Global Vp Of Customer Success Jobs

Director-level Customer Success, Account Management or similar experience

Manage and grow C-suite client relationships

AI Marketing Automation & Analytics SaaS

$100m in funding from top investors

Circa 300 employees based in London, New York and multiple global offices

Partnered with the industry’s leading marketing automation/customer engagement platforms

Collaborate with CEO to set and manage sales and customer success objectives, goals, and KPIs

Personally manage every stage of the enterprise sales pipeline from sourcing deals, pitching executives, and closing deals

Develop and manage sales playbook across all three sales departments (enterprise retail, SMB retail, brands)

Source and implement new software to manage workflow and sales process

Develop and manage customer success playbook for all three customers (enterprise retail, SMB retail, brands)

Collaborate with Product Manager to ensure Help Center is up to date with necessary information and accompanying media

Director-level Customer Success, Account Management or similar experience

Manage and grow C-suite client relationships

AI Marketing Automation & Analytics SaaS

$100m in funding from top investors

Circa 300 employees based in London, New York and multiple global offices

Partnered with the industry’s leading marketing automation/customer engagement platforms

Director-level Customer Success, Account Management or similar experience

Manage and grow C-suite client relationships

AI Marketing Automation & Analytics SaaS

$100m in funding from top investors

Circa 300 employees based in London, New York and multiple global offices

Partnered with the industry’s leading marketing automation/customer engagement platforms

Experience with automotive, startups or technology companies that manage marketing and communications that target 1 million+ customers globally

Lead Go-To-Market for products (that deliver the best customer experiences) marketed using a differentiated data-driven personalized customer approach, cloud-first voice-first.

Manage Stellantis software showcases at external and internal industry leading events and on all forms of social media

Manage the customer and partner success story program: single source of truth across brands and regions

Drive execution and critical marketing and customer success partnerships, including market positioning, training, offerings, and solutions working with global partners

Minimum of 15 years overall experience

Oversee and provide expertise in the development and implementation of strategies and processes to improve the customer support experience.

Effectively coach and performance manage team members.

A passion for delivering world-class customer experiences.

An ability to manage a large global team effectively while maintaining high levels of motivation and engagement.

An analytical mindset with experience using data-driven insights to inform decision-making.

Excellent communication, presentation and interpersonal skills.

Oversee and provide expertise in the development and implementation of strategies and processes to improve the customer support experience.

Effectively coach and performance manage team members.

A passion for delivering world-class customer experiences.

An ability to manage a large global team effectively while maintaining high levels of motivation and engagement.

An analytical mindset with experience using data-driven insights to inform decision-making.

Excellent communication, presentation and interpersonal skills.

Oversee and provide expertise in the development and implementation of strategies and processes to improve the customer support experience.

Effectively coach and performance manage team members.

A passion for delivering world-class customer experiences.

An ability to manage a large global team effectively while maintaining high levels of motivation and engagement.

An analytical mindset with experience using data-driven insights to inform decision-making.

Excellent communication, presentation and interpersonal skills.

Oversee and provide expertise in the development and implementation of strategies and processes to improve the customer support experience.

Effectively coach and performance manage team members.

A passion for delivering world-class customer experiences.

An ability to manage a large global team effectively while maintaining high levels of motivation and engagement.

An analytical mindset with experience using data-driven insights to inform decision-making.

Excellent communication, presentation and interpersonal skills.

Deep experience within customer success and/or account management.

Exercise best practices in change management to drive and support your customers in scaling insights programs organization wide

Experience with SaaS (UX Research, Analytics, Data Visualization preferred) in a customer-facing role across B2B accounts.

A firm understanding of User Experience (UX) and Customer Experience (CX) principles.

Passion for web technologies and great user experience.

Commuter Benefits - transit and parking

Leadership of global inventory management VIPs

15 years of experience in operational, commercial experience, service/customer experience and field inventory worldwide.

10+ years People Leadership experience, leading and developing a global customer care and or field inventory teams.

5+ years of experience with medical devices.

Global Customer Care: Global steward and sponsor for all GCC activities globally. Direct leadership of US and EMEA GCC teams.

Delivery of nine panel goals and objectives

Director-level Customer Success, Account Management or similar experience

Manage and grow C-suite client relationships

$100m in funding from top investors

Circa 300 employees based in London, New York and multiple global offices

Partnered with the industry’s leading marketing automation/customer engagement platforms

Spearhead the US CSM practice

This role is remote with occasional requirements to travel to customers and company office locations.

Recruit ongoing talent to manage customer relationships and scale our program as the customer portfolio continues to grow.

Possess strong presentation skills and credibility with all levels, including C-level executives

Strong Technical product knowledge and how to best use and deploy SaaS Solutions

Excellent verbal and written communication skills

Excellent interpersonal skills and the confidence to be an honest advocate, but willing to push back when needed.

Functional executive leader of the Customer Success Organization for uConnect, including Customer Success Management, Pro-Services / Onboarding, Support and Training

Set the overall vision and strategic plan focusing on driving product adoption, user growth and engagement, and platform maturity

The primary owner of Gross and Net Revenue Retention, ensuring strong customer retention and satisfaction

Understand the highest-level goals and create a roadmap outlining how the CS team will contribute towards achieving them

Establish and track Departmental Key Performance Indicators (KPIs) and maintain effective reporting processes and infrastructure to measure success

Lead big picture/strategic initiatives that contribute to the successful attainment of Customer Success KPIs:

10+ years of experience in services in a Customer Success/Account Management capacity.

Experience building and scaling a customer success program from scratch.

2+ years of experience working with Salesforce.com ChurnZero (nice to have)

Excellent verbal and written communications skills with the ability to translate complex projects or datasets into meaningful analysis for all audiences

Strong analytical skills and exceptional attention to detail

Help define and evolve global processes, materials and tool experiences to maximize efficiency and reduce customer effort

Proven experience in customer facing sales, specifically within the higher education sector.

Exceptional leadership skills with the ability to manage and inspire a diverse team.

Manage and lead a high-performing customer success team, providing mentorship, guidance, and career development opportunities.

A minimum of 10 years of experience in leading customer facing organizations

Excellent communication and interpersonal skills, with the ability to establish strong relationships with key stakeholders.

Experience with data-driven decision making and quantitative analysis.

Proven experience in customer facing sales, specifically within the higher education sector.

Exceptional leadership skills with the ability to manage and inspire a diverse team.

Manage and lead a high-performing customer success team, providing mentorship, guidance, and career development opportunities.

A minimum of 10 years of experience in leading customer facing organizations

Excellent communication and interpersonal skills, with the ability to establish strong relationships with key stakeholders.

Experience with data-driven decision making and quantitative analysis.

Proven experience in customer facing sales, specifically within the higher education sector.

Exceptional leadership skills with the ability to manage and inspire a diverse team.

Manage and lead a high-performing customer success team, providing mentorship, guidance, and career development opportunities.

A minimum of 10 years of experience in leading customer facing organizations

Excellent communication and interpersonal skills, with the ability to establish strong relationships with key stakeholders.

Experience with data-driven decision making and quantitative analysis.

Proven experience in customer facing sales, specifically within the higher education sector.

Exceptional leadership skills with the ability to manage and inspire a diverse team.

Manage and lead a high-performing customer success team, providing mentorship, guidance, and career development opportunities.

A minimum of 10 years of experience in leading customer facing organizations

Excellent communication and interpersonal skills, with the ability to establish strong relationships with key stakeholders.

Experience with data-driven decision making and quantitative analysis.

Proven experience in customer facing sales, specifically within the higher education sector.

Exceptional leadership skills with the ability to manage and inspire a diverse team.

Manage and lead a high-performing customer success team, providing mentorship, guidance, and career development opportunities.

A minimum of 10 years of experience in leading customer facing organizations

Excellent communication and interpersonal skills, with the ability to establish strong relationships with key stakeholders.

Experience with data-driven decision making and quantitative analysis.