System Support Administrator - Remote | Wfh

Western Advanced Network Solutions is in search of a skilled and dedicated IT professional to join our dynamic team, where we are committed to delivering top-notch services and management that drive our clients' business objectives forward. In this role, you will enjoy a high degree of autonomy while collaborating within a close-knit and experienced team. Our work environment is relaxed and informal, and we take pride in serving a select group of clients in New Mexico, Colorado, Wyoming, and Texas. While occasional client site visits in Texas are necessary, the majority of your work will be carried out remotely, from the comfort of your home.
At Western Advanced Network Solutions, we believe in fostering a workplace free from office politics, featuring a straightforward management structure that provides essential standards and guidance while nurturing your career growth. Your path to advancement is supported and guided, automatically progressing as you acquire the necessary knowledge and skills and apply them in delivering exceptional, team-focused services. We carefully select clients that align with our company's strengths and values, prioritizing long-term, trusted relationships over quick-fix solutions. As a member of our team, you will play a pivotal role in providing a service experience that strengthens these relationships.
We are committed to finding exceptional IT professionals, whether they are generalists or specialists, who are a perfect fit for our team. Your skills, experience, achievements, and career aspirations will be seamlessly integrated into our service delivery environment. While experience and current certifications are highly regarded, they are not the sole determining factors. We highly value qualities such as work ethic, enthusiasm, and ingenuity.
Compensation
Our compensation model considers various factors, including hard work, dedication, accomplishments, and success. We believe in straightforward compensation structures that enable you to significantly increase your income through exceptional job performance. We operate as a team that works diligently and shares in the rewards. Our management is committed to helping you succeed and grow.
– System Support Administrator
As a System Support Administrator, you will work closely with a small team to support both current and new client IT environments. Your responsibilities will include providing daily end-user support for IT hardware and software, maintaining service and configuration standards, planning and participating in deployments, and assisting in upholding security and business continuity preparedness. You may also be required to develop customized or innovative solutions to address unique client issues. Your duties will involve responding to direct customer service requests and system alerts, with occasional client site visits necessary for support or project work. Very infrequent overnight engagements for larger projects may be required.
Your opportunities for growth within our company are bound only by your personal desire, motivation, and performance, all of which will be guided and supported by senior management.
Key Traits Of The Ideal Candidate
Finds satisfaction in daily interactions with end-users, addressing a wide range of support needs that require the application of knowledge, experience, and resourcefulness.
Enjoys building and nurturing relationships with end-users, stakeholders, team members, and third-party vendor support agents.
Motivated to track issues through to completion and maintain basic team documentation.
Possesses a continuous desire to learn about IT topics and apply them in daily work.
Minimum Requirements
Highly experienced with Microsoft server and client operating system fundamentals, including Windows 10, Windows 11, Server 2019, and Server 2022.
Basic knowledge of best practices for Active Directory, DNS, Group Policy, File and Print.
Basic experience with endpoint security solution installation and management.
Extensive experience with patch management for Microsoft and other software.
Moderate experience with WiFi systems.
Highly experienced with user software installation, maintenance, and support.
Valid driver's license and access to a vehicle for client site visits (company vehicle may be provided).
Excellent ability to connect with end-users and managers to resolve issues, de-escalate situations, and build relationships.
Must reside within 50 miles of the Dallas/Fort Worth area for occasional client site visits.
Optional But Desirable Knowledge And Experience
WordPress installation, maintenance, and website building with 3rd party templates.
IT experience in financial institutions and automotive dealerships.
Basic to moderate Linux/Unix experience and familiarity with common services.
Perimeter firewall administration.
Knowledge of server and storage hardware.
Familiarity with routing and switching.
Other Requirements
Must pass a background check and have no convictions for any violent or financial crimes.
Capable of lifting 40 pounds from the floor to counter level.
Proficient in using basic hand tools.
Must be a US citizen.
Western Advanced Network Solutions is an Equal Opportunity Employer, and employment is based on merit, competence, and qualifications. We do not discriminate in any way based on race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, marital status, mental or physical disability, or any other legally protected status.
This position offers remote work opportunities.
Salary: $ 75,000.00 90,000.00 Per Year