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Company

Orora
Address , Lockport, Il
Employment type
Salary
Expires 2023-10-04
Posted at 8 months ago
Job Description

Date posted: Aug 4, 2023

Location: Lockport, IL, US, 60148

Company: Orora Group

Landsberg Orora started in 1947, with the philosophy that everything begins and ends with the customer. Today, with locations across North America, Europe and Asia, Landsberg Orora is a market leader in designing custom packaging solutions and supplying a broad range of commodity packaging and stock packaging for our global customers. At Landsberg Orora, we take pride in powering innovations in packaging while ensuring sustainability is fundamental to everything we do. We believe our packaging touches lives and together, we, together as a team, deliver on the promise of what’s inside. From custom packaging design and packaging materials, to prototype development and manufacturing, packaging automation and equipment, kitting and fulfillment, global sourcing, and full service warehousing and logistics, our packaging consultants develop cutting-edge, innovative solutions that take a product from concept to consumer. It is with this passion and commitment to innovation, we believe in hiring and developing the very best talent by living our core values of Teamwork, Passion, Respect, and Integrity every day. These core values define who we are and how we operate. They shape the way we work with each other, with our customers, and with our communities. Every day, we deliver packaging solutions that exceed our customers’ expectations while solving complex problems as a team. We believe that all team members (irrespective of their role or level), should aspire to distinctive leadership behavior, as we continue to deliver on the promise for our customers, shareholders and each other. Leadership is not tied to a job title, i.e. you don’t need to be accountable for a team to be considered a leader.

The Role: Customer Service Representative

Landsberg Orora is seeking a passionate Customer Service Representative to unlock the promise for our valued customers every day. This is an exciting role to partner with a rock star sales team, innovative customers and to join a fun and dynamic customer service team. In this role you will be responsible for providing outstanding high-touch service to our Customers and will oversee their experience with our company. Customer Service Representatives provide our customers with proactive communication, follow through, and a speedy resolution to their questions, orders, quotes, and all other inquiries.

  • FLSA Status: Non-exempt
  • Travel Requirement: No travel required
  • This position will report to: Division Operations Manager
  • Location: Hybrid

What You’ll be Responsible For in this Role

  • Provide inside support to Outside Sales Representatives.
  • In this role you will be responsible for providing outstanding high-touch service to our Customers and will oversee their experience with our company. You will provide our customers with proactive communication, follow through, and a speedy resolution to their questions, orders, quotes, and all other inquiries.
  • Handle Customer problems that appear to arise from the use of the product. Handle requests for replacing and picking up defective parts. Coordinate changes to orders on accounts as necessary
  • Perform contract review work processes on Customer Purchase Orders.
  • Respond to Customer inquiries on the telephone through on-line networks, by mail, and by facsimile.
  • While you are processing orders to bring product onto our warehouse floors, the Customer Service Representative evaluates historical data on such items and provide assistance with inventory control processes.
  • Provide expertise in solving Customer problems with any, and all internal departments, including other divisions.
  • You will be responsible for accurate and timely data entry of all orders within our SAP system and to provide customer follow-through via direct contact, mail, fax, or e-mail through the Sales Representatives.
  • Perform other duties and/or responsibilities as assigned
  • Write Customer quote requests, sample requests, formal quotes to Customers, and Sales Representative leads for prospective accounts.
  • Submit follow-ups on orders through Expeditor via hand written or computer request.

What We’re Looking For

Minimum Qualifications:

  • High school diploma or general education degree (GED)
  • 1-3 years’ of Customer Service and/or Buying experience

Additional Required Qualifications:

  • Intermediate Proficiency – Microsoft Office: Outlook, Word, Excel
  • Able to work with more than one project/responsibility simultaneously
  • Proven experience handling complex orders under tight deadlines

Preferred Qualifications:

  • SAP experience

Reasonable Accommodations

Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions. If you are interested in applying for employment with Orora and need special assistance to apply for a posted position, or if you believe you do not meet any of the required qualifications of a posted position due to a protected disability and would like to explore the possibility of an accommodation, please contact our Talent Acquisition team at: [email protected] for additional support and guidance

What We Offer

Our rich benefits packages are designed to support the health and well-being of both our eligible co-workers and their families. Here's a sample of the benefits we offer:

  • Group Long-Term Disability
  • Flexible Spending Accounts
  • 401(k) With a company match
  • Vision
  • Medical
  • Dental
  • Generous PTO
  • Group Short-Term Disability
  • Group Life and AD&D
  • Voluntary Life and AD&D
  • Employee Assistance

Equal Employment Opportunity

We are an equal opportunity employer committed to fostering a culturally diverse organization. We strive for inclusiveness and a workplace where mutual respect is paramount. We encourage applications from a diverse pool of candidates, and all qualified applicants will receive consideration for employment without regard to race, color, ethnicity, religion, sex, age, national origin, disability, sexual orientation, gender identity and expression, or veteran status. We will provide reasonable accommodations to qualified individuals with disabilities, as need, to assist them in performing essential job functions.

Recruitment Agencies

Orora does not accept unsolicited agency resumes. Orora is not responsible for any fees related to unsolicited resumes.

Solicitation of Payments

Orora does not solicit payment from our applicants and candidates for consideration or placement.


Nearest Major Market: Chicago