Senior Manager, Operations - Registered

Manage Annuity Operations teams with a focus on production and the creation/delivery of services to internal and external clients. Ensure department goals are in alignment with company strategies.
Responsibilities:

• Design, implement and manage operational workflows to meet internal and external service level agreements.
• May compile revenue variance explanations, roots causes and correction action plans in preparation for monthly review meetings.
• Participate as a member of the Operations management team.
• Serve as an escalation point for teams to ensure a high level of customer satisfaction.
• Manage staff administration and maintain staffing levels to meet production goals and budget.
• Direct daily operations and associated activities.
• Provide training, coaching and mentoring to staff and provide development opportunities.
• Prepare and deliver on-going management reports to a variety of audiences.

Qualifications:

• Bachelor’s degree in a business field or equivalent experience
• Five years of management experience
• FINRA Series 6 (or obtain within 120 days from hire)
• Proficient using MS Office products
• Problem-solving, analytical, and decision-making skills
• Eight years of experience in an operations environment, preferably in the insurance/financial services industry
• Ability to grasp technical and complex concepts, and convey to staff and internal/external customers
• Ability to handle multiple responsibilities under pressure
• Written/verbal communication and interpersonal skills
• Thorough knowledge of variable annuity investment products
• FINRA Series 26 (or obtain within 180 days of hire)

Working Conditions:

• Your working location designation is Hybrid. Hybrid means that you will report to the Company office location above approximately 1-3 days per week. When not working in a Company office location, you will be expected to work from your home or other approved workspace in the U.S.

**Please note that the compensation information that follows is a good faith estimate for this position only and is provided pursuant to applicable pay transparency and compensation posting laws. It is estimated based on what a successful candidate might be paid in certain Company locations.**
The Salary for this position generally ranges between $90,000 - $119,000 annually. This range is an estimate, based on potential qualifications and operational needs. Salary may vary above and below the stated amounts, as permitted by applicable law.
Additionally, this position is typically eligible for an Annual Bonus based on the Company Bonus Plan/Individual Performance and is at Company discretion.