Senior Learning Manager, Operations

Hims & Hers Health, Inc. (better known as Hims & Hers) is a multi-specialty telehealth platform building a virtual front door to the healthcare system. We connect consumers to licensed healthcare professionals, enabling people to access high-quality medical care—from wherever is most convenient—for numerous conditions related to sexual health, hair care, mental health, skincare, primary care, and more.
With products and services available across all 50 states and Washington, D.C., Hims & Hers is on a mission to help the world feel great through the power of better health. We believe how you feel in your body and mind transforms how you show up in life. That’s why we’re building a future where nothing stands in the way of harnessing this power. We normalize health & wellness challenges—and innovate on their solutions—to make feeling happy and healthy easy to achieve. No two people are the same, so we provide access to personalized care designed for results. At our core, our mission is deeply personal—because we too are customers.
In January 2021, the company was listed on the NYSE and is traded under the ticker symbol “HIMS”. To learn more about our brand and offerings, you can visit forhims.com and forhers.com .
About The Role
As a Senior Learning Manager, you will be responsible for designing, implementing, and overseeing comprehensive learning and development programs within the Hims and Hers Fulfillment organization. You will work closely with key stakeholders to identify learning needs, create training strategies, and execute initiatives that enhance associate performance, engagement, and professional growth. The Senior Learning Manager is a strategic role that requires a deep understanding of learning methodologies, instructional design, and talent development practices.
You Will

• Learning Technology Management: Implement learning management systems (LMS) or other technology platforms to support the delivery and tracking of learning initiatives. Leverage technology to enhance the learning experience and enable self-directed learning opportunities.
• Stakeholder Collaboration: Collaborate with Ops leaders, subject matter experts, and cross-functional teams to identify learning needs, gather content, and align learning initiatives with organizational priorities. Build relationships and influence stakeholders to ensure support and engagement in learning programs.
• Learning Strategy Development: Develop and execute a learning and development strategy for Hims Fulfillment and Pharmacy utilizing TWI methodology.
• Performance Evaluation: Develop metrics and evaluation methods to measure the effectiveness of learning programs. Analyze data and feedback to continuously improve and refine learning initiatives, ensuring alignment with desired outcomes and business objectives.
• Talent Development: Create and implement career development programs that support employee growth and succession planning. Identify high-potential employees and provide coaching, mentoring, and development opportunities to enhance their skills and capabilities.
• Program Design and Delivery: Design and deliver impactful learning experiences, including instructor-led training, train-the-trainer, e-learning modules and other relevant formats.

You Have:

• 8-10 years of leading operations/learning development in dynamic environments
• Travel Required: 30%
• Proficient knowledge of computers and applications such as Microsoft Office (Word, Excel), Google Docs and Gmail.
• Excellent communications skills both verbal and written.
• Experience working with TWI methodology
• BA is required, MBA is preferred
• Strong prioritization and time management skills with attention to detail

Our Benefits (there are more but here are some highlights):

• $75 monthly connectivity stipend (phone/internet)
• Access to Amazon HIMS Store to order any additional equipment to ensure you have the gear you need
• Employee Stock Purchase Program
• 401k Match
• High-coverage medical, dental & vision
• Great compensation package, including equity
• Unlimited PTO (10 holidays off), Mental Health days (1 day off per quarter)
• Mental health & wellness benefits
• Generous Parental Leave
• Employee discounts on hims & hers & Apostrophe online products, and at the Apple Store
• An inclusive culture where we are always looking for improvement and cherish your input
• Offsite team retreats

We are focused on building a diverse and inclusive workforce. If you’re excited about this role, but do not meet 100% of the qualifications listed above, we encourage you to apply.
Hims is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, state, or local law. Hims considers all qualified applicants in accordance with the San Francisco Fair Chance Ordinance .
Outlined below is a reasonable estimate of H&H’s compensation range for this role.
H&H also offers a comprehensive Total Rewards package that includes equity grants of restricted stock (RSU’s) so that H&H employees own a piece of our company.
The actual amount will take into account a range of factors that are considered in making compensation decisions including but not limited to, skill sets, experience and training, licensure and certifications, and location.
Consult with your Recruiter during any potential screening to determine a more targeted range based on the job-related factors. We don’t ever want the pay range to act as a deterrent from you applying!
An estimate of the current salary range for US-based employees is
$145,000 — $160,000 USD
Hims & hers is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at [email protected] .