Vp Of Sales And Customer Success Jobs

Director-level Customer Success, Account Management or similar experience

Manage and grow C-suite client relationships

AI Marketing Automation & Analytics SaaS

$100m in funding from top investors

Circa 300 employees based in London, New York and multiple global offices

Partnered with the industry’s leading marketing automation/customer engagement platforms

Collaborate with CEO to set and manage sales and customer success objectives, goals, and KPIs

Personally manage every stage of the enterprise sales pipeline from sourcing deals, pitching executives, and closing deals

Develop and manage sales playbook across all three sales departments (enterprise retail, SMB retail, brands)

Source and implement new software to manage workflow and sales process

Develop and manage customer success playbook for all three customers (enterprise retail, SMB retail, brands)

Collaborate with Product Manager to ensure Help Center is up to date with necessary information and accompanying media

Director-level Customer Success, Account Management or similar experience

Manage and grow C-suite client relationships

AI Marketing Automation & Analytics SaaS

$100m in funding from top investors

Circa 300 employees based in London, New York and multiple global offices

Partnered with the industry’s leading marketing automation/customer engagement platforms

Director-level Customer Success, Account Management or similar experience

Manage and grow C-suite client relationships

AI Marketing Automation & Analytics SaaS

$100m in funding from top investors

Circa 300 employees based in London, New York and multiple global offices

Partnered with the industry’s leading marketing automation/customer engagement platforms

Experience with automotive, startups or technology companies that manage marketing and communications that target 1 million+ customers globally

Lead Go-To-Market for products (that deliver the best customer experiences) marketed using a differentiated data-driven personalized customer approach, cloud-first voice-first.

Manage Stellantis software showcases at external and internal industry leading events and on all forms of social media

Manage the customer and partner success story program: single source of truth across brands and regions

Drive execution and critical marketing and customer success partnerships, including market positioning, training, offerings, and solutions working with global partners

Minimum of 15 years overall experience

8+ years of sales & sales management experience in the healthcare IT and Life Science industry.

Hands-on management and support of the account executives and region managers.

Present to and manage relationships with senior management at major health systems and life science companies.

Manage, develop, and grow our direct sales team.

Build, manage, and report sales team compensation plan.

Experience leading large, complex sales deals with healthcare providers and Life Science companies.

Director-level Customer Success, Account Management or similar experience

Manage and grow C-suite client relationships

$100m in funding from top investors

Circa 300 employees based in London, New York and multiple global offices

Partnered with the industry’s leading marketing automation/customer engagement platforms

Spearhead the US CSM practice

This role is remote with occasional requirements to travel to customers and company office locations.

Recruit ongoing talent to manage customer relationships and scale our program as the customer portfolio continues to grow.

Possess strong presentation skills and credibility with all levels, including C-level executives

Strong Technical product knowledge and how to best use and deploy SaaS Solutions

Excellent verbal and written communication skills

Excellent interpersonal skills and the confidence to be an honest advocate, but willing to push back when needed.

10+ years of experience in services in a Customer Success/Account Management capacity.

Experience building and scaling a customer success program from scratch.

2+ years of experience working with Salesforce.com ChurnZero (nice to have)

Excellent verbal and written communications skills with the ability to translate complex projects or datasets into meaningful analysis for all audiences

Strong analytical skills and exceptional attention to detail

Help define and evolve global processes, materials and tool experiences to maximize efficiency and reduce customer effort

Proven experience in customer facing sales, specifically within the higher education sector.

Exceptional leadership skills with the ability to manage and inspire a diverse team.

Manage and lead a high-performing customer success team, providing mentorship, guidance, and career development opportunities.

A minimum of 10 years of experience in leading customer facing organizations

Excellent communication and interpersonal skills, with the ability to establish strong relationships with key stakeholders.

Experience with data-driven decision making and quantitative analysis.

Proven experience in customer facing sales, specifically within the higher education sector.

Exceptional leadership skills with the ability to manage and inspire a diverse team.

Manage and lead a high-performing customer success team, providing mentorship, guidance, and career development opportunities.

A minimum of 10 years of experience in leading customer facing organizations

Excellent communication and interpersonal skills, with the ability to establish strong relationships with key stakeholders.

Experience with data-driven decision making and quantitative analysis.

Proven experience in customer facing sales, specifically within the higher education sector.

Exceptional leadership skills with the ability to manage and inspire a diverse team.

Manage and lead a high-performing customer success team, providing mentorship, guidance, and career development opportunities.

A minimum of 10 years of experience in leading customer facing organizations

Excellent communication and interpersonal skills, with the ability to establish strong relationships with key stakeholders.

Experience with data-driven decision making and quantitative analysis.

Proven experience in customer facing sales, specifically within the higher education sector.

Exceptional leadership skills with the ability to manage and inspire a diverse team.

Manage and lead a high-performing customer success team, providing mentorship, guidance, and career development opportunities.

A minimum of 10 years of experience in leading customer facing organizations

Excellent communication and interpersonal skills, with the ability to establish strong relationships with key stakeholders.

Experience with data-driven decision making and quantitative analysis.

Proven experience in customer facing sales, specifically within the higher education sector.

Exceptional leadership skills with the ability to manage and inspire a diverse team.

Manage and lead a high-performing customer success team, providing mentorship, guidance, and career development opportunities.

A minimum of 10 years of experience in leading customer facing organizations

Excellent communication and interpersonal skills, with the ability to establish strong relationships with key stakeholders.

Experience with data-driven decision making and quantitative analysis.

Proven experience in customer facing sales, specifically within the higher education sector.

Exceptional leadership skills with the ability to manage and inspire a diverse team.

Manage and lead a high-performing customer success team, providing mentorship, guidance, and career development opportunities.

A minimum of 10 years of experience in leading customer facing organizations

Excellent communication and interpersonal skills, with the ability to establish strong relationships with key stakeholders.

Experience with data-driven decision making and quantitative analysis.

Ensure every member of the Customer Success team is contributing to our knowledge and knows the product inside and out.

Recruit, train, and mentor a high-performing team of customer success managers.

Foster a collaborative and supportive team environment that encourages knowledge sharing and professional development.

Ensure the customer success team is offered proper training understanding the product inside and out.

Identify opportunities for process enhancements, automation, and self-service options to improve the customer support experience.

Autonomous decision making — ability to make confident decisions on your own that benefit customers and the team.

Excellent leadership and people management skills, with the ability to inspire, mentor, and develop team members.

Exceptional communication and interpersonal skills, with the ability to build rapport with customers, stakeholders, and cross-functional teams.

Build and lead a high-performing customer success organization, including hiring, training, coaching, and managing a team of customer success managers.

Remote or San Francisco, Bay Area, California

Strong understanding of SaaS or technology industry, with a track record of driving customer success and retention.

Analytical mindset, with the ability to leverage data and insights to drive decision-making and customer success initiatives.

Training skills and the willingness to learn about how a pharmacy workflow generally functions with their pharmacy management system.

Strong management skills to nurture a successful implementation and customer success team

Work with the HealNow Founder/CEO and Sales Team to prioritize top Pharmacy Management Systems with whom to build integration partnerships.

Become (or be) an expert and trusted advisor in the pharmacy space and with Pharmacy Management Systems executives

A conceptual and detailed understanding of account management and implementation

Have a network of strong executive relationships in pharmacy management systems and pharmacies across the country

Establishes a global renewals management team

Develops the team to include new competencies and skills, including best practice sharing, training and advanced certification

Transforms technical support to be more proactive, predictive and efficient; creates and scales capabilities and competencies that do not currently exist

Standardizes and improves capabilities and technology across TS and CS, building on tools such as Gainsight and Support Logic

Designs and creates best practice reporting and analytics capabilities

20 years of work experience with a minimum of 10 years international leadership

Training skills and the willingness to learn about how a pharmacy workflow generally functions with their pharmacy management system.

Strong management skills to nurture a successful implementation and customer success team

Work with the HealNow Founder/CEO and Sales Team to prioritize top Pharmacy Management Systems with whom to build integration partnerships.

Become (or be) an expert and trusted advisor in the pharmacy space and with Pharmacy Management Systems executives

A conceptual and detailed understanding of account management and implementation

Have a network of strong executive relationships in pharmacy management systems and pharmacies across the country