Care Coordinator - Remote | Wfh

We are currently seeking Remote Care Coordinators based in Lewisville, TX. This role offers the opportunity to join a dynamic healthcare services organization with promising career growth prospects.
Job Highlights
Summary: Join us in delivering a unique model that seamlessly integrates direct drug distribution to the site-of-care with non-commercial pharmacy services, patient access support, and financial programs. This role facilitates stronger connections between specialty pharmaceutical manufacturers and the patient experience, ultimately ensuring better product success. Through personalized service and innovative solutions supported by a flexible technology platform, providers gain confidence in prescribing drugs, patients access therapy more swiftly, and manufacturers gain actionable insights.
Work Schedule: Monday through Friday. Training hours are from 8:00 am to 5:00 pm. Post-training, the schedule shifts to 10:00 am to 7:00 pm.
Fully Remote: All necessary equipment will be provided.
Compensation: $17.00 per hour, paid biweekly.
Required Skills: Customer Service, Excel, Problem Resolution
Additional Preferred Skills: Pharmacy Billing, Documentation, CISCO, Operations, Therapy, Metrics, Time Management, Microsoft Outlook

As a Care Coordinator, you will:
Efficiently handle computer tasks while engaging with patients via telephone.
Demonstrate strong attention to detail and maintain high-quality documentation.
Communicate with empathy and a customer-centric focus, offering exceptional verbal skills.
Thrive as an independent worker and self-starter with solid time management abilities.
Exhibit a continuous learning mindset with an eye toward advancing into senior-level roles.
Uphold a strong work ethic and strive to achieve daily/weekly metrics.
Adhere to company attendance policies.
Apply acquired job skills, company policies, and procedures to complete assigned tasks.
Tackle routine assignments with basic problem-solving.
Consult with supervisors or senior peers on complex and unusual problems.
Accountabilities In This Role
Create and complete accurate referrals and applications while staying updated on policy or procedural changes.
Address patient questions and concerns regarding the status of their assistance requests.
Enter detailed information into company proprietary software during telephone conversations.
Initiate outbound phone calls for patient follow-ups or confirmations.
Maintain quality standards while providing empathetic and supportive experiences to patients, guiding the patient conversation and educating the caller.
Collaborate with patient referral sources to process new applicants.
Manage patient accounts from initial contact through final approval/denial.
Job Requirements
High School education is required.
2-4 years of related customer-facing experience and/or training are desired, or an equivalent combination of education and experience.
Previous experience or knowledge of practices and procedures commonly used in a call center or customer service environment is highly preferred.
Knowledge of insurance billing methods and general pharmacy operations is a plus.
Ability to proficiently utilize computer systems, including Word, Excel, MS Outlook, Company Proprietary Software (DiseaseTrak), and Cisco telephone software.
What's Great About This Position?
Full benefits available after 90 days: Medical, Dental, Vision, Life, Short-term Disability.
401k after 1 year of employment, with employer match and profit-sharing.
Great hours! Monday through Friday, 40 hours per week, no weekends.
Competitive pay rate.
If you are interested in this opportunity, please apply to this job posting without delay. We look forward to hearing from you!
Salary: $ 17.00 Per Hour