Vp Customer Management Jobs

12+ years of experience in HR, People leadership, or equivalent organizational development roles.

Strong influencing skills to quickly build credibility, establish rapport and engage in executive level partnerships.

Excellent communication skills in all forms that exhibit your objectivity, empathy, patience, and diplomacy.

An entrepreneurial drive, ability to create order from chaos, and willingness to roll up sleeves to directly solve challenging problems.

Education: Bachelor’s degree in Computer Science or Information Systems Management, or equivalent experience

Budget Management: Create a multi-year capital and expense budget and manage overall Project Portfolio costs within budget.

Product Selection: Conduct product evaluations with business teams to understand business requirements, product functionality, vendor capabilities and services, costs, etc.

Supplier Management: Manage supplier relationships for strategic IT partners including contract negotiation, SLA management, value creation, etc.

Expertise in budget planning and financial management

VP – Global Program and IT Product Management

Leads strategic discussions with clients and carries out executive calling plans in accordance with client strategic account management plans.

Manages assigned client(s) to development of new business and/ or products while retaining existing revenue streams.

Manages the finalization of Due Diligence Questionnaires for this client when received.

Title: Relationship Manager VP, Alternatives

Will be responsible for managing a grouping of client relationships commensurate with a Vice President title.

Responsible for achievement of organic, incremental growth, new business committed revenue, and overall target revenue goals with assigned client(s).

Interfaces with Product Management & CX teams, by discussing requirements and needs

Minimum of twelve years product management or engineering experience

Minimum five years’ experience of people leadership/management

Consulting experience including Change Management, Business Consulting, and Project Implementation disciplines.

Provides governance support, vendor management and prioritization.

Consolidates all Technology obsolescence, and Evolution roadmaps and translates into requirements to execute by the Business

Self-disciplined with good time management and organizational skills, able to work independently and towards common goals in a group sales environment;

Ten (10) plus years of sales management experience

Previous experience of managing a CSM or Account Management team and driving goal attainment for growth and retention;

Experience in customer success management, account management, or sales in Software industry;

Hiring, lead and mentor a team of Account Managers, including quarterly reviews and associated management processes

Lead the facilitation of the Account Management team working with the various internal stakeholders

Self-disciplined with good time management and organizational skills, able to work independently and towards common goals in a group sales environment;

Ten (10) plus years of sales management experience

Previous experience of managing a CSM or Account Management team and driving goal attainment for growth and retention;

Experience in customer success management, account management, or sales in Software industry;

Hiring, lead and mentor a team of Account Managers, including quarterly reviews and associated management processes

Lead the facilitation of the Account Management team working with the various internal stakeholders

12+ years of progressive product management leadership experience

Improve the product management function – processes, practices and deliverables

Develop effective partnerships across the organization, including with general managers, design, finance, engineering, data science and marketing stakeholders

Evolve the product management organization, developing talent and capacity

See more of the benefits we offer.

Balance short-term optimization, feature and experience evolution, and long-term platform investments – including those that foster responsiveness, extensibility and flexibility

Deep functional understanding of product management systems and methodologies; experience managing and scaling a high performing product team.

Experience in communicating a product vision and prospective road map to leadership, clients, and team members alike.

Strong external communication skills to engage with customers and prospects as part of product planning and support efforts.

Design, scale and optimize go-to-market strategies across new and existing markets, channels, and customers.

Build and nurture strong Customer executive relationships to develop a holistic and deep view of the product needs and current programs.

Execution Focused. This person knows how to get things done, pays close attention to detail, and inspects what she/he expects.

6+ years management experience preferred.

Demonstrated exceptional leadership and management experience

Strong analytical ability, financial analysis/budgeting/expense management skills

Comprehensive Property Casualty insurance knowledge and experience preferred

Stays informed of industry trends and meeting customer needs in contact center design, strategy, workforce and new digital and omnichannel capabilities.

Works closely with CBIA, Claim Technology and BDO in the strategic development and implementation of Artificial Intelligence, digital and technology capabilities.

Strong leadership and people management skills, with a track record of building and leading high-performing teams.

Excellent strategic thinking and problem-solving abilities, with the ability to develop and execute effective account management strategies.

Work Remotely: Flexible hours and work from home + $1,000 annually to cover necessary business related items for your home office

Deep understanding of SaaS business models and experience working with subscription-based or recurring revenue products.

Strong analytical skills, with the ability to interpret customer data and metrics to drive insights and make data-driven decisions.

Exceptional communication and interpersonal skills, with the ability to build and maintain strong relationships with customers and internal stakeholders.

Strong leadership and people management skills, with the ability to inspire and motivate teams to achieve their full potential.

Vendor management: Collaborating with external vendors and partners to optimize support operations and ensure service level agreements are met.

Bachelor's degree in a relevant field (business, management, healthcare, etc.). MBA or other advanced degree is a plus.

Exceptional communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and stakeholders.

Analytical mindset and data-driven decision-making abilities, with proficiency in leveraging customer support data and insights to drive improvements.

Experience in scaling customer support operations to support business growth and changing needs.

Strong knowledge and experience with Fiserv DNA

Prior experience working on digital transformation systems

Come from a financial services background

For more information about this role please contact Michael Ferrara at [email protected] or 646-543-8932

Experience in consulting at the executive level, including conducting client needs assessments and linking supplier capabilities to business needs

Identifies opportunities for growth through increased penetration of existing and new product offerings, competitive displacement and process improvement within the portfolio

Build and nurture a strong network and connect with CxOs in the assigned portfolio

Orchestrate an external partnership network to deliver best-in-class solutions to client problems

Meets or exceeds assigned revenue targets; achieves budgeted revenue and gross margins goals for the business

Employs a highly disciplined approach to managing end-to-end sales processes and pipeline within Salesforce CRM

This role is remote with occasional requirements to travel to customers and company office locations.

Recruit ongoing talent to manage customer relationships and scale our program as the customer portfolio continues to grow.

Possess strong presentation skills and credibility with all levels, including C-level executives

Strong Technical product knowledge and how to best use and deploy SaaS Solutions

Excellent verbal and written communication skills

Excellent interpersonal skills and the confidence to be an honest advocate, but willing to push back when needed.

Deep experience in health tech product management

Champion a P&L driven Product Management culture that rewards products that are profitable and/or capture significant market share

Strong working knowledge of data centric offerings or data interoperability that are enabled by a platform or API

Collaborate cross functionally with Engineering, Data, Operations, Security, Compliance, Customer Success, Sales and Marketing to strategize and execute product experiences

Early career experience as an engineer, data scientist, or other technical role

Experience managing P&L for one or more product suites

·1-3 years of Sales experience preferred

·Experience with the MS Office Suite and MS Outlook preferred

·Positive, upbeat disposition, excellent phone skills and persuasive communication skills required

·Support sales teams and sales representatives on outbound strategies and lead-generating efforts

·Establish active communication and engagement with prospects to create new leads and sales openings

·Collaborate with sales teams by bringing innovative lead-generation ideas to each weekly meeting

Proven experience in product management, business analysis for enterprise software

Work with product management colleagues to ensure delivery of solutions

Thoroughly understand operational requirements (deployment, promotions, availability, performance, software maintenance, support procedures) and synthesize them into standardized processes/tools

Manage the product roadmap and work with corresponding product teams to prioritize delivery

Ability to develop and manage cross functional processes and project timelines as it relates to the product

Manage cross-functionally, with engineering groups, QA, support teams, and Cloud operations for a smooth deployment and customer adoption

Excellent leadership and people management skills, with the ability to inspire, mentor, and develop team members.

Exceptional communication and interpersonal skills, with the ability to build rapport with customers, stakeholders, and cross-functional teams.

Build and lead a high-performing customer success organization, including hiring, training, coaching, and managing a team of customer success managers.

Remote or San Francisco, Bay Area, California

Strong understanding of SaaS or technology industry, with a track record of driving customer success and retention.

Analytical mindset, with the ability to leverage data and insights to drive decision-making and customer success initiatives.

Establishes a global renewals management team

Develops the team to include new competencies and skills, including best practice sharing, training and advanced certification

Transforms technical support to be more proactive, predictive and efficient; creates and scales capabilities and competencies that do not currently exist

Standardizes and improves capabilities and technology across TS and CS, building on tools such as Gainsight and Support Logic

Designs and creates best practice reporting and analytics capabilities

20 years of work experience with a minimum of 10 years international leadership