Customer Service Representative Jobs

Currently our Elk Grove Village, IL office has an immediate opening for a Customer Service Representative.

Doumak, Inc. is The Marshmallow Company. It was founded in 1921. We are a leading producer of marshmallows sold under the Campfire® and Fireside® brands, and for private label brands. Our two Chicago area facilities provide packaged marshmallows for distribution world-wide through wholesale, retail grocery, and food service channels.

At Doumak, you will be part of a dedicated team, challenged to innovate and encouraged to apply your talent and knowledge in an excellent working environment that values integrity, teamwork, and diversity.

Primary Duties:

• Diagnose and determine customer issues, cause of issues, make recommendations, and communicate changes.
• Perform a variety of office support functions. Answering phones, screening and channeling calls, taking messages.
• Quality statement - “Provide and deliver quality services to customers and vendors.”
• Other duties as assigned.
• Customer specific set up (External forms/Internal system set-up).
• Ability to work under deadline pressure and extra hours if needed on assignments.
• Managing orders (Receive/Input Orders; Production Follow-up; Manage revisions; Follow through with shipments; Schedule transportation Close out and file orders; Deduction follow up, including post audits.
• Be able to manage information with a high degree of confidentiality.
• Organize and maintains efficient workflow scheduling in line with "customer" needs.

Skill Requirements and Qualifications:

• Experience and understanding of ERP systems preferred
• Knowledge of EDI order processing preferred
• Experience and understanding of internal processes of the customer service function
• MS Office proficiency
• A four-year college degree is preferred
• 3-5 years customer service experience with consumer products, preferably servicing confectionary, food, drug and mass retailers; export market experience a Plus

An individual should demonstrate the following competencies:

Customer Service: Manages difficult customer situations, responds promptly to customer needs. Team Work: Contributes to building a positive environment, supports everyone’s efforts to succeed. Oral Communication: Ability to speak effectively. Written Communication: Able to write routine correspondence and present clearly.

Annual Base Salary: $50,000.00. We offer a competitive benefits package for those who join us. Applicants will be required to pass a drug screen and background check prior to being hired.