Studio + Stage Coordinator Jobs

The Studio + Stage Coordinator is responsible for providing outstanding front-line service to all clients

while maintaining high energy and a great attitude. This is a Hybrid role that will start at the front of

the house, with the shift ending in the Grip room.

This role will be the first point of contact for our clients, ensuring they receive the full Smashbox

Studios experience from the moment they step into the studio. Once all clients have left the studio,

the position will work alongside the Evening Stage Manager to load and unload any and all gear

from the stages in preparation for the following day’s clients. The ideal candidate is an efficient

worker, well-presented, and easily able to interact with clients, including high-profile celebrities, while

maintaining the utmost discretion. This role also requires high attention to detail, and the ability to

think quickly and solve problems as they arise. A true understanding of high-touch customer service,

teamwork, and work ethic are crucial to success in this role.

Responsibilities (Front of House):

• Make cafe drinks and serve clients
• Assist clients with getting into their studios / helping carry packages etc.
• Greet all guests, setting the expectation for the ultimate Smashbox Studios experience
• Maintain the highest standards of courtesy and efficiency with all internal and external customers
• Track any potential billable items to charge to clients
• Assist on other administrative projects/assignments as needed
• Direct clients and individuals to the appropriate department/contact
• Maintain presentation of studio spaces and common areas including restrooms
• Answer the main phone line and transfer calls as needed
• Schedule messengers and domestic/international shipments
• Maintain inventory and order supplies
• Accurately log and track deliveries

Responsibilities (Grip & EQ)

• Accurately and efficiently pull lighting and grip orders and staging in studio in an organized manner
• Unpack and repack the studio for the following day’s shoots
• Work with clients throughout the day during check-out and check-in process of grip and lighting equipment at the studio or on location
• Properly assess and complete minor repairs to equipment
• Interact with clients while providing the highest level of service
• Ensure that all sub-rented gear is picked up from and returned to the correct vendors
• Facilitate equipment needs in assigned studios throughout the duration of the shoot
• Create stock checks and short lists to establish and maintain accurate inventory counts
• Quickly execute all other duties as assigned by management
• Drive as needed to pick-up/drop off for clients or sub vendors
• Update orders in our billing system
• Communicate customer requests, order changes, and/ or paperwork specifications to management
• Check and test all grip and lighting equipment to ensure proper functioning prior to client use, as well as communicate any issues to the manager immediately
• Help maintain facilities as well as helping on any general ad hoc projects that arise at the studio throughout the various departments.
• Maintain a clean work area at all times

Requirements

• Must be approachable and foster a friendly atmosphere
• 1-3 years of front desk experience in a studio environment or hospitality
• Clean driving record
• Understanding of high-end customer service requirements
• Ability to lift heavy objects and equipment
• Proficient in Mac (Knowledge of Adobe InDesign, Illustrator & Photoshop are a plus)
• Must be a team-player
• Excellent written and verbal communication skills
• Flexible scheduling is a requirement – there could be late nights and weekend responsibilities
• Ability to work with discretion and to protect client privacy
• Strong interpersonal skills
• Ability to multitask and prioritize tasks under pressure

Benefits

The base salary for this position is $17-20/hour. These numbers represent the low and high end of our salary range for this position. Salaries will vary depending on various factors which include, but are not limited to location, education, skills, experience and performance. The range listed is just one component of our total compensation package for employees.

We offer a competitive benefits package including major medical, dental and vision insurance, FSA, HSA, and employee discounts as well as PTO and regular office events to celebrate our teams. Beautiful workspace in the heart of Culver City.

About Smashbox Studios

Smashbox Studios is a premier photo and film studio in Los Angles that regularly hosts photo shoots, film shoots and events for photographers, producers and celebrities. Davis and Dean Factor, great-grandsons of Hollywood cosmetics legend Max Factor, founded Smashbox Studios in 1990. The enterprise expanded to include a photo studio, modeling agency and production company. Born out of the Studio, Smashbox Cosmetics launched in 1996.

About Industrial Color Brands

Industrial Color Brands partners with top brands, agencies, and creative professionals providing a full range of essential production services. For over 25 years, Industrial Color Brands has led the industry by delivering innovative, state-of-the-art digital production and post-production solutions to our clients.

Our group of vertically integrated companies – Industrial Color, Smashbox Studios and globaledit – offers end-to-end services including e-Commerce photo studio facilities, on-site photo production, photo and video capture, retouching, post-production, and creative workflow solutions. We serve all categories including fashion, retail, advertising, media and entertainment worldwide.