Customer Experience Coordinator - Healthcare - Remote | Wfh

Are you passionate about making a meaningful impact on people's healthcare journeys? We are looking for a Customer Care Coordinator to join our team and play a vital role in ensuring that our clients' Medicare members receive the care they deserve. As a Customer Care Coordinator, you will be the friendly and knowledgeable guide who helps members navigate their healthcare and benefits, connecting the dots between their provider network, health plan operations, and supplemental vendors. Your dedication and expertise will ensure that our members are never alone in their healthcare journey.
Key Responsibilities
Healthcare Expertise: Become a "subject matter expert" in the healthcare experience that our members navigate daily. Understand procedures, protocols, benefits, and services to effectively resolve member issues and inquiries.
Responsive Support: Provide outbound and inbound support via phone, delivering prompt assistance and maintaining ownership of Tier 1, Tier 2, and Tier 3 matters, tailoring solutions to each member's unique needs.
Personalized Communication: Adapt to members' communication preferences, including time of day, channel, and language. Utilize interpreter services when necessary.
Collaboration: Collaborate with various partners, including other departments, supplemental benefit vendors, and the provider network, to enhance the member experience.
Exceptional Service: Excel in customer service and foster a culture of going "above and beyond" to ensure the highest level of member satisfaction.
Minimum Requirements
Language Skills: Ability to read, interpret documents, and effectively communicate with customers and colleagues.
Mathematical Skills: Basic math skills for currency, measurements, and simple calculations.
Reasoning Skills: Common sense approach to problem-solving in standardized situations.
Computer Literacy: Proficiency in Microsoft Office products, including Word, PowerPoint, and Excel. Typing speed of 40+ words per minute.
What Will Make You Stand Out
Medicare Experience: Previous experience helping members navigate Medicare Advantage or HMO, including referrals and authorizations.
Benefits Knowledge: Familiarity with Medicare Advantage benefits, including medical, prescription drug, and supplemental benefits.
Call Center Experience: Experience in outbound and inbound call centers, including welcome/onboarding, appointment scheduling, retention, sales, or other healthcare/health plan-related programs.
Availability: Willingness to work full-time and overtime during the Annual Enrollment Period (Oct-Dec) and Open Enrollment Period (Jan-Mar).
Compensation
This position offers competitive compensation ranging from $18 to $22 per hour, depending on experience, with eligibility for overtime.
If you're a dedicated and compassionate customer service representative looking to make a meaningful contribution to our members' healthcare outcomes, we invite you to apply for this rewarding opportunity.
Salary: $ 18.00 22.00 Per Hour