Customer Service Representative Jobs

The Position:

PackSmart is a growing packaging equipment and supply company looking to add a Customer Service Representative to support our sales team. The ideal candidate would have 1+ years’ customer service experience working in a B2B environment. Starting compensation is $19-$25/hour commensurate with experience.

The Company:

PackSmart is a family-owned (3rd generation involved) premier provider of packaging equipment and supplies. Since 1979, PackSmart has been known for the great care we take with customers and employees alike. We are a growing packaging company based in West Chicago that offers its employees a collaborative environment, a flexible work schedule, and one operating system - the Entrepreneurial Operating System (EOS), where our employees know where we’ve been, where we are, and where we are going.

Core Values:

• Finds a Better Way
• Willing to Learn & Adapt
• Do What’s Right
• Collaborative
• Positive & Engaging

We are looking for candidates who exemplify all of these core values regularly. We need someone to challenge the status quo and find better, more efficient ways to perform the position.

Requirements:

• Knowledge of Microsoft Products (i.e. Word, Excel, Outlook)
• 1 + years working with customers in a B2B industry
• Energetic, Positive Attitude, Team-Oriented, Self-Starter who can work alone and collaboratively to achieve team goals
• Excellent Attention to Detail and Ability to Build Relationships
• Must be able to multi–task, prioritize and re-prioritize
• Ability to work in challenging and time-sensitive situations
• Excellent verbal and written communication skills
• Knowledge of Microsoft Dynamics NAV a Plus
• Knowledge of CRM Related Applications Preferred (experience with Zoho a Plus

Responsibilities:

• Answer phones
• Collaborate with the Sales Team on other projects to achieve company goals
• Processes orders
• Follow up with customers on expected orders for the month
• Confirm current pricing
• Set up and train new customers on E-commerce
• Assist with sourcing products when needed
• Professionally handle customer issues
• Track shipments and update customers as needed

Benefits:

Our employees are critical to our overall success. We are dedicated to investing in their future by providing:

• Paid Holidays, Vacations, Personal and Sick days
• 401(k) plan with discretionary matching (deferral rates exceeding industry benchmarks)
• Core Value Recognition Program
• Excellent career opportunity
• Education (4,000+ training courses)
• Flexible in Office and Telecommuting Schedules (Hybrid model available for employees with their own computer equipment and working in the office a minimum of 2 days/week)
• Life Insurance
• IPOD - interdepartmental communication, team building and employee events
• Business Casual Work Environment
• Employee Assistance Program (EAP)
• Health, dental, and vision insurance plans
• Excellent work-life integration

To Apply:

To respond to this opportunity, please go to:

PackSmart is an Equal Opportunity Employer. This means that we consider all applicants for employment and employees eligible for employment without regard to race, marital status or civil union status, sex, gender identity, age, color, religion, national origin, veteran status, mental or physical disability, sexual orientation and/or any other characteristic protected by law.

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