Slot Attendant Jobs

General Summary
Responsible for building and maintaining relationships with new, regular, and frequent guests in order to cultivate and encourage repeated visits by personalizing guests’ experience. This includes slot machine iView service, minor machine repairs, club membership outreach and enrollment, marketing knowledge, cash transaction, placing beverage orders and requesting server assistance for food orders.
CORE SCOPE OF POSITION

• Maintains awareness of housekeeping needs in assigned area and timely reports to supervisor/manager.
• Utilizes strong sales tactics to promote club program and benefits.
• Maintains a currency bank and provides change assistance and ticket redemption service to guests.
• Adheres to all company and department policies, procedures, and standard operating guidelines.
• Maintains knowledge of and effectively promotes company services and players’ club program.
• Performs all other duties as assigned.
• Notifies supervisor/manager of any guest issues that arise in a timely manner.
• Increases awareness of promotions and events.
• Responsible for verifying and countersigning gaming machine hand pays.
• Adheres to all hygiene and safety standards. Ensures that a clean, safe, hazard-free work environment is maintained.
• Maintains knowledge of gaming trends and technology.
• Participates in various initiatives designed to enhance guests’ gaming entertainment by creating a high-energy and fun environment.
• Keeps well informed of various types of slot machines to answer any questions regarding games and bonus plays.
• Proactively seeks guest interactions and provides personalized attention, to include assisting with iView functionalities, reprinting club cards for enrolled guests, resetting club card PIN, following up on guests’ comp requests, placing beverage orders and requesting server assistance for food orders.
• Attends all scheduled team member meetings and trainings.
• Provides machine reservation service to eligible guests.
• Responds to all guest requests/complaints, and follows through to assure satisfactory outcome and compliance.
• Performs minor machine repairs.
• Actively solicits club enrollment of un-carded guests and processes on-the-floor enrollment.
• Maintains a constant presence throughout assigned areas to assist guests and provide general information.

INTERACTION

• Interacts with internal and external guests with a positive attitude and professionalism at all times.

SUPERVISION

• Does not provide supervision to others.

Required Skills
KNOWLEDGE AND SKILLS

• Knowledge of sales techniques and best practices.
• Must be flexible to work different shifts, evenings, and holidays.
• Organized, self-motivated, goal-oriented, and values teamwork.
• Ability to adjust to and manage change effectively.
• Must be dependable, timely and have high attention to detail.
• Demonstrated knowledge and ability to operate mobile devices.
• Demonstrated strong customer service skills including enthusiastic, energetic, professional, friendly and courteous behavior at all times.
• Knowledge of basic computer skills.
• Excellent verbal and interpersonal communication skills.
• Ability to multitask and work in a fast-paced environment.

Required Experience
EDUCATION/CERTIFICATION

• Requires high school diploma, vocational training or the equivalent experience.

Experience

• 1 to 3 years related experience and/or training or equivalent combination of education and experience.