Customer Service Chat Representative

We are currently only hiring in AZ, IA, ID, IL, IN, MI, MN, MO, NM, NV, UT, WI, and WY

About the role:

Enova has several different consumer lending brands, each with their own unique offerings and customer requirements. As a Customer Service Chat Representative, you will become an expert in one particular brand over the course of our 4 week training program. Once you hit the main contact center floor, you will primarily be responsible for providing superior customer service and a positive experience to our customers.

What you'll be doing:

• Respond to chats from customers to answer and service any questions they may have
• Handle all customer inquiries, requests, and thoroughly educate them on our products and services
• Identify, research, and resolve customer questions or issues
• Communicate clearly and professionally with all customers, co-worker, supervisors and management
• Maintain accurate, up-to-date information for customer accounts

We're excited about you if you have:

• Computer proficiency and accurate data entry skills required
• Ability to deescalate complex customer interactions
• The drive to exceed your goals in a fast-paced, metric driven environment
• Ability to balance multiple priorities and effectively handle changing situations
• Strong written communication skills so you can connect with customers over chat and email and to take clear notes in our computer system
• A desire to create a top-notch customer service experience
• The means to independently problem solve
• Ability to succeed in a virtual or office setting

Our Operations Team:

We work as a team to understand the true needs of the customer and get to the root of the issue to provide the best service possible. Operations team members are trained to handle any and all queries regarding various Enova brands, providing customers with the answers they need to work toward a better financial future. We are here to create an impact and ensure that our customers know they are valued.

Benefits & Perks:

• Paid parental leave
• 401(k) matching plus a ROTH option (U.S. Based employees only)
• Employee recognition and rewards program
• Sabbatical program (for eligible roles)
• Summer hours (for eligible roles)
• PTO & paid holidays off
• Flexible work schedule (In-office T/W/Th and remote M/F for hybrid-eligible roles)
• DEI groups (B.L.A.C.K. @ Enova, HOLA @ Enova, Women @ Enova, Pride @ Enova, South Asians @ Enova, APEX @ Enova, and Parents @ Enova)
• Health, dental, and vision insurance including mental health benefits
• Charitable matching and a paid volunteer day…Plus so much more!

About Enova

Enova International is a leading financial technology company that provides online financial services through our AI and machine learning-powered Colossus™platform. We serve non-prime consumers and businesses alike, while offering world-class technology and services to traditional banks—in order to create accessible credit for millions.

Being a values-driven organization is at the core of Enova’s success. We live our values by listening to our customers, challenging assumptions, thinking big, setting high expectations, and hiring and developing the best. Through our values and our commitment to making Enova an awesome place to work, we maintain an environment of inclusion and culture where our employees can thrive. You can learn more about Enova’s values and culture here.

It is our policy to provide equal employment opportunity for all persons and not discriminate in employment decisions by placing the most qualified person in each job, without regard to any other classification protected by federal, state, or local law. California Applicants: Click here to review our California Privacy Policy for Job Applicants.