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Customer Success Liaison Jobs

Supervisor, Customer Success Jobs
By Quartz Health Solutions At Madison, WI, United States
Ideal starting salary based on skills and experience: $60,100 - 75,200 + robust total rewards package.
Prepare, analyze, and interpret quality and quantitative reports for management to document and improve the company’s performance.
Interact with internal and external management to ensure consistent handling of personnel and operational issues.
2 to 3 years of experience in customer service, enrollment, provider records, benefit plans or claims processing.
Full-time virtual, telecommuting, work from home option available.
Manage/complete all assigned projects and tasks by appropriate due dates.
Customer Success Coordinator Jobs
By FRAMECAD At Las Vegas Metropolitan Area, United States
3-5 years of relevant Customer Service experience in Industrial Equipment or B2B SoftwareExcellent customer service skills.
Excellent commercial written and verbal communication skills.
Excellent organizational and administrative skills.
Attention to detail and analytical skills.
Intermediate skills in Word and Excel.
Intermediate skills in using Microsoft Office
Fiverr Pro Customer Success
By Fiverr At Orlando, FL, United States
2+ years of experience in Management Consulting, Customer Success, Account Management, Business Development, or another client-facing role
Consulting, matchmaking and project management with relevant buyers
Experience working with and optimizing customer KPIs
Experience in delivering customer-focused solutions based on customer needs.
Excellent verbal and written communication skills.
Strong analytical skills, with the ability to translate data into insights.
Customer Success Analyst Jobs
By Spring Health At , New York
Access to Gympass, an on-demand virtual benefit that provides wellbeing coaching, and budget management.
Capture business requirements from key stakeholders and coordinate with internal teams that may be impacted by changes proposed
A bachelor's degree or equivalent work experience
Ability to multi-task and manage time effectively, handling multiple projects and deadlines simultaneously
Excellent written and oral communication skills
Strong problem solving skills, including identification of patterns, trends and correlations within data to uncover underlying issues and propose solutions
Customer Success Coordinator Jobs
By Indigo At ,
Experience working or living on farms or in the agricultural ecosystem with knowledge of farming basics preferred
**Experience within the Ag Industry is required**
Experience using and educating customers on new technologies and/or computer software programs
Strong interpersonal skills, patience, and customer service / centric orientation with desire to help customers resolve issues
Helping farmers enhance their profitability and soil health
Improving the quantity, quality, and traceability of the food available to consumers
Tricare Customer Liaison Jobs
By Federal Services At ,

You could be the one who changes everything for our 28 million members. Centene is transforming the health of our communities, one person at a time. As a diversified, national organization, you’ll ...

Svp, Customer Success, Na
By Sapiens At United States
5+ years of experience leading, managing and mentoring Account Managers, Client Partners, or Client Relationship Managers.
10+ years of experience as an Account Manager, Client Partner, or Client Relationship Manager.
Experience and knowledge of core software solutions, with a focus on the insurance industry.
Enhance customer relationships through extensive knowledge of the operations, people, business, personal and face-to-face interactions enabling a strategic, relationship-based value-added solutions.
Experience with “solutioning” and identifying new opportunities based on active listening to customer business needs.
Experience closing multi-million enterprise-wide software and services solution deals.
Customer Success Engineer, Ngfw
By Palo Alto Networks At , Plano $142,800 - $231,000 a year
Skilled in customer escalations with experience in account management and project management
Working knowledge of Enterprise network products (router, switch, servers, wireless, monitoring, management) highly desirable
Evaluate risk, complexity and benefits of feature implementation for Enterprise customers
5 years of working experience in network security engineering, operations, support or professional service or similar roles
Working knowledge of Palo Alto Networks NGFW security platforms is highly desirable
Working knowledge of Windows, Mac and Linux operating system is highly desirable
Customer Success Engineer Jobs
By RoundingWell At , Nashville
Experience with Javascript and JSON.
Experience with HTML, CSS and Bootstrap.
Location: Nashville, TN or Remote in the United States
Strong understanding of form components with an eye towards useability.
Capacity to excel on both individual and team-based projects.
Proficiency with versioning systems like Git.
Customer Service Liaison Jobs
By Northwell Health At , Lake Success, 11020 $24.65 - $25.97 an hour
Knowledge of physician billing, ability to read and understand explanation of benefits, required.
Data entry skills (40-45 wpm), required.
Ability to communicate effectively in order to enhance overall patient experience.
Identifies trends and common concerns raised by patients and report to manager.
High School Diploma or equivalent, required
Ability to perform arithmetic calculations, required.
Customer Success Jobs
By Obviously AI At San Francisco, CA, United States
You work collaboratively but autonomously: asking for what you need, but not expecting micromanagement
You are a clear and creative thinker with excellent written and verbal communication skills
You have the analytical skills to build a support strategy, leading customers to success
You're able to pick up new skills quickly, and adapt well to feedback on your work
Manage the customer lifecycle post-sales, ensuring that every client gets the most support they need to succeed, right away
Offer technical assistance to customers by explaining complex Machine Learning concepts in a simple manner
Svp Customer Success Jobs
By Saas and Enterprise Software Company At United States
MUST HAVE SaaS & Direct SMB Client Customer Experience to qualify.
This is an Established Technology backed company with newer SaaS offering.
We desire same SaaS industry experience to take us to the next level.
Provides guidance to improve client experience & retention for our high-end clients
Provide Leadership to: Client Success Managers, Website Consultants, 24/7 Service Support, Save Cancellation Team
5+ years successful Customer Service Leadership in SaaS Company
Customer Success Coordinator Jobs
By Confidential At New York, United States
2 years previous experience in a Customer Success, Customer Coordinator, Account Management or a similar role
Relay customer feedback to the product management team
Perform risk management to minimize project risks
Ensure clear and consistent communication channels are established between Managed IT, XDR and Cybersecurity governance teams
Strong team player with creative and critical thinking capabilities
Exceptional organizational skills and ability to balance multiple projects with competing priorities
Customer Success Architect - East
By Wiz At United States
Strong organizational and time management skills
Leverage your Security and cloud technical expertise, problem-solving skills, and strong cross-functional relationships to provide a world-class experience
Hands-on knowledge and experience building, securing, or administering Cloud Workloads running in Amazon, Google, Microsoft, and/or Oracle Cloud
Cloud security expertise in the areas of CSPM, CWPP, CIEM, CNAPP, and/or Vulnerability Management
Educate and provide guidance to customers and evangelize the benefits of the product
Manage customer support requests and escalations and coordinate resolutions with engineering teams
Customer Success Management Jobs
By Pomelo, Inc. At San Francisco, CA, United States
Strong knowledge/experience of how customer interaction channels and software work (interactive voice response, call center phone systems and reporting, chat technologies)
5+ years of experience in a customer-facing role managing relationships with a high volume of users
Strong problem-solving skills with the ability to identify customer friction points and navigate data and people to find answers
Experience leading cross-departmental projects to drive positive customer outcomes
Bachelor’s degree or equivalent experience
Experience with managing a phone support team
Customer Success Agent Jobs
By Mood At United States
Collaborating with cross-functional teams to resolve complex issues and improve customer experiences.
Prior customer service experience preferred
Assisting customers with inquiries, troubleshooting, and providing solutions via voice, chat, and email.
Ensuring every interaction with customers reflects our commitment to providing exceptional service.
Building strong relationships with customers and going the extra mile to exceed their expectations.
Contributing to continuous improvement initiatives and sharing valuable feedback with the team.
Customer Success Engineer Jobs
By Termii At San Jose, CA, United States
Knowledge or experience with SQL/Database connections
Proven work experience (Minimum of 1year) as a Customer Success representative or similar role
Knowledge of web app development and relevant languages (HTML, CSS, Javascript)
Relevant Certification (e.g ITIL) is a plus
Hybrid Work Structure (3 days remote, 2 days On site)
Celebration benefits (Birthday, Wedding, Childbirth)
Customer And Staff Liaison
By Colorado State University At Fort Collins, CO, United States
Monitor all keys located in key management area of customer service.
Two full-time years of service dispatch experience in a maintenance control center or other comparable service industry.
Experience working in a high volume call center for a large housing operations unit.
Experience in professional communication with customers through regular phone and e-mail communications.
Excellent verbal and written communication skills with emphasis on clear and effective customer interactions.
Demonstrated experience tracking information and work orders.
Customer Success Engineer - West
By Quantum Metric At West, TX, United States
Strong project & time management skills. Must be able to multi-task while simultaneously juggling the needs of multiple clients
Past experience developing, implementing, or managing digital solutions
Experience in Professional Services, Customer Success, Sales Engineering, Solutions Consulting, or other client-facing roles is preferred
Experience with web technologies, analytics, front-end development, and best practices for UX/UI
Development experience with HTML, CSS, and JavaScript. Experience with React, Angular, Vue, or native mobile is a plus
Hands-on experience with digital analytics solutions such as Adobe Analytics, Adobe Target, Google Analytics, Optimizely, or Tealeaf
Technical Customer Success Jobs
By Blue Triangle At United States
Skill set to understand and document business requirements as well as provide prescriptive recommendations by actively listening and asking probing questions
In-depth knowledge and experience with successfully managing enterprise software application implementations - with waterfall and agile methodologies
marketing analytics with best-in-class performance management to find these critical moments
Partner with the Strategic Customer Success Manager to make recommendations leading to ROI for our clients, throughout the customer life cycle.
Lead business and technical design workshops around our customers’ digital web experience and create scalable, sustainable solutions following best practices
Participate in establishing best practices, templates, policies, tools, and partnerships to expand and mature capabilities of the team

Are you passionate about helping customers succeed? We are looking for a Customer Success Liaison to join our team and help our customers reach their goals. As a Customer Success Liaison, you will be responsible for providing exceptional customer service and support, developing relationships with customers, and ensuring customer satisfaction. If you are an enthusiastic problem-solver with excellent communication skills, we want to hear from you!

Overview:

A Customer Success Liaison is responsible for ensuring customer satisfaction and loyalty by providing excellent customer service and support. They are the primary point of contact for customers and act as a liaison between the customer and the company. They are responsible for understanding customer needs, resolving customer issues, and providing solutions to customer inquiries.

Detailed Job Description:

The Customer Success Liaison is responsible for providing excellent customer service and support to customers. This includes responding to customer inquiries, resolving customer issues, and providing solutions to customer needs. The Customer Success Liaison will also be responsible for building relationships with customers, understanding their needs, and providing them with the best possible service. They will also be responsible for monitoring customer feedback and providing feedback to the company.

What is Customer Success Liaison Job Skills Required?

• Excellent customer service and communication skills
• Ability to build relationships with customers
• Ability to understand customer needs and provide solutions
• Ability to troubleshoot customer issues
• Knowledge of customer service software
• Knowledge of customer service best practices
• Ability to work independently and as part of a team

What is Customer Success Liaison Job Qualifications?

• Bachelor’s degree in business, customer service, or related field
• At least two years of customer service experience
• Knowledge of customer service software
• Knowledge of customer service best practices
• Excellent communication and interpersonal skills

What is Customer Success Liaison Job Knowledge?

• Knowledge of customer service software
• Knowledge of customer service best practices
• Knowledge of customer service principles and procedures
• Knowledge of customer service trends and developments

What is Customer Success Liaison Job Experience?

• At least two years of customer service experience
• Experience in a customer service role
• Experience in a customer-facing role

What is Customer Success Liaison Job Responsibilities?

• Respond to customer inquiries and provide solutions to customer needs
• Resolve customer issues in a timely manner
• Monitor customer feedback and provide feedback to the company
• Build relationships with customers and understand their needs
• Provide excellent customer service and support
• Maintain customer records and update customer information as needed