Customer Service Representative Jobs

JOB DESCRIPTION

• POSITION:Customer Service CoordinatorDEPARTMENT: Inside Sales/Customer Service
• STATUS:Non-ExemptREPORTING TO: Inside Sales Manager

Purpose

• Provides support in a courteous and professional manner to customers regarding product orders, delivery, status, returns, shortages, missing boxes and/or payment issues, while ensuring customers receive the highest level of service that can be provided in accordance with Ty Inc.’s marketing philosophy.

Job Functions

Essential

• Prepares, copies, and distributes various reports for department.
• Identifies each customer’s specific needs and provides service based on those needs developing a firm business relationship between Ty and the retailer by answering inbound calls or making outbound calls within assigned territories.
• Calls customers regarding address corrections on returned mail.
• Strong, positive verbal and written communication skills.
• Maintains confidentiality of all customer and company information.
• Forces and voids orders from system.
• Calls “Re-Activated” customers 90 days after account is re-activated to follow up / retain account.
• Communicates with various internal employees and external customers.
• Regularly proofreads and/or reviews documents.
• Provides clerical and technical support by phone to Sales, Customer Service, and Credit departments.
• Contributes to team effort by accomplishing results as needed.

Other Functions

• Performs other duties as assigned by supervisor.
• Supports other departments with special projects.

Physical Requirements

• Occasionally lifts and/or carries objects weighing up to 10 lbs.

Educational/Training Requirements

• Minimum 2 years related work experience in a Customer Service environment.
• Intermediate to advanced skills in MS Word, Excel and PowerPoint in a Windows environment.
• Knowledge of SQL Time is helpful.
• Ability to work proactively, independently, attention to detail with strong technological knowledge.
• High School diploma or equivalent.
• Fluent typing and keyboard skills to multitask between data entry and phone conversation with customers.

Compensation:

• $40,000 - $45,000 annually
• Potential Bonus

• Disclaimer
• The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification; they are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.