Vp Customer Success Jobs

About Us

Our mission is to change hiring and job searching forever!As the VP of Customer Success, you will be joining a growing team focused on the compnay mission. We want everyone to have a good job, where they can thrive.These days most job seekers can access thousands of opportunities through job search sites with advanced AI matching technologies that promise to find them the perfect opportunity. Where these technologies fall short is they lack looking at the candidate holistically, based on their personality and traits, and focus primarily on the candidate resume or work history. We gobeyond the resume and accelerates the matching and hiring process through our innovative digital, proprietary PATH Assessment ® tool that was designed to help connect candidates with their new employers. Employers build their Job Role DNAs from employees’ PATHs. Candidates can match to any of our employer’s Job Roles based on their PATH Assessment, work history and job preferences. Our employers can hire the right candidate and know they will be a good fit for the job.

We are a growing team of innovative leaders who want to disrupt the hiring industry and execute on our company strategy.

About You

We are seeking a highly skilled and experienced Vice President of Customer Success to join our dynamic team. As the VP of Customer Success, you will be responsible for leading and developing our customer success strategy, ensuring the successful adoption and utilization of our products and services, and driving customer satisfaction and retention. You will collaborate closely with cross-functional teams, including sales, product, and marketing, to achieve business goals and deliver exceptional customer experiences.

• Strong understanding of SaaS or technology industry, with a track record of driving customer success and retention.
• Exceptional communication and interpersonal skills, with the ability to build rapport with customers, stakeholders, and cross-functional teams.
• Analytical mindset, with the ability to leverage data and insights to drive decision-making and customer success initiatives.
• Excellent leadership and people management skills, with the ability to inspire, mentor, and develop team members.
• Strategic thinker with a customer-focused approach, able to anticipate customer needs and proactively address challenges.

Requirements

• Implement and optimize customer success tools, systems, and processes to enhance operational efficiency and customer satisfaction.
• Drive customer onboarding and implementation processes to ensure successful product adoption and usage.
• Collaborate with sales teams to identify upsell and cross-sell opportunities, driving revenue growth and customer expansion.
• Foster a culture of customer-centricity throughout the organization, emphasizing customer advocacy, continuous improvement, and innovation.
• Build and lead a high-performing customer success organization, including hiring, training, coaching, and managing a team of customer success managers.
• Establish and maintain strong relationships with key customers, acting as their trusted advisor and advocate.
• Define and track key metrics and success indicators, providing regular reports and insights to senior leadership.
• Develop and execute the overall customer success strategy, ensuring alignment with company objectives and customer needs.

As part of your application process, we ask you complete the PATH assessment for this role.

https://pathassessment.com?jic=743ae6f7-5c38-4be7-b160-ea594782bfa3

LOCATION

Remote or San Francisco, Bay Area, California

Position reports to San Francisco, CA, CPO