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Customer Success Administrator Jobs

Supervisor, Customer Success Jobs
By Quartz Health Solutions At Madison, WI, United States
Ideal starting salary based on skills and experience: $60,100 - 75,200 + robust total rewards package.
Prepare, analyze, and interpret quality and quantitative reports for management to document and improve the company’s performance.
Interact with internal and external management to ensure consistent handling of personnel and operational issues.
2 to 3 years of experience in customer service, enrollment, provider records, benefit plans or claims processing.
Full-time virtual, telecommuting, work from home option available.
Manage/complete all assigned projects and tasks by appropriate due dates.
Success Factors Administrator Jobs
By Confidential At Connecticut, United States
Management of Upgrade/Migration paths for existing and new technologies
Management/Oversight of HR systems Tier 3 ticket support
Production system incident management, Tier 3 support for production issues, working with SAP SuccessFactors for resolving product issues
Responsible for release management, co-ordination with SuccessFactors to apply releases in development, quality and production system
Requirements gathering and support for inbound/outbound interfaces and for modules in scope
Configuration of business requirement, Unit testing and Quality testing
Customer Success Systems Administrator
By TIDAL At New York, NY, United States
5+ years of experience with multi-channel ticketing systems (i.e. Zendesk, Salesforce Service Cloud), customer relationship management (CRM) systems (i.e. Salesforce)
Build productive cross-functional working relationships with partner teams including engineering, product management, product marketing and content operations
Experience working independently and collaboratively with cross-functional teams
Proficiency in at least one area of technology/computing (i.e. Python, Javascript, SQL), with previous programming experience
Experience supporting a global multi-channel Technical Support, Professional Services and Sales Engineering team
Paid Life insurance, AD&D, and disability benefits
Fiverr Pro Customer Success
By Fiverr At Orlando, FL, United States
2+ years of experience in Management Consulting, Customer Success, Account Management, Business Development, or another client-facing role
Consulting, matchmaking and project management with relevant buyers
Experience working with and optimizing customer KPIs
Experience in delivering customer-focused solutions based on customer needs.
Excellent verbal and written communication skills.
Strong analytical skills, with the ability to translate data into insights.
Customer Success Analyst Jobs
By Spring Health At , New York
Access to Gympass, an on-demand virtual benefit that provides wellbeing coaching, and budget management.
Capture business requirements from key stakeholders and coordinate with internal teams that may be impacted by changes proposed
A bachelor's degree or equivalent work experience
Ability to multi-task and manage time effectively, handling multiple projects and deadlines simultaneously
Excellent written and oral communication skills
Strong problem solving skills, including identification of patterns, trends and correlations within data to uncover underlying issues and propose solutions
Customer Support Administrator Jobs
By NINJIO Cybersecurity Awareness Training At Westlake Village, CA, United States
Meet service level requirements/goals by monitoring calls in queue and responding to and managing support tickets in timely manner.
2+ years’ experience in customer service (in any industry).
Knowledge of various applications (SaaS)and software (i.e., Microsoft Teams, Zoom, Microsoft Office).
Experience working with people at different levels.
Strong customer service skills. Ability to remain calm and composed when dealing with challenging and highly charged situations.
Excellent written and verbal communication skills.
Svp, Customer Success, Na
By Sapiens At United States
5+ years of experience leading, managing and mentoring Account Managers, Client Partners, or Client Relationship Managers.
10+ years of experience as an Account Manager, Client Partner, or Client Relationship Manager.
Experience and knowledge of core software solutions, with a focus on the insurance industry.
Enhance customer relationships through extensive knowledge of the operations, people, business, personal and face-to-face interactions enabling a strategic, relationship-based value-added solutions.
Experience with “solutioning” and identifying new opportunities based on active listening to customer business needs.
Experience closing multi-million enterprise-wide software and services solution deals.
Customer Success Engineer, Ngfw
By Palo Alto Networks At , Plano $142,800 - $231,000 a year
Skilled in customer escalations with experience in account management and project management
Working knowledge of Enterprise network products (router, switch, servers, wireless, monitoring, management) highly desirable
Evaluate risk, complexity and benefits of feature implementation for Enterprise customers
5 years of working experience in network security engineering, operations, support or professional service or similar roles
Working knowledge of Palo Alto Networks NGFW security platforms is highly desirable
Working knowledge of Windows, Mac and Linux operating system is highly desirable
Customer Success Engineer Jobs
By RoundingWell At , Nashville
Experience with Javascript and JSON.
Experience with HTML, CSS and Bootstrap.
Location: Nashville, TN or Remote in the United States
Strong understanding of form components with an eye towards useability.
Capacity to excel on both individual and team-based projects.
Proficiency with versioning systems like Git.
Customer Success Jobs
By Obviously AI At San Francisco, CA, United States
You work collaboratively but autonomously: asking for what you need, but not expecting micromanagement
You are a clear and creative thinker with excellent written and verbal communication skills
You have the analytical skills to build a support strategy, leading customers to success
You're able to pick up new skills quickly, and adapt well to feedback on your work
Manage the customer lifecycle post-sales, ensuring that every client gets the most support they need to succeed, right away
Offer technical assistance to customers by explaining complex Machine Learning concepts in a simple manner
Svp Customer Success Jobs
By Saas and Enterprise Software Company At United States
MUST HAVE SaaS & Direct SMB Client Customer Experience to qualify.
This is an Established Technology backed company with newer SaaS offering.
We desire same SaaS industry experience to take us to the next level.
Provides guidance to improve client experience & retention for our high-end clients
Provide Leadership to: Client Success Managers, Website Consultants, 24/7 Service Support, Save Cancellation Team
5+ years successful Customer Service Leadership in SaaS Company
Customer Success Architect - East
By Wiz At United States
Strong organizational and time management skills
Leverage your Security and cloud technical expertise, problem-solving skills, and strong cross-functional relationships to provide a world-class experience
Hands-on knowledge and experience building, securing, or administering Cloud Workloads running in Amazon, Google, Microsoft, and/or Oracle Cloud
Cloud security expertise in the areas of CSPM, CWPP, CIEM, CNAPP, and/or Vulnerability Management
Educate and provide guidance to customers and evangelize the benefits of the product
Manage customer support requests and escalations and coordinate resolutions with engineering teams
Customer Success Management Jobs
By Pomelo, Inc. At San Francisco, CA, United States
Strong knowledge/experience of how customer interaction channels and software work (interactive voice response, call center phone systems and reporting, chat technologies)
5+ years of experience in a customer-facing role managing relationships with a high volume of users
Strong problem-solving skills with the ability to identify customer friction points and navigate data and people to find answers
Experience leading cross-departmental projects to drive positive customer outcomes
Bachelor’s degree or equivalent experience
Experience with managing a phone support team
Customer Success Agent Jobs
By Mood At United States
Collaborating with cross-functional teams to resolve complex issues and improve customer experiences.
Prior customer service experience preferred
Assisting customers with inquiries, troubleshooting, and providing solutions via voice, chat, and email.
Ensuring every interaction with customers reflects our commitment to providing exceptional service.
Building strong relationships with customers and going the extra mile to exceed their expectations.
Contributing to continuous improvement initiatives and sharing valuable feedback with the team.
Customer Success Engineer Jobs
By Termii At San Jose, CA, United States
Knowledge or experience with SQL/Database connections
Proven work experience (Minimum of 1year) as a Customer Success representative or similar role
Knowledge of web app development and relevant languages (HTML, CSS, Javascript)
Relevant Certification (e.g ITIL) is a plus
Hybrid Work Structure (3 days remote, 2 days On site)
Celebration benefits (Birthday, Wedding, Childbirth)
Customer Success Engineer - West
By Quantum Metric At West, TX, United States
Strong project & time management skills. Must be able to multi-task while simultaneously juggling the needs of multiple clients
Past experience developing, implementing, or managing digital solutions
Experience in Professional Services, Customer Success, Sales Engineering, Solutions Consulting, or other client-facing roles is preferred
Experience with web technologies, analytics, front-end development, and best practices for UX/UI
Development experience with HTML, CSS, and JavaScript. Experience with React, Angular, Vue, or native mobile is a plus
Hands-on experience with digital analytics solutions such as Adobe Analytics, Adobe Target, Google Analytics, Optimizely, or Tealeaf
Vp Customer Success Jobs
By GoodJob At United States
Excellent leadership and people management skills, with the ability to inspire, mentor, and develop team members.
Exceptional communication and interpersonal skills, with the ability to build rapport with customers, stakeholders, and cross-functional teams.
Build and lead a high-performing customer success organization, including hiring, training, coaching, and managing a team of customer success managers.
Remote or San Francisco, Bay Area, California
Strong understanding of SaaS or technology industry, with a track record of driving customer success and retention.
Analytical mindset, with the ability to leverage data and insights to drive decision-making and customer success initiatives.
Customer Success West Jobs
By Steady Technologies, Inc At United States
3+ years of customer success or other customer-facing experience in SAAS or Property Management industry
Experience working with cross-functional teams
Experience in insurance and financial services a plus
Experience delivering consistent outcomes for stakeholders
Canva and Animaker experience a plus
Experience working with different CRMs.
Customer Success Supervisor Jobs
By Reviver At Granite Bay, CA, United States
3-5 years of experience in communications, sales, account management, and/or customer success
Look for opportunities to improve the customer experience.
Some of these requirements may be accommodated for otherwise qualified individuals requiring and requesting such accommodations.
Confer with customers by telephone to provide information about products or services, take or enter orders, or cancel accounts.
Identify complex problems and review related information to develop and evaluate options and implement solutions.
Resolve customers’ billing, service, and technical complaints.
Customer Success Expert Jobs
By Snaphunt At United States
A remote, home-based, full-time position
At least 2 years of experience in customer support
Opportunity within a company with a solid track record of performance
You'll be the ultimate customer service pro, building strong relationships with our customers and making sure they're happy as can be.
The job is full-time, 5 days a week (weekdays and/or weekends) for 8 hours a day.
You'll be employed as a contractor, so you'll have all the flexibility you need.

Are you looking for an exciting opportunity to join a growing team and make an impact? We are looking for a Customer Success Administrator to join our team and help us provide exceptional customer service. You will be responsible for managing customer relationships, resolving customer inquiries, and ensuring customer satisfaction. If you have a passion for customer service and are looking for a rewarding career, this could be the perfect job for you!

An Customer Success Administrator is responsible for providing customer service and technical support to customers. They are the primary point of contact for customers and are responsible for resolving customer inquiries and issues. They must have excellent communication and problem-solving skills, as well as a strong understanding of customer service principles and practices. To become an Customer Success Administrator, you will need to have a high school diploma or equivalent. You may also need to have some experience in customer service or technical support. Additionally, you should have strong communication and problem-solving skills, as well as a good understanding of customer service principles and practices.

Customer Success Administrator skills required for your resume and career include:

• Excellent customer service and communication skills
• Ability to troubleshoot and resolve customer inquiries and issues
• Knowledge of customer service principles and practices
• Ability to work independently and as part of a team
• Proficiency in using customer service software and tools
• Knowledge of computer systems and applications
• Ability to multitask and prioritize tasks
• Strong problem-solving skills

Customer Success Administrator knowledge for your resume and career include:

• Knowledge of customer service principles and practices
• Knowledge of computer systems and applications
• Knowledge of customer service software and tools
• Knowledge of customer service best practices
• Knowledge of customer service processes and procedures

Customer Success Administrator responsibilities for your resume and career include:

• Responding to customer inquiries and issues in a timely manner
• Troubleshooting and resolving customer inquiries and issues
• Providing technical support to customers
• Updating customer records in customer service software
• Documenting customer interactions in customer service software
• Assisting customers with product and service inquiries
• Following up with customers to ensure satisfaction

Customer Success Administrator experience for your resume and career include:

• Previous customer service or technical support experience
• Experience using customer service software and tools
• Experience troubleshooting and resolving customer inquiries and issues
• Experience providing technical support to customers
• Experience documenting customer interactions in customer service software

Customer Success Administrator qualifications for your resume and career include:

• High school diploma or equivalent
• Excellent customer service and communication skills
• Ability to troubleshoot and resolve customer inquiries and issues
• Knowledge of customer service principles and practices
• Ability to work independently and as part of a team
• Proficiency in using customer service software and tools

Customer Success Administrator educations for your resume and career include:

• Bachelor’s degree in customer service, business, or related field
• Certificate in customer service or technical support
• Training in customer service principles and practices

Tools that help Customer Success Administrator work better include:

• Customer service software
• Live chat software
• Knowledge base software
• Help desk software
• CRM software

Good tips to help Customer Success Administrator do more effectively include:

• Listen carefully to customers and ask questions to clarify their needs
• Remain professional and courteous at all times
• Stay up-to-date on customer service best practices
• Follow up with customers to ensure satisfaction
• Document customer interactions in customer service software

Common Customer Success Administrator interview questions include:

• What experience do you have in customer service?
• How do you handle difficult customer situations?
• What customer service software are you familiar with?
• How do you stay up-to-date on customer service best practices?
• What strategies do you use to ensure customer satisfaction?