Ecommerce Customer Service Representative

Linea di Liara is an established, fast growing ecommerce company in the home improvement space is seeking an experienced customer service agent who enjoys problem solving. This role is responsible for quickly addressing customer’s concerns and providing the most cost effective solution.
This is a part time position, 12-5pm CST, with the option of being hybrid or fully remote.
Key Responsibilities:

• Accept and resolve customer cases within 1 business day

Examples of customer issues include freight damage, product defects, product returns, etc.

• Find cost effective resolutions by determining core of customer issue
• Become a product expert - understand how our items work and use that to preemptively address common problems
• Handle irate customers in a professional manner
• Minimize internal escalations by resolving customer issues satisfactorily

Requirements

• Previous use with Amazon Seller Central is a significant plus
• Excellent attention to detail
• Ability to relate to customers over the phone
• Basic math & arithmetic skills
• Proficient in Excel
• 2+ years speaking on the phone with customers-fluency in English required
• Experience in an product industry
• Good problem solving and troubleshooting skills

Benefits

• Vision & Dental Coverage
• 401(k) with up to 3.5% match
• Competitive Paid Time Off Benefits including Separate Holiday, Sick, and Vacation Time
• Company paid Short-Term and Long-Term Disability
• Multi-Level Healthcare Coverage Options