer.
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