Junior Hr Generalist Jobs

Description:

• Track all service requests, originating from various entry points, and maintain thorough notes for reference in the dedicated service request system.
• Route complex inquiries to subject matter experts (Tier 2) where appropriate, while maintaining customer contact and rapport to ensure the employee's service request is satisfactorily and comprehensively answered.
• Facilitate, research, and resolve service requests from union and non-union employees at all levels of the organization by referencing available tools, materials and resources and collaborating with subject matter experts and points of contact in other departments.
• Maintain paper and electronic employee files including Form I-9s.
• Process paperwork associated with programs such as tuition reimbursement, loans, etc.

Skills:

• Exceptional customer service skills
• Critical thinking skills
• Ability to handle confidential and sensitive information with discretion
• Ability to work in a team environment
• Knowledge and skills of entry level HR Generalist
• Ability to operate in a phone and electronic service request system
• Strong written and oral communication skills including professional telephone etiquette
• Resourceful at leveraging available tools to find answers
• Ability to stay organized while multitasking and managing a fluctuating workload